eBay simple delivery (merged)

soolin

Emily_Joy said:

soolin said:

Emily_Joy said:

soolin said:

Emily_Joy said:

Gosh. I have been using Royal Mail only for ages without any issues. I wonder if anyone else had an issue with EVRI, when the seller says it was dropped at their parcel shop on Wednesday morning, but EVRI tracking system says they got it on Saturday? The latter means that potentially I will not receive the item at all, because it is being delivered to a parcel shop and I am going away for a month so won't be able to collect it.

There has been tracking issues with all the couriers recently, including RM and Evri - but on the other hand some sellers do bend the truth a little when stating when they dropped a parcel off. 

Alas, it didn't work this time I am already in Oz and the parcel wasn't ready for collection before I was flying somewhere over Indonesia. It was also delayed by a day with respect to the estimated delivery time. There is nobody to collect it within the next 10 days. I obviously would like a full refund.

Any advice?

For future reference always allow extra time on top of the estimates for delivery if you know you can't pick something up. The delivery estimates are just that, estimates and on ebay are wildly inaccurate. I've got RM items showing today as standard 2nd class and a 2 day despatch on my business account estimating as arriving Monday - when technically I have until then to actually post, and RM suggest 2 or 3 days now for their 2nd class post. Evri are just as bad on SD, the last one I checked on my private account had an estimated delivery the same day as i could post till.

What will happen now is that after 10 days or so the parcel , assuming it doesn't show as collected, is that it will go back to the seller and at that point you will get a refund a week or so later. The time frame is a little loose, but you are talking a couple of weeks in total  if this is sitting in an Evri shop.

Thank you. I haven't realised that an item costing over 300GBP would be posted with EVRI and, despite the fact that I asked the seller to post it asap, 4 days after it was actually paid. In my mind something that expensive should go Next Day Special Delivery guaranteed. Of course, I understand it is more expensive etc, but it is just (again, in my view) too greedy to do otherwise. 

Can you clarify what postage service you paid for , was this a simple delivery item or one that you choose from a business seller? If it was SD then both you and seller are protected for up to £750 anyway so no need for SD. If you choose a particular service and seller used a different one, then you do of course have a complaint. 

Incidentally if this was a simple delivery item then you would have had the choice of an upgraded service, I sent one recently for a buyer but they paid ebay a lot extra for it. 

As it arrived just a day after estimated delivery time, I don't think that can be considered excessively late.

soolin

Emily_Joy said:

soolin said:

Emily_Joy said:

soolin said:

Emily_Joy said:

Gosh. I have been using Royal Mail only for ages without any issues. I wonder if anyone else had an issue with EVRI, when the seller says it was dropped at their parcel shop on Wednesday morning, but EVRI tracking system says they got it on Saturday? The latter means that potentially I will not receive the item at all, because it is being delivered to a parcel shop and I am going away for a month so won't be able to collect it.

There has been tracking issues with all the couriers recently, including RM and Evri - but on the other hand some sellers do bend the truth a little when stating when they dropped a parcel off. 

Alas, it didn't work this time I am already in Oz and the parcel wasn't ready for collection before I was flying somewhere over Indonesia. It was also delayed by a day with respect to the estimated delivery time. There is nobody to collect it within the next 10 days. I obviously would like a full refund.

Any advice?

For future reference always allow extra time on top of the estimates for delivery if you know you can't pick something up. The delivery estimates are just that, estimates and on ebay are wildly inaccurate. I've got RM items showing today as standard 2nd class and a 2 day despatch on my business account estimating as arriving Monday - when technically I have until then to actually post, and RM suggest 2 or 3 days now for their 2nd class post. Evri are just as bad on SD, the last one I checked on my private account had an estimated delivery the same day as i could post till.

What will happen now is that after 10 days or so the parcel , assuming it doesn't show as collected, is that it will go back to the seller and at that point you will get a refund a week or so later. The time frame is a little loose, but you are talking a couple of weeks in total  if this is sitting in an Evri shop.

Thank you. I haven't realised that an item costing over 300GBP would be posted with EVRI and, despite the fact that I asked the seller to post it asap, 4 days after it was actually paid. In my mind something that expensive should go Next Day Special Delivery guaranteed. Of course, I understand it is more expensive etc, but it is just (again, in my view) too greedy to do otherwise. 

