Halifax Reward Slow Updates

MisterMotivated

The_MoneySavingKid said:

PRAISETHESUN said:

Reg_Smeeton said:

Has anyone else not received their reward for December yet? Was expecting it yesterday 

Interestingly I've just checked mine and I'm missing one reward. 2x accounts have paid out the reward as usual but one hasnt

Same here!

Same here, despite £500 of DC spending and more than the required amount in a single deposit.

I've just checked and the amount currently listed on the Reward Tracker only covers my payments from 2nd January.  These were coincidentally the only transactions where I actually spent money.  My next debit card payment (to a savings account) a few days later is not included.

WillPS

Eco_Miser said:

There are a few payments which don’t count for the ‘£5 for £500’ offer:

• When you take cash out of a cash machine, branch or Post Office counter.
• When you transfer money to another account.
  

Was the second clause always phrased that way?

If they've decided such payments don't count, I'll have to reconsider the utility of the account.

Yes, it's always been described that way. They're just covering off instances where the physical card is used but the Visa Debit functionality is not.

My wife and I have qualified (3 times each) both this month and last with a mixture of credit card payments, savings deposits and Revolut top ups. Nothing has changed, just the tracker is (still) almost useless.

The obvious time to change qualifying criteria would be when the reward comes up for renewal; indeed I presumed this was why they'd implemented that but thus far it's been static for almost 5 years now.

Rich2808

Mine hasn't updated for January either - despite me qualifying over 10 days ago.

So I wouldn't worry - if you meet the criteria they will have to cough up.

I use the Vue cinema ticket rewards - I won't be impressed if I miss out on my half price popcorn which for me is worth over £13 a month!

Stargunner

woodface7 said:

 It's now the 17th and the tracker has updated to cover up to and including the 15th. 

But this month, funds sent as usual to savings accounts elsewhere on the 6th & 10th just haven't been recognised as 'spends. Never had this before.

If it's them enforcing the spending rule, my budget is down £10 a month

No fish and chips then for you for dinner tonight 😆

Nasqueron

Stargunner said:

woodface7 said:

 It's now the 17th and the tracker has updated to cover up to and including the 15th. 

But this month, funds sent as usual to savings accounts elsewhere on the 6th & 10th just haven't been recognised as 'spends. Never had this before.

If it's them enforcing the spending rule, my budget is down £10 a month

No fish and chips then for you for dinner tonight 😆

Where you getting fish and chips for £10  

MisterMotivated

Rich2808 said:

if you meet the criteria they will have to cough up.

That's the thing, many people are not meeting the criteria and it looks like Halifax may now be paying more attention to who is and who isn't.  According to their own website:

What kind of spending counts towards the offer?

There are a few payments which don’t count for Reward Extras offers:

• When you take cash out of a cash machine, branch or Post Office counter.
• When you make a money transfer to another account.

WillPS

MisterMotivated said:

Rich2808 said:

if you meet the criteria they will have to cough up.

That's the thing, many people are not meeting the criteria and it looks like Halifax may now be paying more attention to who is and who isn't.  According to their own website:

What kind of spending counts towards the offer?

There are a few payments which don’t count for Reward Extras offers:

• When you take cash out of a cash machine, branch or Post Office counter.
• When you make a money transfer to another account.

1. Just ignore the tracker.
2. A "money transfer" is not the same as a debit card transaction, unless you consider any debit card transaction which results in funds being moved from your account to another account - in which case every single debit card transaction is technically 'when you make a money transfer to another account' and meeting the £500 spend is impossible.
3. Just ignore the tracker.
4. There is no evidence at all that Halifax are changing eligibility nor "clamping down". There is only evidence that the tracker is balls'ed again.
5. Just ignore the tracker.
6. Sometimes the tracker says that you're not on track, even though you know you are. This does not mean you will not get your reward, as evidenced by when this happened a few months back and the vast majority of rewards were paid on time.
7. Just ignore the tracker.
8. Sometimes rewards are not paid, regardless of what the tracker said the previous month. There is no pattern to these non-payments in my experience, and a complaint always quickly results in the fiver being manually added (so long as a reward was active and all criteria were met).
   
9. Just ignore the tracker.
10. Most importantly - just ignore the tracker!

AlwaysLearnin

Whilst acknowledging the previous post, just thought I'd mention that tracker has updated here, as at 15th, confirming criteria met, using an internal transfer to fund, and DC payment to a savings acct. 

Stargunner

Nasqueron said:

Stargunner said:

woodface7 said:

 It's now the 17th and the tracker has updated to cover up to and including the 15th. 

But this month, funds sent as usual to savings accounts elsewhere on the 6th & 10th just haven't been recognised as 'spends. Never had this before.

If it's them enforcing the spending rule, my budget is down £10 a month

No fish and chips then for you for dinner tonight 😆

Where you getting fish and chips for £10  

Fish fingers 😀

General_Grant

Tracker supposedly updated to 15 January but it is recognising only two amounts received on 2 January and none of the later ones which actually bring the total to much more than £1500.

I'm not going to worry - will  simply argue if reward not received in February.