eBay simple delivery (merged)

savergrant

RedImp_2 said:

WLM21 said:

I have sold a heavy book, just under 2 kg in weight, before packaging.

I listed it to go with EVRi, in the 2-5 kg category, knowing I could find a decent-sized box, add some packing material and hey-presto, all parcelled up and ready to go

Now, it has been sold, I see eBay have changed the listing to simple delivery, with a Royal Mail price of £3.38.

Will this cover the cost. I am sure with a box, (yet to find) it will be over 2kg.

At least with 'pre simple delivery' listings, I could see what I charged the buyer. If I had charged too low, I simply took the hit, but learnt for the future.

Now I hope there isn't a fee to pay by the buyer, if the item is over 2kg

Provided you selected the correct category should be no issue (should have been medium parcel if over 2kg)

If the item was listed before the days of simple delivery it wouldn't necessarily prompt you to enter size and weight. If ebay have now estimated these incorrectly you are covered, however if you have overriden ebay recommendations you may be surcharged. What does the service come up with when you go to generate the label?

Interestingly enough £3.38 was what ebay charged a buyer for one of my simple delivery items, a portable dvd player which I listed as 2-5kg.

soolin

WLM21 said:

I have sold a heavy book, just under 2 kg in weight, before packaging.

I listed it to go with EVRi, in the 2-5 kg category, knowing I could find a decent-sized box, add some packing material and hey-presto, all parcelled up and ready to go

Now, it has been sold, I see eBay have changed the listing to simple delivery, with a Royal Mail price of £3.38.

Will this cover the cost. I am sure with a box, (yet to find) it will be over 2kg.

At least with 'pre simple delivery' listings, I could see what I charged the buyer. If I had charged too low, I simply took the hit, but learnt for the future.

Now I hope there isn't a fee to pay by the buyer, if the item is over 2kg

The label page shows the weight in the box, before you print label. 

RedImp_2

savergrant said:

RedImp_2 said:

WLM21 said:

I have sold a heavy book, just under 2 kg in weight, before packaging.

I listed it to go with EVRi, in the 2-5 kg category, knowing I could find a decent-sized box, add some packing material and hey-presto, all parcelled up and ready to go

Now, it has been sold, I see eBay have changed the listing to simple delivery, with a Royal Mail price of £3.38.

Will this cover the cost. I am sure with a box, (yet to find) it will be over 2kg.

At least with 'pre simple delivery' listings, I could see what I charged the buyer. If I had charged too low, I simply took the hit, but learnt for the future.

Now I hope there isn't a fee to pay by the buyer, if the item is over 2kg

Provided you selected the correct category should be no issue (should have been medium parcel if over 2kg)

If the item was listed before the days of simple delivery it wouldn't necessarily prompt you to enter size and weight. If ebay have now estimated these incorrectly you are covered, however if you have overriden ebay recommendations you may be surcharged. What does the service come up with when you go to generate the label?

Interestingly enough £3.38 was what ebay charged a buyer for one of my simple delivery items, a portable dvd player which I listed as 2-5kg.

Although it has been in operation for 5 months so I don’t think that’s possible!

savergrant

RedImp_2 said:

savergrant said:

RedImp_2 said:

WLM21 said:

I have sold a heavy book, just under 2 kg in weight, before packaging.

I listed it to go with EVRi, in the 2-5 kg category, knowing I could find a decent-sized box, add some packing material and hey-presto, all parcelled up and ready to go

Now, it has been sold, I see eBay have changed the listing to simple delivery, with a Royal Mail price of £3.38.

Will this cover the cost. I am sure with a box, (yet to find) it will be over 2kg.

At least with 'pre simple delivery' listings, I could see what I charged the buyer. If I had charged too low, I simply took the hit, but learnt for the future.

