The Top Regular Savers Discussion Thread

Kim_13

chris_the_bee said:

Kim_13 said:

dcs34 said:

Melton BS
Anyone having issues getting confirmation of payee matches? I've paid one account, but when setting up the payment for the second it thinks I'm paying to a personal HSBC account.

Yep, wanted to add Adcock to a different current account a week or so ago but no match, either with old or adjusted new details. Guessing it's part of a wider issue and that's why they haven't relaunched any Regular Savers yet.

Melton BS
I found that you have to quote all of your names including middle, then I had a successful COP.

Successfully passed COP today on Issue 5 (but that required omitting the 5 from the string that starts R5G - so the reference is 0 followed by the remaining 7 digits that made up the original account number.) Nationwide only have a field for first and last name so I included middle in the first name box and it worked fine.

Bridlington1

janusd said:

happybagger said:

For anyone looking for some non-MonBS content, here's something:

Anyone so minded as to try for the postcode-restricted Chorley BS Regional Flexible Saver, and you aren't in the postcode area, for me this failed even with a branch visit and being a customer since 1999.

They were polite but adamant. (I was polite but "expressed my disappointment"  )

even online, the applications are manually checked - it took a couple of days for them to open mine (as a new customer).

while i'm here, @bridlington1 - the special conditions for the the standard and regional Chorley RS on page 1 states "Only one Regular Saver and one Seasonal Saver can be held in any 12 month rolling period."

it should really be...

"Only one Regular Saver, one Seasonal Saver and one Regional 2 Year Flexible Saver can be held in any 12 month rolling period."

Thanks for pointing this out. This appears to've been an error carried forward as the first Chorley BS RS to appear on p1 of this version of the thread was added before the first Regional 2 Year Flexible Saver was launched and I tend to copy/paste and edit listings when new issues are launched.

This has now been corrected on p1 of this thread.

dealyboy

Bobblehat said:

dealyboy said:

diomedeidae said:

Monmouthshire RS

Glitch seems fixed. The correct balances are showing in the app now. 

Yep ... my transactions show added (+), removed (-), and added (+) all with date 01 Dec.

Still showing + and then - online in my two RSs, so still to be credited properly. App has stopped working and can't get reload to work (as another forumite mentioned earlier).

@Bobblehat I was also using the app (Android) ... I get the impression online (website) is a bit behind

Hattie627

Monmouthshire BS

All my balances (3 accounts) are showing correctly in the app but online still haywire. On past experience, the app routinely updates the day before online, so hopefully online will be showing correctly tomorrow.

I have some sympathy for MonBS. They have been offering very good RS accounts in 2025 and this must have attracted a lot of money into a small regional society. I'm not surprised that their IT has been creaking. I think we shouldn't be too harshly judgemental on them. Yes, communication could have been better. They are doing their best without the backup of huge IT specialist teams and offering us, the consumer, good rates.

trickydicky14

Hattie627 said:

Monmouthshire BS

All my balances (3 accounts) are showing correctly in the app but online still haywire. On past experience, the app routinely updates the day before online, so hopefully online will be showing correctly tomorrow.

I have some sympathy for MonBS. They have been offering very good RS accounts in 2025 and this must have attracted a lot of money into a small regional society. I'm not surprised that their IT has been creaking. I think we shouldn't be too harshly judgemental on them. Yes, communication could have been better. They are doing their best without the backup of huge IT specialist teams and offering us, the consumer, good rates.

Like you, all 3 accounts showing correct amounts via app but not online. Hopefully drama over.

Bridlington1

Hattie627 said:

Monmouthshire BS

All my balances (3 accounts) are showing correctly in the app but online still haywire. On past experience, the app routinely updates the day before online, so hopefully online will be showing correctly tomorrow.

I have some sympathy for MonBS. They have been offering very good RS accounts in 2025 and this must have attracted a lot of money into a small regional society. I'm not surprised that their IT has been creaking. I think we shouldn't be too harshly judgemental on them. Yes, communication could have been better. They are doing their best without the backup of huge IT specialist teams and offering us, the consumer, good rates.

I'd echo the sentiment. Let us also remember that many of us opened their Branch Exclusive RS at 7% by post and unlike many other building societies Monmouthshire BS honoured the applications so they've been rather generous to many of us in the past.

In my experience Monmouthshire BS have often been slow at many things but they get there in the end. My own plea would be for people to refrain from contacting them for updates on their recent IT issue, even if your own accounts aren't back to normal yet, they know about the issue and are working on it, we'll soon know when it's back to normal. All contacting them about it'll likely do is result in someone having to keep explaining that they know about the issue and are trying to resolve it, potentially causing further delays.

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

WillPS

Bridlington1 said:

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

This, 100%. It's what the ledger says at the end of the term that matters, not what anything says today. 

s71hj

WillPS said:

Bridlington1 said:

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

This, 100%. It's what the ledger says at the end of the term that matters, not what anything says today. 

I too endorse this message 

Born2Save_3

Bridlington1 said:

Hattie627 said:

Monmouthshire BS

Personally I'm going to just sit back do nothing and let them get on with it for the time being.

Same here. No bounces and I've got my transfer records and screen shots. Monmouth has had a tough time recently with severe floods; may be a connection but can't be that nice for people living and working there.  If other BS do read this thread it would be nice if you could adopt the values of Monmouthshire BS.

clairec666

I made two deposits to Monmouthshire in the early hours of yesterday morning, and they still haven't been credited to my account today (app or online). No weird plus/minus amounts though. £1200 of my money is floating around somewhere in the system but is yet to land in my accounts. Says "Last Updated 04/12/2025 06:50:29 GMT"; from previous experience I would have expected yesterday's deposits to have been credited by now.

Completely agree with all messages above - I'll just wait for everything to sort itself out instead of bombarding the Monmouthshire staff with complaints.

That's the good thing about this forum - you can see whether a problem is affecting everyone or just you.