Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Newbie_John

I read that as 8600, which would make sense as they had some "students".

Majority of that turnover (60m+) comes from the 500 business they provide.

Shedman

Newbie_John said:

I read that as 8600, which would make sense as they had some "students".

Majority of that turnover (60m+) comes from the 500 business they provide.

Agreed it's 8,600 (ish) domestic customers using an average of just over 1400 KWh 

That's based on direct fuel cost of £1.3m at weighted average cost of £107.3 MWh which equates to 12,115 MWh or 12,115,000 KWh divided by 8,600 gives 1408 KWh.  Domestic revenue of £3.7m with 8,600 customers gives £430 per customer. Knock off say £140 for SC so £290 for usage divided by 1408 KWh gives about 20.6p / KWh which doesn't seem out of line.

Scrounger

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

SJMALBA

Scrounger said:

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

£80 arrived in my account this morning, too.

runsonair

SJMALBA said:

Scrounger said:

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

£80 arrived in my account this morning, too.

Nothing here, are you waiting to be switched or have you both been switched ?

Scrounger

runsonair said:

SJMALBA said:

Scrounger said:

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

£80 arrived in my account this morning, too.

Nothing here, are you waiting to be switched or have you both been switched ?

Switch never happened, still with Octopus (agile).


Scrounger

SJMALBA

runsonair said:

SJMALBA said:

Scrounger said:

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

£80 arrived in my account this morning, too.

Nothing here, are you waiting to be switched or have you both been switched ?

I don't know - TE and Octopus said that the switch did take place (supposed to have been early February), but DNO still said that I was with Octopus; TE finally changed their mind a couple of weeks ago, and said that I am with my previous suppler; Octopus still say they are not my supplier, and, most recently, that the switch did take place, but shouldn't have...

I emailed the Energy Ombudsman over a week ago (I couldn't follow the online process as I don't know who my supplier is, and I haven't had any bills); to date, there has been no response from them...

MWT

SJMALBA said:

runsonair said:

SJMALBA said:

Scrounger said:

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

£80 arrived in my account this morning, too.

Nothing here, are you waiting to be switched or have you both been switched ?

I don't know - TE and Octopus said that the switch did take place (supposed to have been early February), but DNO still said that I was with Octopus; TE finally changed their mind a couple of weeks ago, and said that I am with my previous suppler; Octopus still say they are not my supplier, and, most recently, that the switch did take place, but shouldn't have...

I emailed the Energy Ombudsman over a week ago (I couldn't follow the online process as I don't know who my supplier is, and I haven't had any bills); to date, there has been no response from them...

I would suggest asking your DNO who they consider to be your supplier?

You might be one of those who had their switch blocked by the DNO due to non-payment by Tomato, I'm nit sure there is an industry flow for that so Octopus may be correct in that they completed your switch away from them, but if the DNO blocked the switch to Tomato, Octopus may not be aware of that.

SJMALBA

MWT said:

SJMALBA said:

runsonair said:

SJMALBA said:

Scrounger said:

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

£80 arrived in my account this morning, too.

Nothing here, are you waiting to be switched or have you both been switched ?

I don't know - TE and Octopus said that the switch did take place (supposed to have been early February), but DNO still said that I was with Octopus; TE finally changed their mind a couple of weeks ago, and said that I am with my previous suppler; Octopus still say they are not my supplier, and, most recently, that the switch did take place, but shouldn't have...

I emailed the Energy Ombudsman over a week ago (I couldn't follow the online process as I don't know who my supplier is, and I haven't had any bills); to date, there has been no response from them...

I would suggest asking your DNO who they consider to be your supplier?

You might be one of those who had their switch blocked by the DNO due to non-payment by Tomato, I'm nit sure there is an industry flow for that so Octopus may be correct in that they completed your switch away from them, but if the DNO blocked the switch to Tomato, Octopus may not be aware of that.

I have, and the DNO say it's Octopus (having banned TE) - Octopus are aware of this, yet still say what I've outlined in my previous post; I'm in limbo, with the various parties supposedly working on it, but weeks after the DNO ban etc. came to light, still no resolution...

MWT

SJMALBA said:

MWT said:

SJMALBA said:

runsonair said:

SJMALBA said:

Scrounger said:

Scrounger said:

nikkijayne28 said:

I meant to update you guys with my complaint about my delayed switch - TE responded to me really promptly to say they’d pay my £80 into my bank account which is good news!

@nikkijayne28, your positive update has prompted me to raise a complaint with TE for a delayed switch last month (welcome email, contract received etc).  

http://www.ofgem.gov.uk/information-consumers/energy-advice-households/get-compensation-problems-switching-energy-suppliers

Good to know they are finally dishing out this free cash. 

Update:

Good news - £80 paid into my Santander Lite account today from Tomato.

Bit of a wait but worth it. 


Scrounger

£80 arrived in my account this morning, too.

Nothing here, are you waiting to be switched or have you both been switched ?

I don't know - TE and Octopus said that the switch did take place (supposed to have been early February), but DNO still said that I was with Octopus; TE finally changed their mind a couple of weeks ago, and said that I am with my previous suppler; Octopus still say they are not my supplier, and, most recently, that the switch did take place, but shouldn't have...

I emailed the Energy Ombudsman over a week ago (I couldn't follow the online process as I don't know who my supplier is, and I haven't had any bills); to date, there has been no response from them...

I would suggest asking your DNO who they consider to be your supplier?

You might be one of those who had their switch blocked by the DNO due to non-payment by Tomato, I'm nit sure there is an industry flow for that so Octopus may be correct in that they completed your switch away from them, but if the DNO blocked the switch to Tomato, Octopus may not be aware of that.

I have, and the DNO say it's Octopus (having banned TE) - Octopus are aware of this, yet still say what I've outlined in my previous post; I'm in limbo, with the various parties supposedly working on it, but weeks after the DNO ban etc. came to light, still no resolution...

I would focus your attention on Octopus, raise this as a complaint and restate that the DNO has confirmed that they are your supplier.

I'd suggest using a DM to their social media team rather than email.