Can you clarify what postage service you paid for , was this a simple delivery item or one that you choose from a business seller? If it was SD then both you and seller are protected for up to £750 anyway so no need for Special delivery. If you choose a particular service and seller used a different one, then you do of course have a complaint. 

Incidentally if this was a simple delivery item then you would have had the choice of an upgraded service, I sent one recently for a buyer but they paid ebay a lot extra for it. 

As it arrived just a day after estimated delivery time, I don't think that can be considered excessively late.

Emily_Joy

soolin said:

Emily_Joy said:

soolin said:

Emily_Joy said:

soolin said:

Emily_Joy said:

Gosh. I have been using Royal Mail only for ages without any issues. I wonder if anyone else had an issue with EVRI, when the seller says it was dropped at their parcel shop on Wednesday morning, but EVRI tracking system says they got it on Saturday? The latter means that potentially I will not receive the item at all, because it is being delivered to a parcel shop and I am going away for a month so won't be able to collect it.

There has been tracking issues with all the couriers recently, including RM and Evri - but on the other hand some sellers do bend the truth a little when stating when they dropped a parcel off. 

Alas, it didn't work this time I am already in Oz and the parcel wasn't ready for collection before I was flying somewhere over Indonesia. It was also delayed by a day with respect to the estimated delivery time. There is nobody to collect it within the next 10 days. I obviously would like a full refund.

Any advice?

For future reference always allow extra time on top of the estimates for delivery if you know you can't pick something up. The delivery estimates are just that, estimates and on ebay are wildly inaccurate. I've got RM items showing today as standard 2nd class and a 2 day despatch on my business account estimating as arriving Monday - when technically I have until then to actually post, and RM suggest 2 or 3 days now for their 2nd class post. Evri are just as bad on SD, the last one I checked on my private account had an estimated delivery the same day as i could post till.

What will happen now is that after 10 days or so the parcel , assuming it doesn't show as collected, is that it will go back to the seller and at that point you will get a refund a week or so later. The time frame is a little loose, but you are talking a couple of weeks in total  if this is sitting in an Evri shop.

Thank you. I haven't realised that an item costing over 300GBP would be posted with EVRI and, despite the fact that I asked the seller to post it asap, 4 days after it was actually paid. In my mind something that expensive should go Next Day Special Delivery guaranteed. Of course, I understand it is more expensive etc, but it is just (again, in my view) too greedy to do otherwise. 

Can you clarify what postage service you paid for , was this a simple delivery item or one that you choose from a business seller? If it was SD then both you and seller are protected for up to £750 anyway so no need for Special delivery. If you choose a particular service and seller used a different one, then you do of course have a complaint. 

Incidentally if this was a simple delivery item then you would have had the choice of an upgraded service, I sent one recently for a buyer but they paid ebay a lot extra for it. 

As it arrived just a day after estimated delivery time, I don't think that can be considered excessively late.

The seller was a private seller, it was Simlle Delivery, and the postage was free for the buyer. There was no choice. I think the main advantage of Special Delivery was time. I asked the seller specifically whether they will be able to post it soon and explained the situation before buying. I agree that one day later is not excessively late. But at the same time 8 days is too long (England to England, no Channel Islands or Highlands). 

se2020

Emily_Joy said:

soolin said:

Emily_Joy said:

soolin said:

Emily_Joy said:

soolin said:

Emily_Joy said:

Gosh. I have been using Royal Mail only for ages without any issues. I wonder if anyone else had an issue with EVRI, when the seller says it was dropped at their parcel shop on Wednesday morning, but EVRI tracking system says they got it on Saturday? The latter means that potentially I will not receive the item at all, because it is being delivered to a parcel shop and I am going away for a month so won't be able to collect it.

There has been tracking issues with all the couriers recently, including RM and Evri - but on the other hand some sellers do bend the truth a little when stating when they dropped a parcel off. 

Alas, it didn't work this time I am already in Oz and the parcel wasn't ready for collection before I was flying somewhere over Indonesia. It was also delayed by a day with respect to the estimated delivery time. There is nobody to collect it within the next 10 days. I obviously would like a full refund.

