Refund due after material change to ticket?

QuietQuillet

Yes, that's exactly what I meant

Okell

QuietQuillet said:

From memory i think it was the same for both tickets. Failing s75 and chargeback. If tm decline a refund I'll take it to star

Well if both tickets cost the same it would suggest to me that the promoters - and possibly ticket buyers other than yourself - placed no value on the extras that have been removed from your second ticket.

I think you have very little chance of getting a full refund and, if both tickets cost the same, I'm not sure on what basis you would claim a partial refund for the removed extras.  I think you have placed greater value on those extras than the pricing structure indicates they are worth.  Buying a second ticket solely for the two extras that happen to have been the two removed may not have been a good decision.

Is there any other way you can try to cut your losses?

Tucosalamanca

Another case of buyer's remorse and now seeking a 'get out'.

Nobody buys a premium ticket on the strength of a glass of champagne and q&a session.

Ergates

QuietQuillet said:

cw8825 said:

This appears to be one of those threads were OP has already decided they are right and is looking for validation rather than advice. 

For what it’s worth I agree what others have said a full refund is unlikely you could argue a part refund but it’s going to be hard to prove the value of what was removed. 

I was looking for advice on the matter. The link to the CMA guidance has been helpful, as have the information on section 75 and charge back. 

I still don't understand how a company can sell a product and then change the content of it. That really doesn't make any sense to me

An event isn't really a product and, as such, is treated differently.  A degree of leeway is given because things can change that are outside the control of the organiser and/or make no significant difference to the event.

QuietQuillet

Tucosalamanca said:

Another case of buyer's remorse and now seeking a 'get out'.

Nobody buys a premium ticket on the strength of a glass of champagne and q&a session.

Not at all. I happen to be that person who did because of the who the act is. If you knew me at all, you'd know that 

QuietQuillet

Okell said:

QuietQuillet said:

From memory i think it was the same for both tickets. Failing s75 and chargeback. If tm decline a refund I'll take it to star

Well if both tickets cost the same it would suggest to me that the promoters - and possibly ticket buyers other than yourself - placed no value on the extras that have been removed from your second ticket.

I think you have very little chance of getting a full refund and, if both tickets cost the same, I'm not sure on what basis you would claim a partial refund for the removed extras.  I think you have placed greater value on those extras than the pricing structure indicates they are worth.  Buying a second ticket solely for the two extras that happen to have been the two removed may not have been a good decision.

Is there any other way you can try to cut your losses?

Only other way would be to put it up for resell at a cheaper price than I paid to try and get something back. If it doesn't sell, the ticket remains mine and I can chose to attend or not

Okell

QuietQuillet said:

Tucosalamanca said:

Another case of buyer's remorse and now seeking a 'get out'.

Nobody buys a premium ticket on the strength of a glass of champagne and q&a session.

Not at all. I happen to be that person who did because of the who the act is. If you knew me at all, you'd know that 

So what it boils down to is that you bought a second "full" VIP attendance ticket just for the additional extras of a champagne breakfast and Q&A session?

That might be the sort of thing that you would do, but I tend to agree with @Tucosalamanca.

The fact that you did it doesn't mean that TM or a court would consider it reasonable to award you even a partial refund - if the cost of the tickets was the same - let alone a full refund.

But I'm not a lawyer so by all means continue to pursue TM and/or a s75 claim and see if you succeed.  Someone might decide you have a fair point and a valid claim.

Good luck with that.

Out of curiosity, who is the act that led you to do this?

QuietQuillet said:

Okell said:

QuietQuillet said:

From memory i think it was the same for both tickets. Failing s75 and chargeback. If tm decline a refund I'll take it to star

Well if both tickets cost the same it would suggest to me that the promoters - and possibly ticket buyers other than yourself - placed no value on the extras that have been removed from your second ticket.

I think you have very little chance of getting a full refund and, if both tickets cost the same, I'm not sure on what basis you would claim a partial refund for the removed extras.  I think you have placed greater value on those extras than the pricing structure indicates they are worth.  Buying a second ticket solely for the two extras that happen to have been the two removed may not have been a good decision.

Is there any other way you can try to cut your losses?

Only other way would be to put it up for resell at a cheaper price than I paid to try and get something back. If it doesn't sell, the ticket remains mine and I can chose to attend or not

Sorry if I've missed this, but are the tickets for two different dates?  If they aren't, you can't really decide whether to attend or not.  [Edit:  I've just checked and see the tickets are for two different dates]

Tucosalamanca

OP's previous thread was just for a change of mind

Insurance company refusing to refund — MoneySavingExpert Forum

Okell

And he found "... the law on this incredibly annoying and ridiculous."

I think the OP needs to exercise a little more discretion before committing to buy concert tickets...

the_lunatic_is_in_my_head

Tucosalamanca said:

Another case of buyer's remorse and now seeking a 'get out'.

Nobody buys a premium ticket on the strength of a glass of champagne and q&a session.

I think this is a little harsh, without commenting on the OP, some people are very fanatical about bands (or famous people in general), if, back in the day, there was a ticket to see Michael Jackson that included a glass of champagne with the guy some people would have sold their soul for that. 

Ergates said:

An event isn't really a product and, as such, is treated differently.  A degree of leeway is given because things can change that are outside the control of the organiser and/or make no significant difference to the event.

This isn't really true, either the ticket is goods and must be as described or the event is a service and anything that is said or written by the trader forms part of the contract.

The point is right to vary and the guidance on this is clear that terms should be explicit on what may change and when so the consumer can anticipate as much as possible such at the time of forming the contract and for fairness to be achieved there should be a right to cancel when something changes.

I'm sure OP has read the CMA guidance, it's just a question of whether they want to put it to the test (would TM even decide to defend?)