The Top Regular Savers Discussion Thread

Hattie627

Monmouthshire BS

All my balances (3 accounts) are showing correctly in the app but online still haywire. On past experience, the app routinely updates the day before online, so hopefully online will be showing correctly tomorrow.

I have some sympathy for MonBS. They have been offering very good RS accounts in 2025 and this must have attracted a lot of money into a small regional society. I'm not surprised that their IT has been creaking. I think we shouldn't be too harshly judgemental on them. Yes, communication could have been better. They are doing their best without the backup of huge IT specialist teams and offering us, the consumer, good rates.

trickydicky14

Hattie627 said:

Monmouthshire BS

All my balances (3 accounts) are showing correctly in the app but online still haywire. On past experience, the app routinely updates the day before online, so hopefully online will be showing correctly tomorrow.

I have some sympathy for MonBS. They have been offering very good RS accounts in 2025 and this must have attracted a lot of money into a small regional society. I'm not surprised that their IT has been creaking. I think we shouldn't be too harshly judgemental on them. Yes, communication could have been better. They are doing their best without the backup of huge IT specialist teams and offering us, the consumer, good rates.

Like you, all 3 accounts showing correct amounts via app but not online. Hopefully drama over.

Bridlington1

Hattie627 said:

Monmouthshire BS

All my balances (3 accounts) are showing correctly in the app but online still haywire. On past experience, the app routinely updates the day before online, so hopefully online will be showing correctly tomorrow.

I have some sympathy for MonBS. They have been offering very good RS accounts in 2025 and this must have attracted a lot of money into a small regional society. I'm not surprised that their IT has been creaking. I think we shouldn't be too harshly judgemental on them. Yes, communication could have been better. They are doing their best without the backup of huge IT specialist teams and offering us, the consumer, good rates.

I'd echo the sentiment. Let us also remember that many of us opened their Branch Exclusive RS at 7% by post and unlike many other building societies Monmouthshire BS honoured the applications so they've been rather generous to many of us in the past.

In my experience Monmouthshire BS have often been slow at many things but they get there in the end. My own plea would be for people to refrain from contacting them for updates on their recent IT issue, even if your own accounts aren't back to normal yet, they know about the issue and are working on it, we'll soon know when it's back to normal. All contacting them about it'll likely do is result in someone having to keep explaining that they know about the issue and are trying to resolve it, potentially causing further delays.

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

WillPS

Bridlington1 said:

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

This, 100%. It's what the ledger says at the end of the term that matters, not what anything says today. 

s71hj

WillPS said:

Bridlington1 said:

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

This, 100%. It's what the ledger says at the end of the term that matters, not what anything says today. 

I too endorse this message 

Born2Save_3

Bridlington1 said:

Hattie627 said:

Monmouthshire BS

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

Same here. No bounces and I've got my transfer records and screen shots. Monmouth has had a tough time recently with severe floods; may be a connection but can't be that nice for people living and working there.  If other BS do read this thread it would be nice if you could adopt the values of Monmouthshire BS.

clairec666

I made two deposits to Monmouthshire in the early hours of yesterday morning, and they still haven't been credited to my account today (app or online). No weird plus/minus amounts though. £1200 of my money is floating around somewhere in the system but is yet to land in my accounts. Says "Last Updated 04/12/2025 06:50:29 GMT"; from previous experience I would have expected yesterday's deposits to have been credited by now.

Completely agree with all messages above - I'll just wait for everything to sort itself out instead of bombarding the Monmouthshire staff with complaints.

That's the good thing about this forum - you can see whether a problem is affecting everyone or just you.

Bobblehat

For those using Monmouth's online system, my two RS accounts are now showing the correct figures after my 1st of Dec deposits. For each, there are 3 transactions for the 1st Dec, a plus, a minus and a final plus.

dealyboy

@clairec666 said:

I made two deposits to Monmouthshire in the early hours of yesterday morning, and they still haven't been credited to my account today (app or online). No weird plus/minus amounts though. £1200 of my money is floating around somewhere in the system but is yet to land in my accounts. Says "Last Updated 04/12/2025 06:50:29 GMT"; from previous experience I would have expected yesterday's deposits to have been credited by now.

Completely agree with all messages above - I'll just wait for everything to sort itself out instead of bombarding the Monmouthshire staff with complaints.

That's the good thing about this forum - you can see whether a problem is affecting everyone or just you.

From memory I've had mine appear around 09:30 - 10:00 before.

flaneurs_lobster

flaneurs_lobster said:

Hattie627 said:

Oh dear. Can you talk us through how you entered the instructions which led to this. Did your instructions generate a "sent" secure message? Where did you instruct the funds coming out at maturity to go to (internal or external account?)

...and if you could write that out in Java (or at least pseudocode) just to help PrinBS implement the fix a bit quicker that'd be kind...

Principality have clearly listened to me - my two O/S maturity instructions have been rumbled. My 8 RS will soon be down to 6.