Any advice?

For future reference always allow extra time on top of the estimates for delivery if you know you can't pick something up. The delivery estimates are just that, estimates and on ebay are wildly inaccurate. I've got RM items showing today as standard 2nd class and a 2 day despatch on my business account estimating as arriving Monday - when technically I have until then to actually post, and RM suggest 2 or 3 days now for their 2nd class post. Evri are just as bad on SD, the last one I checked on my private account had an estimated delivery the same day as i could post till.

What will happen now is that after 10 days or so the parcel , assuming it doesn't show as collected, is that it will go back to the seller and at that point you will get a refund a week or so later. The time frame is a little loose, but you are talking a couple of weeks in total  if this is sitting in an Evri shop.

Thank you. I haven't realised that an item costing over 300GBP would be posted with EVRI and, despite the fact that I asked the seller to post it asap, 4 days after it was actually paid. In my mind something that expensive should go Next Day Special Delivery guaranteed. Of course, I understand it is more expensive etc, but it is just (again, in my view) too greedy to do otherwise. 

Can you clarify what postage service you paid for , was this a simple delivery item or one that you choose from a business seller? If it was SD then both you and seller are protected for up to £750 anyway so no need for Special delivery. If you choose a particular service and seller used a different one, then you do of course have a complaint. 

Incidentally if this was a simple delivery item then you would have had the choice of an upgraded service, I sent one recently for a buyer but they paid ebay a lot extra for it. 

As it arrived just a day after estimated delivery time, I don't think that can be considered excessively late.

The seller was a private seller, it was Simlle Delivery, and the postage was free for the buyer. There was no choice. I think the main advantage of Special Delivery was time. I asked the seller specifically whether they will be able to post it soon and explained the situation before buying. I agree that one day later is not excessively late. But at the same time 8 days is too long (England to England, no Channel Islands or Highlands). 

A private seller will not have a choice of what carrier or service to use.

Ebay will select the carrier and service for them and provide the label.

This easily causes delays.  
For example,  eBay might give me an Evri label,  this means the dispatch has to wait until I have time to drive to an evri drop-off and then the label machine might be broken or the parcel bin might already be full.

Or, eBay might supply me a royal mail label.  I don't have an accessible post office near me but If I try and book a collection this evening the earliest available collection is Saturday so if you order today and pay the extra for Tracked 24 the earliest you will get is is Monday but it will more likely be Tuesday. 
So that's 5 days even if I do everything as quickly as I possibly can at my end.
Add 3 more days onto that if the postman fails to turn up on Saturday!

Green_hopeful

Sorry I haven’t read everything but i have had some of my existing items switched to simple delivery. I have only had one sale since Simple Delivery came in. I was ok despite it being Evri which is less convenient. 

Anyways. I have an item that is listed for £749.95 (its a vintage map so quite small). Ebay have estimated the postage at £3.94 with Royal Mail.  I have excluded Evri because I am worried about it not getting to the recipient at all. £3.94 seems very cheap for such an expensive item. Normally I would just cover the difference in postage but I don’t think I can do that here. Is it going to be ok at this price. 

se2020

Green_hopeful said:

Sorry I haven’t read everything but i have had some of my existing items switched to simple delivery. I have only had one sale since Simple Delivery came in. I was ok despite it being Evri which is less convenient. 

Anyways. I have an item that is listed for £749.95 (its a vintage map so quite small). Ebay have estimated the postage at £3.94 with Royal Mail.  I have excluded Evri because I am worried about it not getting to the recipient at all. £3.94 seems very cheap for such an expensive item. Normally I would just cover the difference in postage but I don’t think I can do that here. Is it going to be ok at this price. 

Yes.
Simple delivery items are covered upto £750.

Emily_Joy

A private seller will not have a choice of what carrier or service to use. Ebay will select the carrier and service for them and provide the label. This easily causes delays. For example,  eBay might give me an Evri label,  this means the dispatch has to wait until I have time to drive to an evri drop-off and then the label machine might be broken or the parcel bin might already be full.
Or, eBay might supply me a royal mail label.  I don't have an accessible post office near me but If I try and book a collection this evening the earliest available collection is Saturday so if you order today and pay the extra for Tracked 24 the earliest you will get is is Monday but it will more likely be Tuesday.  So that's 5 days even if I do everything as quickly as I possibly can at my end. Add 3 more days onto that if the postman fails to turn up on Saturday!