Now I hope there isn't a fee to pay by the buyer, if the item is over 2kg

Provided you selected the correct category should be no issue (should have been medium parcel if over 2kg)

If the item was listed before the days of simple delivery it wouldn't necessarily prompt you to enter size and weight. If ebay have now estimated these incorrectly you are covered, however if you have overriden ebay recommendations you may be surcharged. What does the service come up with when you go to generate the label?

Interestingly enough £3.38 was what ebay charged a buyer for one of my simple delivery items, a portable dvd player which I listed as 2-5kg.

Although it has been in operation for 5 months so I don’t think that’s possible!

It most certainly is possible, I have a lot of things listed from before the rollout which, until the recent expansion to £20, I couldn't amend or list similar items to without accepting simple delivery. Although interestingly I don't think any of my pre-existing listings ever changed automatically (I still have the odd yodel postage listing which gave me a problem when my local drop shop stopped accepting them).
The poster says the listing has been changed to SD by ebay;

"Now, it has been sold, I see eBay have changed the listing to simple delivery, with a Royal Mail price of £3.38."

My understanding is that any new listing for a parcel sized item since feb was SD only, but that the process of automatically changing them over is very hit-and-miss 

messia07

My first use of ebay simple delivery (Royal Mail) wasn’t the best. 

I posted an expensive technology item off but the buyer  opened a case against me due to non delivered item, 4 days after I handed it to the post office and posted off (Monday).. the parcel did arrive (Saturday) and the case was closed. 

One thing I learnt, is not to click on eBay, generate label /QR code until the day you are going to post the item on the eBay system it looks like you started the posting process but one main problem is that the eBay estimated delivery times is not realistic. They expect Royal Mail to deliver parcels in 2-3 days when it normally takes 5 working days.

One question, should I leave eBay feedback now or should I wait until the buyer leaves it for me?

noitsnotme

messia07 said:

One question, should I leave eBay feedback now or should I wait until the buyer leaves it for me?

I would leave it and see what the buyer does.

As a buyer I don't care if sellers don't leave me any feedback.  In fact I never check whether they do or not.

soolin

messia07 said:

My first use of ebay simple delivery (Royal Mail) wasn’t the best. 

I posted an expensive technology item off but the buyer  opened a case against me due to non delivered item, 4 days after I handed it to the post office and posted off (Monday).. the parcel did arrive (Saturday) and the case was closed. 

One thing I learnt, is not to click on eBay, generate label /QR code until the day you are going to post the item on the eBay system it looks like you started the posting process but one main problem is that the eBay estimated delivery times is not realistic. They expect Royal Mail to deliver parcels in 2-3 days when it normally takes 5 working days.

One question, should I leave eBay feedback now or should I wait until the buyer leaves it for me?

Surely though simple delivery was advantageous in this situation as as long as you sent it within the required time frame ebay were responsible for the INR and you would never have been liable for it. If you had posted it without simple delivery then the INR would have been your responsibility and to make it worse, depending on time frames could well have been closed in buyers favour before item eventually arrived, leaving you out of pocket.

Also buyer can't leave you poor stars for lateness as it is automatically 5 stars when using SD, and if they try and leave a negative then ebay will remove it if it is due to the lateness. 

As for feedback, I assume you mean leaving feedback for the buyer, not ebay? Personally if you think buyer acted hastily then leave nothing at all, otherwise leave them a positive - but remember not to use a negative comment with a positive feedback. 

RedImp_2

I notice that choosing custom delivery now gives choice of options like RM 2nd class, RM 2nd class LL rather than free choice as it were.
Just wondering if this is still free choice to purchase label of your choice (& not even RM necessarily) as it was previously.

savergrant

RedImp_2 said:

I notice that choosing custom delivery now gives choice of options like RM 2nd class, RM 2nd class LL rather than free choice as it were.
Just wondering if this is still free choice to purchase label of your choice (& not even RM necessarily) as it was previously.

Is there any other option for letters or large letters other than Royal Mail? If your item is a parcel then it can't be custom postage if you're a private seller.
However you can choose letter or large letter and set your own price as of now.

