Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Telegraph_Sam

Tks for the informative answer in partic re my second point.  Can I infer from that that MyWatts is particularly integrated with Tomato, but is something one wouldn't normally run alongside other programs such as Octopus?
If Tomato and MyWatts speak the same language that should (you'd think) make it simpler to sort out techno-commercial glitches such as we read about.

Veteransaver

Telegraph_Sam said:

Tks for the informative answer in partic re my second point.  Can I infer from that that MyWatts is particularly integrated with Tomato, but is something one wouldn't normally run alongside other programs such as Octopus?
If Tomato and MyWatts speak the same language that should (you'd think) make it simpler to sort out techno-commercial glitches such as we read about.

The consumption data should be essentially the same whether from Bright / Glowmarkt or Octopus. The issue just seems to be that Mywatts are using the End time (settlement time) of each half hour session, instead of using start time to work out the cost of each hald hour session
So they are billing 2330-0000 at off peak, instead of 0000-0030
I've just checked my Mywatts, it still hasn't been fixed and is half hour out

bob2302

Telegraph_Sam said:

Tks for the informative answer in partic re my second point.  Can I infer from that that MyWatts is particularly integrated with Tomato, but is something one wouldn't normally run alongside other programs such as Octopus?
If Tomato and MyWatts speak the same language that should (you'd think) make it simpler to sort out techno-commercial glitches such as we read about.

From what's been said Tomato are just splitting their site between two domains.

jadex

Is there a way to switch to them and get some incentive like cashback or account credit?
MSE energy club doesn't list them

ppc1

There is no cash incentives to switch to Tomato Energy.  They seem to be going for organic growth and offering low prices, and they are not paying comparison sites to offer a switching service. Not yet anyway!

SVts

A little off-topic but is it possible to add a second site to the Bright app?

tlcgrantham

Tomato seemed to have sorted the problem of timing being out by 30mins. MyWatts is back to updating every 3hours is showing the correct rates being applied to each 30min slot. They also have altered consumption and charges historically.   I don’t yet have full figures for the last couple days as several slots remain blank.

Veteransaver

tlcgrantham said:

Tomato seemed to have sorted the problem of timing being out by 30mins. MyWatts is back to updating every 3hours is showing the correct rates being applied to each 30min slot. They also have altered consumption and charges historically.   I don’t yet have full figures for the last couple days as several slots remain blank.

Yes it seems to have corrected for the current billing period. Though doesn't seem to have updated for previous periods, maybe they'll just make a bill adjustment on next bill.

Actually, I think there are a few slots that still look wrong, are they recalculating these manually!

Scrounger

SVts said:

A little off-topic but is it possible to add a second site to the Bright app?

Yes, just add the IHD serial number (I have two sites on mine).


Scrounger

EssexHebridean

Telegraph_Sam said:

Tks for the informative answer in partic re my second point.  Can I infer from that that MyWatts is particularly integrated with Tomato, but is something one wouldn't normally run alongside other programs such as Octopus?
If Tomato and MyWatts speak the same language that should (you'd think) make it simpler to sort out techno-commercial glitches such as we read about.

Mywatts IS Tomato - it is their customer portal in the same way that Octopus have their online portal and app for their customers, it's just Tomato choose to give it a particular identifying name.