Halifax Reward Slow Updates

ThePirates

I've received my December reward today but it's still saying that as of 13th Jan I've not paid in enough or spent enough!
£2000 went in on the 10th, £500 DC payment on the 11th
I'm sure they'll get there eventually!

WillPS

ThePirates said:

I've received my December reward today but it's still saying that as of 13th Jan I've not paid in enough or spent enough!
£2000 went in on the 10th, £500 DC payment on the 11th
I'm sure they'll get there eventually!

It's about 5 days behind even when it "works". Just ignore it.

keiran

Reg_Smeeton said:

Has anyone else not received their reward for December yet? Was expecting it yesterday 

Yes, I got all my £5 rewards yesterday.

But January's spend not tracking still. People are saying the tracking app's tardy and unreliable, but in my experience, it has always tracked once it's cleared "pending" 
So I'll have to wait and see if I do get the rewards in February.

AmityNeon

The fulfilment criteria is not contingent on this tracker being accurate, functional or even existent. I've never looked at the tracker; it's a waste of time and I do not care about it.

I've always received my rewards, sometimes even risking the debit card spend until the second-last day of the month.

PRAISETHESUN

Reg_Smeeton said:

Has anyone else not received their reward for December yet? Was expecting it yesterday 

Interestingly I've just checked mine and I'm missing one reward. 2x accounts have paid out the reward as usual but one hasnt

The_MoneySavingKid

PRAISETHESUN said:

Reg_Smeeton said:

Has anyone else not received their reward for December yet? Was expecting it yesterday 

Interestingly I've just checked mine and I'm missing one reward. 2x accounts have paid out the reward as usual but one hasnt

Same here!

danny13579

I got the rewards for all 3 of my accounts, but one of them is now up for renewal of the reward and when I try to renew it tells me I don't have a reward account so can't! When I enquired with Halifax they had no idea.

The tracker for this month is as usual woeful. It's completely wrong on all 3 of my accounts for amounts deposited and debit card spends.

WLewer98

PRAISETHESUN said:

Reg_Smeeton said:

Has anyone else not received their reward for December yet? Was expecting it yesterday 

Interestingly I've just checked mine and I'm missing one reward. 2x accounts have paid out the reward as usual but one hasnt

I'm missing two reward payments - one account has been credited with the reward, but the other two haven't.

I clan clearly see the criteria has been met for all three accounts, but I'm going around in circles when messaging the advisers in the app.

Shall give Halifax a call tomorrow...  

WillPS

WLewer98 said:

PRAISETHESUN said:

Reg_Smeeton said:

Has anyone else not received their reward for December yet? Was expecting it yesterday 

Interestingly I've just checked mine and I'm missing one reward. 2x accounts have paid out the reward as usual but one hasnt

I'm missing two reward payments - one account has been credited with the reward, but the other two haven't.

I clan clearly see the criteria has been met for all three accounts, but I'm going around in circles when messaging the advisers in the app.

Shall give Halifax a call tomorrow...  

Was a reward active on the account *before* the monthly criteria was satisfied?

WLewer98

WillPS said:

WLewer98 said:

PRAISETHESUN said:

Reg_Smeeton said:

Has anyone else not received their reward for December yet? Was expecting it yesterday 

Interestingly I've just checked mine and I'm missing one reward. 2x accounts have paid out the reward as usual but one hasnt

I'm missing two reward payments - one account has been credited with the reward, but the other two haven't.

I clan clearly see the criteria has been met for all three accounts, but I'm going around in circles when messaging the advisers in the app.

Shall give Halifax a call tomorrow...  

Was a reward active on the account *before* the monthly criteria was satisfied?

Yes, for all three accounts the reward expiry is September 2025