Tech-dummie needs help please!

andyrules · 2 January 2008 at 2:02AM

avg just flagged a message saying virus database out of date, but DD has said she can't download updates.

andyrules · 2 January 2008 at 2:10AM

saying bad parameter ping.
tried the address in IE, won't work, page cannot be displayed again.

Don't enter any password.

loksat · 2 January 2008 at 2:13AM

now that you have a connection,try updating the AVG virus database. if there is an error, what is the error message?

andyrules · 2 January 2008 at 2:18AM

tried updating - got this
an error occurred when trying to connect to the server. Server name cannot be converted to ip address

albertross_2 · 2 January 2008 at 2:23AM

there is a space after the ping

ping 64.233.183.104
ping 192.168.1.1

albertross_2 · 2 January 2008 at 2:26AM

PS if you didn't have to enter a password, then it sounds like your router isn't encrypted, not good, but will come back to that.

andyrules · 2 January 2008 at 2:27AM

thanks albertross, did do that, but do have both bits on same line as can't get on new line unless press enter.

albertross_2 · 2 January 2008 at 2:28AM

two different lines

the first ping is googles ip address, the second is your router.

andyrules · 2 January 2008 at 2:29AM

does that mean I'm open to hackers?

albertross_2 · 2 January 2008 at 2:30AM

no encryption does, but lets try and get this on the net first.

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