The Top Regular Savers Discussion Thread

jameseonline

PowerSavingMode said:

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

Monmouthshire 

There have been a fair number of posts on this today (2nd December), but this should help:

ChewyyBacca said:

» show previous quotes

Update on Monmouth BS Reg Saver credit reversals

I just rang them, the nice lady was apologetic for the inconvenience & following is the gist. 
This should save many their time & also not clog the Monmouth lines

1. They are aware of the issue. It is building society wide problem, their IT is looking into it. They do not have a time line for resolution, but they are trying to get it done today.

2. The money isnt sent to source account, its sat in their (Monmouth) account

3. There wont be any interest loss, once resolved, the interest will be backdated to 1 Dec if they received money on 1 Dec. 

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

I already saw

jameseonline

dgpur said:

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

For some reason they are using the international standard for recording dates. That said so do I for my Money Excel backups (keeps everything in date order).

I'm sorry but non UK date format isn't good for me, I live in UK so expect to see UK date format for majority of things, it's not just Monmouthshire that does it but yeah I need to see things in easy format and not have to spend ages trying to translate the format given.

jameseonline

Dizzycap said:

jameseonline said:

Hattie627 said:

jameseonline said:

Bad news (for me at least)So guessing Principality are fixing loopholes & probably manually?, it's ok though still got my others & still got Monmouthshire & could still get a a First Direct if desperate.

I'm wondering if Principality are checking when you reach a certain amount of accounts or something, there must be a trigger right?, maybe this site is the trigger, hmm 🤔 

I'm defo on their watchlist now, wonder if it's because I submitted instructions during the day.

Hope Dylan doesn't hate me.

Oh dear. Can you talk us through how you entered the instructions which led to this. Did your instructions generate a "sent" secure message? Where did you instruct the funds coming out at maturity to go to (internal or external account?)

I said this the other day but: option 2, transfer bulk to virgin & reinvest £200 to "new" issue 4 (converted issue 3).

The screenshot is the secure message, the only thing I can really think of I did different was I submitted instructions during the day and not after hours but there's no way to be sure this is what triggered it, Principality might be checking accounts anyway.

I've personally entered maturity option details both day & night online and as yet, haven't had a rejection to open a new account of anything that's been available at maturity. It would be very strange for Principality not to complete a maturity instruction if a product was showing available as a maturity option because the system would know you already hold another 6 month bond, Christmas saver etc etc. 

I'm assuming that you haven't made any over payments to the maximum permitted in the t&c's of the savings product that is about to mature i.e 7th payment to a 6 month bond etc? 

The system has been letting me up until the other day but clearly something has now triggered manual intervention, as for overpayments, never funded a regular principality with more than the stated £1200

Middle_of_the_Road

jameseonline said:

PowerSavingMode said:

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

Monmouthshire 

There have been a fair number of posts on this today (2nd December), but this should help:

ChewyyBacca said:

» show previous quotes

Update on Monmouth BS Reg Saver credit reversals

I just rang them, the nice lady was apologetic for the inconvenience & following is the gist. 
This should save many their time & also not clog the Monmouth lines

1. They are aware of the issue. It is building society wide problem, their IT is looking into it. They do not have a time line for resolution, but they are trying to get it done today.

2. The money isnt sent to source account, its sat in their (Monmouth) account

3. There wont be any interest loss, once resolved, the interest will be backdated to 1 Dec if they received money on 1 Dec. 

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

I already saw

So did I. Did you see this though?, kindly posted earlier by #CricketLady 


Re Monmouthshire - 9.33am, just had a reply!

"Thank you for your online enquiry, we are aware of this issue regarding standing orders from yesterday showing as reversed and our team are working on rectifying this as soon as possible.  Please be reassured no funds will be returned and they will be backdated and recredited to the account to ensure no loss of interest."

This was by email within ten minutes of my message via their app.
xxx

jameseonline

Middle_of_the_Road said:

jameseonline said:

PowerSavingMode said:

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

Monmouthshire 

There have been a fair number of posts on this today (2nd December), but this should help:

ChewyyBacca said:

» show previous quotes

Update on Monmouth BS Reg Saver credit reversals

I just rang them, the nice lady was apologetic for the inconvenience & following is the gist. 
This should save many their time & also not clog the Monmouth lines

1. They are aware of the issue. It is building society wide problem, their IT is looking into it. They do not have a time line for resolution, but they are trying to get it done today.

2. The money isnt sent to source account, its sat in their (Monmouth) account

3. There wont be any interest loss, once resolved, the interest will be backdated to 1 Dec if they received money on 1 Dec. 

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

I already saw

So did I. Did you see this though?, kindly posted earlier by #CricketLady 


Re Monmouthshire - 9.33am, just had a reply!

"Thank you for your online enquiry, we are aware of this issue regarding standing orders from yesterday showing as reversed and our team are working on rectifying this as soon as possible.  Please be reassured no funds will be returned and they will be backdated and recredited to the account to ensure no loss of interest."