Edit: just checked one of my listings and these are the options;
Economy services

Rendered 11 out of 11 options in Economy services

Economy services

Evri Postable

2 - 3 working days2 to 3 business days

0 - 1 kg, Max. 35 x 23 x 2.5 cm0 to 1 kilogrammes, Max. 35 by 23 by 2.5 centimetres

Tracking included: Yes

Compensation included: No

Evri Tracked Drop-off

2 - 3 working days2 to 3 business days

0 - 15 kg, Max. Length: 120 cm0 to 15 kilogrammes, Max. Length: 120 centimetres

Tracking included: Yes

Compensation: Up to £25.00

Royal Mail 2nd Class Parcel

2 - 3 working days2 to 3 business days

Tracking included: Yes

Royal Mail Tracked 48

2 - 3 working days2 to 3 business days

Tracking included: Yes

Compensation: Up to £75.00

Inpost Locker Drop-off

2 - 3 working days2 to 3 business days

0 - 15 kg, Max. 64.0 x 41 x 38 cm0 to 15 kilogrammes, Max. 64.0 by 41 by 38 centimetres

Tracking included: Yes

Compensation included: Yes

Royal Mail 2nd Class Signed For

2 - 3 working days2 to 3 business days

0 - 20 kg, Max. 61 x 46 x 46 cm0 to 20 kilogrammes, Max. 61 by 46 by 46 centimetres

Tracking included: Yes

Compensation included: Yes

Royal Mail 48

2 - 3 working days2 to 3 business days

Tracking included: Yes

Royal Mail 2nd Class

2 - 3 working days2 to 3 business days

0 - 20 kg, Max. 61 x 46 x 46 cm0 to 20 kilogrammes, Max. 61 by 46 by 46 centimetres

Tracking included: No

Compensation included: Yes

Collect+ Standard

2 - 3 working days2 to 3 business days

Tracking included: Yes

Collect+ Economy Tracked

3 - 5 working days3 to 5 business days

0 - 10 kg, Max. 50 x 30 x 30 cm0 to 10 kilogrammes, Max. 50 by 30 by 30 centimetres

Tracking included: Yes

Compensation included: Yes

Royal Mail 2nd Class Letter

2 - 3 working days2 to 3 business days

Tracking included: No

Compensation: Up to £20.00

savergrant

Standard services

Yodel Store to Door

2 - 4 working days2 to 4 business days

Tracking included: Yes

Compensation: Up to £25.00

Royal Mail 1st Class Parcel

1 - 2 working days1 to 2 business days

Tracking included: Yes

Royal Mail Tracked 24

1 - 2 working days1 to 2 business days

Tracking included: Yes

Compensation: Up to £75.00

Parcelforce 48

1 - 2 working days1 to 2 business days

0 - 30 kg, Max. Length: 150 cm0 to 30 kilogrammes, Max. Length: 150 centimetres

Tracking included: Yes

Compensation included: Yes

Royal Mail 1st Class Signed For

1 - 2 working days1 to 2 business days

0 - 20 kg, Max. 61 x 46 x 46 cm0 to 20 kilogrammes, Max. 61 by 46 by 46 centimetres

Tracking included: Yes

Compensation included: Yes

Royal Mail 24

1 - 2 working days1 to 2 business days

Tracking included: Yes

Royal Mail 1st Class

1 - 2 working days1 to 2 business days

0 - 20 kg, Max. 61 x 46 x 46 cm0 to 20 kilogrammes, Max. 61 by 46 by 46 centimetres

Tracking included: No

Compensation included: Yes

DPD Two Day

2 working days2 working days

Tracking included: Yes

FedEx Economy

2 - 4 working days2 to 4 business days

Tracking included: Yes

Compensation included: Yes

Yodel 48

2 working days2 working days

Tracking included: Yes

Royal Mail 1st Class Letter

1 - 2 working days1 to 2 business days

Tracking included: No

Compensation: Up to £20.00