Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

masonic

https://forums.moneysavingexpert.com/discussion/comment/81928575#Comment_81928575

You don't think Ofgem will have to eventually get proper final bills produced one way or another and cough up under the guarantee?

FastShow

https://forums.moneysavingexpert.com/discussion/comment/81928575#Comment_81928575

Tough crowd. You're right, in an ideal world I would have given an updated reading earlier, but the amount in question is only 5 or 6 weeks more usage than what I'd consumed, is that really that unusual? I'm frequently away from home for a couple of months at a time, and I'm supposed to be protected by Ofgem so I wasn't exactly stressed about it. I honestly assumed that giving British Gas the correct opening reading would have reconciled everything, clearly that wasn't right, hence why I'm now here asking for advice on who to pursue.

MWT

https://forums.moneysavingexpert.com/discussion/comment/81929286#Comment_81929286

but the amount in question is only 5 or 6 weeks more usage than what I'd consumed, is that really that unusual? I'm frequently away from home for a couple of months at a time, and I'm supposed to be protected by Ofgem so I wasn't exactly stressed about it.

… when you are with a supplier that had been circling the drain for months it was more than slightly reckless to pay them more than you owed.

Especially as this was a supplier that did not operate with rolling account balances and was supposed to be billing just month by month for actual use.

It is likely to take a long time to sort this one out, especially as you did not have an account balance at the time the administrators were appointed, just an incorrectly billed account.

BG are not assisting the administrators with the final billing so I would just make sure you have advised the administrators of your claim and then be prepared to wait…

Bobohead

Is there a usual time frame for recieving your final bill does anyone know?. Would seriously like to know what I'm on the hook for.

QrizB

https://forums.moneysavingexpert.com/discussion/comment/82015606#Comment_82015606

Exactly what situation are you in?

Did you leave Tomato before they went bust, or were you still a customer and were transferred to BG under the SoLR arrangements?

Apologies if you've answered this question before, there's a lot of thread here!

Bobohead

I was with them when they went bust

born_again

https://forums.moneysavingexpert.com/discussion/comment/82015606#Comment_82015606

6 weeks. Is the industry limit

But given they were bust. It would be down to administrators, who this may not apply too. Who may never get to the bottom of the billing or like other co's that folded, get passed to debt chasers who turn up years later.

So hope you have photo evidence of your readings.

FreeBear

6 weeks. Is the industry limit

But given they were bust. It would be down to administrators, who this may not apply too. Who may never get to the bottom of the billing or like other co's that folded, get passed to debt chasers who turn up years later.

Once it is in the hands of the administrators, they have up to six years (if they want to enforce through the courts). I suspect the six week time limit is also suspended for the SoLR Co. as data could be in a right mess and they are at the mercy of the administrators to supply the information in a timely manor.

Six+ years on, I still haven't had a correct final bill from EDF after Toto The Clowns went bust, nor do I expect one.

Bobohead

https://forums.moneysavingexpert.com/discussion/comment/82015917#Comment_82015917

So basically we are just in limbo then. Did you get an incorrect bill from EDF? I have the usage data from my watts from Nov1-9. I have a meter reading of Nov 10 but not the 1st. The meter readings on my watts were rarely correct, sometimes less than the one before!!!and weren't correct on an early Nov reading.

FreeBear

https://forums.moneysavingexpert.com/discussion/comment/82016229#Comment_82016229

The sticking point with Toto the Clowns was gas billing. They insisted on using imperial units when it was a smart meter (so metric by default). On top of that, they used some really screwy math to convert to kWh…
EDF used the same units, still as imperial, and failed to acknowledge the issue. Looking back at my records, I don't appear to have any response to complaints beyond automated replies. Looking back at the bills, the meter readings don't even correspond to actual - It was a new smart meter, and the previous bill had an opening reading of just 70 (but again, they were applying imperial conversions) on 8th Aug 2019.

As this is a gas meter, it isn't really relevant to Tomato as they were an electricity only supplier. But it does show how incompetent a supplier can be with regards data.