Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Bendo

Looks like they have pulled the smart tariffs,  all I'm offered now is the one that's just below SVR and the flat fee one that comes with solar panels.

Maybe fixing their broken billing system is harder than it should be..

lohr500

Bendo said:

Looks like they have pulled the smart tariffs,  all I'm offered now is the one that's just below SVR and the flat fee one that comes with solar panels.

Maybe fixing their broken billing system is harder than it should be..

Do you have a SMETS1 smart meter? I think they have stopped accepting customers with SMETS 1 meters. 

I tried to get a quote just now and it is still offering the smart tariff. We have a SMETS2 meter.

Bendo

Yes, adopted SMETS 1 meter here.  Seems odd their systems can't handle SMETS 1 meters. That's a huge chunk of potential customers based on DCC figures.

jwball

worlestone said:

I've just come across this thread and Tomato Energy's solar and batter offering. It looks very interesting, very community spirited, but I cannot find out the details it seems without signing up and reluctant to do that with limited information.  Anyone here signed up to the solar/battery offer? I'm assuming TE would own the kit or is ownership transferred to the householder?

You rent them for ten years but then after ten years they become yours.

lohr500

jwball said:

worlestone said:

I've just come across this thread and Tomato Energy's solar and batter offering. It looks very interesting, very community spirited, but I cannot find out the details it seems without signing up and reluctant to do that with limited information.  Anyone here signed up to the solar/battery offer? I'm assuming TE would own the kit or is ownership transferred to the householder?

You rent them for ten years but then after ten years they become yours.

I had read on a Facebook forum that the contract period had reduced to 5 years, but I'm unclear on the detail.

If I was going to take up the Tomatopia solar/battery offer, I would want to understand very clearly what happens if Tomato Energy cease trading either during the installation or in the following 5 year period.

Newbie_John

lohr500 said:

jwball said:

worlestone said:

I've just come across this thread and Tomato Energy's solar and batter offering. It looks very interesting, very community spirited, but I cannot find out the details it seems without signing up and reluctant to do that with limited information.  Anyone here signed up to the solar/battery offer? I'm assuming TE would own the kit or is ownership transferred to the householder?

You rent them for ten years but then after ten years they become yours.

I had read on a Facebook forum that the contract period had reduced to 5 years, but I'm unclear on the detail.

If I was going to take up the Tomatopia solar/battery offer, I would want to understand very clearly what happens if Tomato Energy cease trading either during the installation or in the following 5 year period.

From what I have seen if you sign up for X years and pay monthly £150 (X * 12 * £150) - you can buy it out at anytime just by paying the remaining amount - if you move house. What happens if they cease trading, probably a similar thing - you'll pay the remaining money to auditor, or ask them to take it away and sell elsewhere. It belongs to them during the contract. 

There were some other odd things like you get max usage per year and if you go above that even if your solar produces kWh you still pay for them, also another not clear thing is that the contract has a clause that you have to/ should sell the excess electricity to them after 5 years but I'm not sure on details

Veteransaver

There seem to be a few threads running on this.
It's clear this half hour slots being out of alignment is wrong judging by all the comments. I've sent numerous emails to them, no response. 
Trying to phone them but held in endless queues!
Edit, so after having spoken to them they are aware of the issue with half hour slots and are apparently going to correct them (whether they'll back date them I'm not 100% sure) but I'd guess that they will be correct on the next bill.
It isn't affecting everybody apparently and sign ups after a certain date seem to be ok, and changing a tariff or resetting passwords apparently seems to self correct the billing. So I've managed to changed my tariff to the EV one for the extra hour off peak and they think that may actually correct the half hour slot alignment. Will have to see on next bill, but apparently once correct it will also be correct on the my watts data, as the bill is literally just taken from that.

bagand96

Tomato have broken their silence on the 30 minute discrepancy!

The Tomato CEO, Farouk Alhassan, has joined the Tomato Customers Facebook group and this afternoon posted an update stating they are fully aware of the issue and are implementing a fix over the weekend/early next week to fix the issue for November bills.  Also stated they will be working through older bills to rebill.

We will have to wait and see but it's a start! 🍅

Veteransaver

bagand96 said:

Tomato have broken their silence on the 30 minute discrepancy!

The Tomato CEO, Farouk Alhassan, has joined the Tomato Customers Facebook group and this afternoon posted an update stating they are fully aware of the issue and are implementing a fix over the weekend/early next week to fix the issue for November bills.  Also stated they will be working through older bills to rebill.

We will have to wait and see but it's a start! 🍅

He's a busy man, looking at all his directorships on the Companies House website (13 current active appointments!).
Somewhat hilariously one of them seems to be a scaffolding company.

bristolleedsfan

Veteransaver said:

bagand96 said:

Tomato have broken their silence on the 30 minute discrepancy!

The Tomato CEO, Farouk Alhassan, has joined the Tomato Customers Facebook group and this afternoon posted an update stating they are fully aware of the issue and are implementing a fix over the weekend/early next week to fix the issue for November bills.  Also stated they will be working through older bills to rebill.

We will have to wait and see but it's a start! 🍅

He's a busy man, looking at all his directorships on the Companies House website (13 current active appointments!).
Somewhat hilariously one of them seems to be a scaffolding company.

Only 3 are current active appointments, I can see no mention of a scaffolding company

https://find-and-update.company-information.service.gov.uk/company/09735768/officers