This was by email within ten minutes of my message via their app.
xxx

I go through all the replies to this thread asap hence why I've just replied to several messages from the point I got upto yesterday 

I don't even do standing orders, only bank transfers/faster payments however you want to call it

WillPS

jameseonline said:

Dizzycap said:

jameseonline said:

Hattie627 said:

jameseonline said:

Bad news (for me at least)So guessing Principality are fixing loopholes & probably manually?, it's ok though still got my others & still got Monmouthshire & could still get a a First Direct if desperate.

I'm wondering if Principality are checking when you reach a certain amount of accounts or something, there must be a trigger right?, maybe this site is the trigger, hmm 🤔 

I'm defo on their watchlist now, wonder if it's because I submitted instructions during the day.

Hope Dylan doesn't hate me.

Oh dear. Can you talk us through how you entered the instructions which led to this. Did your instructions generate a "sent" secure message? Where did you instruct the funds coming out at maturity to go to (internal or external account?)

I said this the other day but: option 2, transfer bulk to virgin & reinvest £200 to "new" issue 4 (converted issue 3).

The screenshot is the secure message, the only thing I can really think of I did different was I submitted instructions during the day and not after hours but there's no way to be sure this is what triggered it, Principality might be checking accounts anyway.

I've personally entered maturity option details both day & night online and as yet, haven't had a rejection to open a new account of anything that's been available at maturity. It would be very strange for Principality not to complete a maturity instruction if a product was showing available as a maturity option because the system would know you already hold another 6 month bond, Christmas saver etc etc. 

I'm assuming that you haven't made any over payments to the maximum permitted in the t&c's of the savings product that is about to mature i.e 7th payment to a 6 month bond etc? 

The system has been letting me up until the other day but clearly something has now triggered manual intervention, as for overpayments, never funded a regular principality with more than the stated £1200

Working hours is the leading theory presently. Certainly the ones I've been rejected for have all been submitted during working hours.

There was a suggestion upthread that you do it after COB the last working day before maturity always works, and we've stuck to that since (including one last night). Obviously not ideal as eventually I'll forget, but it does work.

Middle_of_the_Road

jameseonline said:

Middle_of_the_Road said:

jameseonline said:

PowerSavingMode said:

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

Monmouthshire 

There have been a fair number of posts on this today (2nd December), but this should help:

ChewyyBacca said:

» show previous quotes

Update on Monmouth BS Reg Saver credit reversals

I just rang them, the nice lady was apologetic for the inconvenience & following is the gist. 
This should save many their time & also not clog the Monmouth lines

1. They are aware of the issue. It is building society wide problem, their IT is looking into it. They do not have a time line for resolution, but they are trying to get it done today.

2. The money isnt sent to source account, its sat in their (Monmouth) account

3. There wont be any interest loss, once resolved, the interest will be backdated to 1 Dec if they received money on 1 Dec. 

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

I already saw

So did I. Did you see this though?, kindly posted earlier by #CricketLady 


Re Monmouthshire - 9.33am, just had a reply!

"Thank you for your online enquiry, we are aware of this issue regarding standing orders from yesterday showing as reversed and our team are working on rectifying this as soon as possible.  Please be reassured no funds will be returned and they will be backdated and recredited to the account to ensure no loss of interest."

This was by email within ten minutes of my message via their app.
xxx

I go through all the replies to this thread asap hence why I've just replied to several messages from the point I got upto yesterday 

I don't even do standing orders, only bank transfers/faster payments however you want to call it

Just seen your reply.
Same here, generally. 
Awaiting further developments.

trickydicky14

Mon BS
For what it's worth, just looked at my accounts via the app and two out of three are now showing the correct amounts. One still not showing payment.
edit: just to add, if I look via online, all three accounts are still showing the  wrong amounts.

happybagger

For anyone looking for some non-MonBS content, here's something:

Anyone so minded as to try for the postcode-restricted Chorley BS Regional Flexible Saver, and you aren't in the postcode area, for me this failed even with a branch visit and being a customer since 1999.

They were polite but adamant. (I was polite but "expressed my disappointment"  )

Dizzycap

dealyboy said:

CricketLady said:

Re Monmouthshire - 9.33am, just had a reply!

"Thank you for your online enquiry, we are aware of this issue regarding standing orders from yesterday showing as reversed and our team are working on rectifying this as soon as possible.  Please be reassured no funds will be returned and they will be backdated and recredited to the account to ensure no loss of interest."

This was by email within ten minutes of my message via their app.
xxx

... noting that it was not only SOs. It was presumably any payment in by whatever method, in my case by FP transfer from external account to the HSBC holding account.

All the SO's I sent to all my Monmouth RS were credited and reversed, but my SOsent on the 1st to my Monbs Instant Access account arrived in full on the 2nd and wasn't reversed. I can only assume that it's a Monbs RS glitch rather than a Monbs account wide glitch.