Thank you for taking time to explain this. May I just ask, do you see any advantage to the new system at all? To me it looks like something that was working fine for 15 years was replaced with something hardly functional.

noitsnotme

Emily_Joy said:

A private seller will not have a choice of what carrier or service to use. Ebay will select the carrier and service for them and provide the label. This easily causes delays. For example,  eBay might give me an Evri label,  this means the dispatch has to wait until I have time to drive to an evri drop-off and then the label machine might be broken or the parcel bin might already be full.
Or, eBay might supply me a royal mail label.  I don't have an accessible post office near me but If I try and book a collection this evening the earliest available collection is Saturday so if you order today and pay the extra for Tracked 24 the earliest you will get is is Monday but it will more likely be Tuesday.  So that's 5 days even if I do everything as quickly as I possibly can at my end. Add 3 more days onto that if the postman fails to turn up on Saturday!

Thank you for taking time to explain this. May I just ask, do you see any advantage to the new system at all? To me it looks like something that was working fine for 15 years was replaced with something hardly functional.

That something has been replaced by something else that more than likely makes eBay more money.  It doesn't really matter what we, the lowly customers think.

savergrant

Emily_Joy said:

soolin said:

Emily_Joy said:

soolin said:

Emily_Joy said:

Gosh. I have been using Royal Mail only for ages without any issues. I wonder if anyone else had an issue with EVRI, when the seller says it was dropped at their parcel shop on Wednesday morning, but EVRI tracking system says they got it on Saturday? The latter means that potentially I will not receive the item at all, because it is being delivered to a parcel shop and I am going away for a month so won't be able to collect it.

There has been tracking issues with all the couriers recently, including RM and Evri - but on the other hand some sellers do bend the truth a little when stating when they dropped a parcel off. 

Alas, it didn't work this time I am already in Oz and the parcel wasn't ready for collection before I was flying somewhere over Indonesia. It was also delayed by a day with respect to the estimated delivery time. There is nobody to collect it within the next 10 days. I obviously would like a full refund.

Any advice?

For future reference always allow extra time on top of the estimates for delivery if you know you can't pick something up. The delivery estimates are just that, estimates and on ebay are wildly inaccurate. I've got RM items showing today as standard 2nd class and a 2 day despatch on my business account estimating as arriving Monday - when technically I have until then to actually post, and RM suggest 2 or 3 days now for their 2nd class post. Evri are just as bad on SD, the last one I checked on my private account had an estimated delivery the same day as i could post till.

What will happen now is that after 10 days or so the parcel , assuming it doesn't show as collected, is that it will go back to the seller and at that point you will get a refund a week or so later. The time frame is a little loose, but you are talking a couple of weeks in total  if this is sitting in an Evri shop.

Thank you. I haven't realised that an item costing over 300GBP would be posted with EVRI and, despite the fact that I asked the seller to post it asap, 4 days after it was actually paid. In my mind something that expensive should go Next Day Special Delivery guaranteed. Of course, I understand it is more expensive etc, but it is just (again, in my view) too greedy to do otherwise. 

Was it a simple delivery listing? If so you should have had a choice between standard and express (although if the seller was paying for standard you'd have to pay the full cost of express). 

savergrant

se2020 said:

Green_hopeful said:

Sorry I haven’t read everything but i have had some of my existing items switched to simple delivery. I have only had one sale since Simple Delivery came in. I was ok despite it being Evri which is less convenient. 

Anyways. I have an item that is listed for £749.95 (its a vintage map so quite small). Ebay have estimated the postage at £3.94 with Royal Mail.  I have excluded Evri because I am worried about it not getting to the recipient at all. £3.94 seems very cheap for such an expensive item. Normally I would just cover the difference in postage but I don’t think I can do that here. Is it going to be ok at this price. 

Yes.
Simple delivery items are covered upto £750.

I'd be cautious about that. Covered against loss of the parcel or damage in transit....if the carrier recognises the damage occurred in transit and the item was properly packaged. But not necessarily protected against "I received an empty box"