Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Newbie_John

Veteransaver said:

tlcgrantham said:

Tomato seemed to have sorted the problem of timing being out by 30mins. MyWatts is back to updating every 3hours is showing the correct rates being applied to each 30min slot. They also have altered consumption and charges historically.   I don’t yet have full figures for the last couple days as several slots remain blank.

Yes it seems to have corrected for the current billing period. Though doesn't seem to have updated for previous periods, maybe they'll just make a bill adjustment on next bill.

Actually, I think there are a few slots that still look wrong, are they recalculating these manually!

Yeah, my one till 25/11 is still off by 30mins, but from 26/11 all looks good - the early gaps are filled now - so I can finally see my real costs rather than guessed! 
Anyone feeling confident enough to make most of 5:30-6 slot? 😅

tlcgrantham

It’ll be interesting to see whether your bill will be correct. I’m now using the 5:30-6.00 slot as well as the 11.00-11.30 & 22.00-22.30 slots. I’ve lost out by nearly £1 though on their recalculation of previous days since I joined on 6th November. 

wrf12345

More tempted to switch if they have sorted things

Veteransaver

Newbie_John said:

Veteransaver said:

tlcgrantham said:

Tomato seemed to have sorted the problem of timing being out by 30mins. MyWatts is back to updating every 3hours is showing the correct rates being applied to each 30min slot. They also have altered consumption and charges historically.   I don’t yet have full figures for the last couple days as several slots remain blank.

Yes it seems to have corrected for the current billing period. Though doesn't seem to have updated for previous periods, maybe they'll just make a bill adjustment on next bill.

Actually, I think there are a few slots that still look wrong, are they recalculating these manually!

Yeah, my one till 25/11 is still off by 30mins, but from 26/11 all looks good - the early gaps are filled now - so I can finally see my real costs rather than guessed! 
Anyone feeling confident enough to make most of 5:30-6 slot? 😅

Looks like my current unbilled data for November is fully correct now. So I'm going to use the full 6 hours now. I need it at the moment, the car uses so much more electric in this cold weather!

bob2302

I just signed-up, but there was no mention of a DD. I was wondering how they calculate it, whether they give the customer any control, and how one would switch to variable DD.

Their estimate of the monthly cost came out quite high (probably due to previous use of plunge pricing one Agile). It wouldn't be a problem, I'm mostly just curious.

Veteransaver

bob2302 said:

I just signed-up, but there was no mention of a DD. I was wondering how they calculate it, whether they give the customer any control, and how one would switch to variable DD.

Their estimate of the monthly cost came out quite high (probably due to previous use of plunge pricing one Agile). It wouldn't be a problem, I'm mostly just curious.

You require a direct debit, I think you'll get an email asking to set one up. The billing is done monthly, variable on actual bill

bob2302

Veteransaver said:

You require a direct debit, I think you'll get an email asking to set one up. The billing is done monthly, variable on actual bill

I did give them my bank details, I was just expecting a fixed DD.

SVts

bob2302 said:

Veteransaver said:

You require a direct debit, I think you'll get an email asking to set one up. The billing is done monthly, variable on actual bill

I did give them my bank details, I was just expecting a fixed DD.

Switching is so easy. Just hope it works out ok.

Today I noticed that Tomato Energy had a stall setup in the foyer of ASDA. First time I’ve seen anything of them apart from on this website.

coupleuk

HaHa I switched September 1st

I have meter readings on MyWatts for half of September and the first week of October 

Still no bill or DD taken

They still haven't split my 2 properties they put under the one

Despite countless emails I've now given up contacting them.

I'm putting money into a savings account and will happily sit by until they pass the 12 month deadline when they cannot legally charge me.

Im saving a small fortune being with them but hope to be saving even more due to their incompetence.

Veteransaver

coupleuk said:

HaHa I switched September 1st

I have meter readings on MyWatts for half of September and the first week of October 

Still no bill or DD taken

They still haven't split my 2 properties they put under the one

Despite countless emails I've now given up contacting them.

I'm putting money into a savings account and will happily sit by until they pass the 12 month deadline when they cannot legally charge me.

Im saving a small fortune being with them but hope to be saving even more due to their incompetence.

Sounds like a problem with your smart meter data, have you tried using Bright or Glowmarkt to see if it's there?
Tomato simply don't respond to emails, best to phone them and as long as you speak to one of the better agents they are ok and helpful
But fair play, wait till they bill you and hope it passes the 12 month billing deadline, could be a plan.