eBay simple delivery (merged)

soolin

scone_augmented_jubilance said:

Very confusing, all my postage listings have changed now

About 5 months after eBay said it would be fully implemented. They seem to have taken forever to get this up and running. 

messia07

Regarding postage. I was just wondering, as a buyer, is eBay’s click and collect worth choosing  or should I opt for standard postage? 

I’ve read some bad things about eBay - click and collect so I’m not sure.

thanks

savergrant

messia07 said:

Regarding postage. I was just wondering, as a buyer, is eBay’s click and collect worth choosing  or should I opt for standard postage? 

I’ve read some bad things about eBay - click and collect so I’m not sure.

thanks

Just waiting for my second as a buyer. First time it was OK except the collection code was split over two lines. After about four attempts I asked the shopkeeper if they need the bit on the line above as well and the penny dropped for him. That shop no longer does parcels though so my second experience will be at another shop.
From a seller's point of view not sure when item is classed as delivered but should be covered by Simple delivery.

soolin

messia07 said:

Regarding postage. I was just wondering, as a buyer, is eBay’s click and collect worth choosing  or should I opt for standard postage? 

I’ve read some bad things about eBay - click and collect so I’m not sure.

thanks

No one can really answer that as it depends a lot on your personal circumstances. If you choose home delivery the item is delivered to your door, so if you are in a lot that might be good. If however you spend a lot of time out then perhaps the shop would be convenient as you can pick stuff up at your leisure (within the stated hold times) . 

Emily_Joy

soolin said:

Emily_Joy said:

@se2020 thank you again. So if the buyer wants something quickly you cannot charge them more and, ignoring Simple Delivery label (that will be refunded, I understand), use whatever suits? 

No, the system doesn’t allow for that . At the moment an unused simple delivery label ‘may’ be refunded but I suspect the loophole for avoiding using SD is likely to be closed at some point. 

There’s also no advantage to the seller, in fact it is possibly a disadvantage to post direct. For sellers of expensive items SD is better as eBay take all the risks so as soon as item is sent they no longer have to worry, the tracking is automatically uploaded , label pre generated and their stars etc are protected. If they send direct, even assuming they can reclaim the SD cost (assuming it was sold with free delivery as otherwise buyer gets the postage back) they have to force the system to over ride the tracking which might result in funds being delayed, pay the postage out of their own pocket and deal with all INR claims, and even sort out buyer complaints if item is delayed. 

I would like to thank everyone again for their thoughts on Simple Delivery in reply to my post regarding delivery timescale; and in particular scenarios when the item is needed by the certain date.

What happened after all was quite unusual to say the least. The ebay estimated delivery time was 23rd of August. The initial Evri estimate was 22nd. The item was finally ready for collection at about 8pm on the 26th, which was tad too late. I have received an email from Evri on the 1st telling me to collect it by the 4th of September or it will be sent back. Yesterday (13th September) night Mr Joy returned to UK so I asked him if he can drop by the parcel shop and ask them nicely, because Evri tracking shows it is still there. This morning (14th of September) he managed to get there and collected the parcel. All he had was my employee ID badge.
That brings questions: 
1) Are parcel shops supposed to release high-value items against such an ID to random people?
2) What would actually happen to the parcel if it was left there for another week (or two)? Would it ever be collected and returned to the sender? 
3) Who would be responsible for high-value items sent via Evri (as there are alternative courier options) and then stolen from doorsteps? 
4) Who would be responsible for high-value items sent via Evri and then damaged by the rain/snow, as we are approaching winter?

savergrant

Emily_Joy said:

soolin said:

Emily_Joy said:

@se2020 thank you again. So if the buyer wants something quickly you cannot charge them more and, ignoring Simple Delivery label (that will be refunded, I understand), use whatever suits? 

No, the system doesn’t allow for that . At the moment an unused simple delivery label ‘may’ be refunded but I suspect the loophole for avoiding using SD is likely to be closed at some point. 

There’s also no advantage to the seller, in fact it is possibly a disadvantage to post direct. For sellers of expensive items SD is better as eBay take all the risks so as soon as item is sent they no longer have to worry, the tracking is automatically uploaded , label pre generated and their stars etc are protected. If they send direct, even assuming they can reclaim the SD cost (assuming it was sold with free delivery as otherwise buyer gets the postage back) they have to force the system to over ride the tracking which might result in funds being delayed, pay the postage out of their own pocket and deal with all INR claims, and even sort out buyer complaints if item is delayed. 

I would like to thank everyone again for their thoughts on Simple Delivery in reply to my post regarding delivery timescale; and in particular scenarios when the item is needed by the certain date.

What happened after all was quite unusual to say the least. The ebay estimated delivery time was 23rd of August. The initial Evri estimate was 22nd. The item was finally ready for collection at about 8pm on the 26th, which was tad too late. I have received an email from Evri on the 1st telling me to collect it by the 4th of September or it will be sent back. Yesterday (13th September) night Mr Joy returned to UK so I asked him if he can drop by the parcel shop and ask them nicely, because Evri tracking shows it is still there. This morning (14th of September) he managed to get there and collected the parcel. All he had was my employee ID badge.
That brings questions: 
1) Are parcel shops supposed to release high-value items against such an ID to random people?
2) What would actually happen to the parcel if it was left there for another week (or two)? Would it ever be collected and returned to the sender? 
3) Who would be responsible for high-value items sent via Evri (as there are alternative courier options) and then stolen from doorsteps? 
4) Who would be responsible for high-value items sent via Evri and then damaged by the rain/snow, as we are approaching winter?

