The Top Regular Savers Discussion Thread

jameseonline

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Ahh glad I'm not the only one 

jameseonline

adw1977 said:

Monmouthshire (App Regular Saver)
My app shows two credits and one debit, I only made one payment in yesterday.
So the phantom transactions cancel each other out.

I thought you could only put £1000 a month in🤔

dgpur

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

For some reason they are using the international standard for recording dates. That said so do I for my Money Excel backups (keeps everything in date order).

Born2Save_3

jameseonline said:

Hattie627 said:

jameseonline said:

Bad news (for me at least)So guessing Principality are fixing loopholes & probably manually?, it's ok though still got my others & still got Monmouthshire & could still get a a First Direct if desperate.

I'm wondering if Principality are checking when you reach a certain amount of accounts or something, there must be a trigger right?, maybe this site is the trigger, hmm 🤔 

I'm defo on their watchlist now, wonder if it's because I submitted instructions during the day.

Hope Dylan doesn't hate me.

Oh dear. Can you talk us through how you entered the instructions which led to this. Did your instructions generate a "sent" secure message? Where did you instruct the funds coming out at maturity to go to (internal or external account?)

I said this the other day but: option 2, transfer bulk to virgin & reinvest £200 to "new" issue 4 (converted issue 3).

The screenshot is the secure message, the only thing I can really think of I did different was I submitted instructions during the day and not after hours but there's no way to be sure this is what triggered it, Principality might be checking accounts anyway.

I've quickly been through the message trail for this, so I may have missed a bit; did you check your sent box and see if there was a message sent when you gave your maturity instructions ? If so, what are the contents of the sent message and what date/time was this auto generated message sent ?  Was it sent at the same time that you confirmed your maturity instructions ?

Did you enter all the details for your Virgin CA and pass the CoP check ?  Is this Virgin CA account one that Principality know about for you ?  ie I think for some Principality accounts, when newly opened you can specify a nominated account.  I'm just wondering if your Virgin CA is an account Principality have not previously encountered for you.

Does anyone know of a way to reset/delete maturity instructions ?  Plausible reasons could be I made a mistake/I'm on medication and didn't pay attention/The cat walked across the keyboard/I've got fat fingers and a small phone/The Xmas blinken lights were so bright I was dazzled at completion/And so on.

 Ideally with little manual intervention.  I'm wondering if this may give you a second chance.

PowerSavingMode

jameseonline said:

I've got 2 transactions for my Monmouthshire 7%, 1 shows + £1000 CR the other + - £1000 CR, both dated 2025-12-01 (they really should be using UK date format) is that normal or has something gone wrong?

Monmouthshire 

There have been a fair number of posts on this today (2nd December), but this should help:

ChewyyBacca said:

» show previous quotes

Update on Monmouth BS Reg Saver credit reversals

I just rang them, the nice lady was apologetic for the inconvenience & following is the gist. 
This should save many their time & also not clog the Monmouth lines

1. They are aware of the issue. It is building society wide problem, their IT is looking into it. They do not have a time line for resolution, but they are trying to get it done today.

2. The money isnt sent to source account, its sat in their (Monmouth) account

3. There wont be any interest loss, once resolved, the interest will be backdated to 1 Dec if they received money on 1 Dec. 

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

flaneurs_lobster

PowerSavingMode said:

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

Well not yet it seems.

I'm surprised that Mon BS haven't sent an APB to their members, not everyone who saves there can be a member here too (although....) giving just the simplest of apologies & status info. 

friolento

flaneurs_lobster said:

PowerSavingMode said:

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

Well not yet it seems.

I'm surprised that Mon BS haven't sent an APB to their members, not everyone who saves there can be a member here too (although....) giving just the simplest of apologies & status info. 

Really poor that they have not made any effort to contact the savers affected by this.

BTW, I seem to remember they update their online system around 8am, so there's still a chance it might have been corrected. I'll be travelling now, so unable to check at 8

Kim_13

flaneurs_lobster said:

PowerSavingMode said:

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

Well not yet it seems.

I'm surprised that Mon BS haven't sent an APB to their members, not everyone who saves there can be a member here too (although....) giving just the simplest of apologies & status info. 

Even just a message on their webpage would help, as I'd check there before calling (and others may have to go there for a number to call as accounts opened by App don't have a passbook.)

CricketLady

Re Monmouthshire credited then debited money. 

I've messaged on the app regarding this problem, adding that a lot of us are discussing this and feeling both concerned about our missing cash and disgruntled that we've had no communication from them, many only learning about this from an external website (this lovely forum).

I'm sure it will be sorted but just an update for you all at 9.25am Wednesday 3rd December

Have a lovely day everyone 
xxx

Edited to add: a reply was received within ten minutes, see my post below
xx

Dizzycap

jameseonline said:

Hattie627 said:

jameseonline said:

Bad news (for me at least)So guessing Principality are fixing loopholes & probably manually?, it's ok though still got my others & still got Monmouthshire & could still get a a First Direct if desperate.

I'm wondering if Principality are checking when you reach a certain amount of accounts or something, there must be a trigger right?, maybe this site is the trigger, hmm 🤔 

I'm defo on their watchlist now, wonder if it's because I submitted instructions during the day.

Hope Dylan doesn't hate me.

Oh dear. Can you talk us through how you entered the instructions which led to this. Did your instructions generate a "sent" secure message? Where did you instruct the funds coming out at maturity to go to (internal or external account?)

I said this the other day but: option 2, transfer bulk to virgin & reinvest £200 to "new" issue 4 (converted issue 3).

The screenshot is the secure message, the only thing I can really think of I did different was I submitted instructions during the day and not after hours but there's no way to be sure this is what triggered it, Principality might be checking accounts anyway.

I've personally entered maturity option details both day & night online and as yet, haven't had a rejection to open a new account of anything that's been available at maturity. It would be very strange for Principality not to complete a maturity instruction if a product was showing available as a maturity option because the system would know you already hold another 6 month bond, Christmas saver etc etc. 

I'm assuming that you haven't made any over payments to the maximum permitted in the t&c's of the savings product that is about to mature i.e 7th payment to a 6 month bond etc?