I don't think parcel shops have to record what ID they have seen, so they will just say the package was collected by someone with ID that matched. 
I presume that a day or two after the last date for collection the evri network would ping for it to be returned, but whether the parcel shop would know is a different matter.
It seems that carriers like evri and yodel wash their hands of responsibility as soon as they have GPS of being on your property, despite established practice being that they should only leave the parcel in a nominated safe place. Of course just because the driver set foot on your property it doesn't necessarily mean they even took the parcel out of their vehicle.
A parcel damaged after being left safe without your agreement would seem to give a good case for recompense from the sender (who would then have to reclaim from the courier)

soolin

Emily_Joy said:

soolin said:

Emily_Joy said:

@se2020 thank you again. So if the buyer wants something quickly you cannot charge them more and, ignoring Simple Delivery label (that will be refunded, I understand), use whatever suits? 

No, the system doesn’t allow for that . At the moment an unused simple delivery label ‘may’ be refunded but I suspect the loophole for avoiding using SD is likely to be closed at some point. 

There’s also no advantage to the seller, in fact it is possibly a disadvantage to post direct. For sellers of expensive items SD is better as eBay take all the risks so as soon as item is sent they no longer have to worry, the tracking is automatically uploaded , label pre generated and their stars etc are protected. If they send direct, even assuming they can reclaim the SD cost (assuming it was sold with free delivery as otherwise buyer gets the postage back) they have to force the system to over ride the tracking which might result in funds being delayed, pay the postage out of their own pocket and deal with all INR claims, and even sort out buyer complaints if item is delayed. 

I would like to thank everyone again for their thoughts on Simple Delivery in reply to my post regarding delivery timescale; and in particular scenarios when the item is needed by the certain date.

What happened after all was quite unusual to say the least. The ebay estimated delivery time was 23rd of August. The initial Evri estimate was 22nd. The item was finally ready for collection at about 8pm on the 26th, which was tad too late. I have received an email from Evri on the 1st telling me to collect it by the 4th of September or it will be sent back. Yesterday (13th September) night Mr Joy returned to UK so I asked him if he can drop by the parcel shop and ask them nicely, because Evri tracking shows it is still there. This morning (14th of September) he managed to get there and collected the parcel. All he had was my employee ID badge.
That brings questions: 
1) Are parcel shops supposed to release high-value items against such an ID to random people?
2) What would actually happen to the parcel if it was left there for another week (or two)? Would it ever be collected and returned to the sender? 
3) Who would be responsible for high-value items sent via Evri (as there are alternative courier options) and then stolen from doorsteps? 
4) Who would be responsible for high-value items sent via Evri and then damaged by the rain/snow, as we are approaching winter?

1) parcel shops seem to have stopped requiring ID. I bought 4 items using Evri recently and they just asked for my name and a rough idea what they were looking for . My local Yodel shop just scans my code on the phone and hands my item over, however in fairness I visit both shops several times a week to drop my own parcels off, so I’m known to them. 

2) uncollected parcels are returned to sender. 

3) this is the difficult one as eBay seem to always protect the seller, regardless of what courier was sued, as I found out to my cost with a high end item from RM that was delivered to the wrong address entirely.
4j eBay take the hit if SD was used, if it was custom postage then seller would   be expected to cover the cost of either a return or a refund using the SNAD system. 

savergrant

Just had my first case on SD. Buyer says item not received yet but evri tracking says it was delivered to a secure enclosed porch on Thursday.
Ebay has refunded the buyer very quickly.
I'm wondering whether the porch was so secure the buyer hasn't been able to access it and locate the parcel.

WLM21

I have sold a heavy book, just under 2 kg in weight, before packaging.

I listed it to go with EVRi, in the 2-5 kg category, knowing I could find a decent-sized box, add some packing material and hey-presto, all parcelled up and ready to go

Now, it has been sold, I see eBay have changed the listing to simple delivery, with a Royal Mail price of £3.38.

Will this cover the cost. I am sure with a box, (yet to find) it will be over 2kg.

At least with 'pre simple delivery' listings, I could see what I charged the buyer. If I had charged too low, I simply took the hit, but learnt for the future.

Now I hope there isn't a fee to pay by the buyer, if the item is over 2kg

RedImp_2

WLM21 said:

I have sold a heavy book, just under 2 kg in weight, before packaging.

I listed it to go with EVRi, in the 2-5 kg category, knowing I could find a decent-sized box, add some packing material and hey-presto, all parcelled up and ready to go

Now, it has been sold, I see eBay have changed the listing to simple delivery, with a Royal Mail price of £3.38.

Will this cover the cost. I am sure with a box, (yet to find) it will be over 2kg.

At least with 'pre simple delivery' listings, I could see what I charged the buyer. If I had charged too low, I simply took the hit, but learnt for the future.

Now I hope there isn't a fee to pay by the buyer, if the item is over 2kg

Provided you selected the correct category should be no issue (should have been medium parcel if over 2kg)