Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

grandadgolfer

I’m on “Tomato Prime Fixed Tp October 2024-v1-tariff” and have no intention changing unless they go under

tlcgrantham

I’m on their Standard Lifestyle Tariff fixed till November 6th and certainly don’t  want to change having saved several hundred pounds so far and counting.

Newbie_John

Do you have smart meter? Does it send data correctly? Have you been billed and paid yet? 

Maybe they just bulk calling customers who they haven't received data from? 
Did you call them back to tell them you want to stay on what you are? 

grandadgolfer

Newbie_John said:

Do you have smart meter? Does it send data correctly? Have you been billed and paid yet? 

Maybe they just bulk calling customers who they haven't received data from? 
Did you call them back to tell them you want to stay on what you are? 

Don’t have smart meter…..can’t bothered to phone them,all bills correct and paid dd 

born_again

grandadgolfer said:

I had a phone call from them this morning apparently a customer service call to check everything was ok which I politely said I’m very busy and don’t have time right now, the number was legit then later in had this text which has the wrong year in date

Hi, we have been trying to contact you to discuss your existing tariff to ensure the accuracy of bills. This will require you taking action to either stay on your existing tariff or move to a new tariff prior to 15/12/2024.  Please contact us asap on 01256630596 to discuss your options.  Telephone lines are open Monday - Friday, 9am - 5:30pm.

That is crazy opening times....

runsonair

It's interesting that TE customer services are calling customers to make sure that 'Everything is OK' when they more as likely know everything is ok with those customers yet they don't even bother contacting in any shape or form those of us who failed to switch ??? I also read with interest the 5 star Trustpilot reviews that still happen daily saying so and so from TE customer support rang to make sure all is well. Obviously not ringing them to encourage a review, hmmmmm.

bristolleedsfan

runsonair said:

It's interesting that TE customer services are calling customers to make sure that 'Everything is OK' when they more as likely know everything is ok with those customers yet they don't even bother contacting in any shape or form those of us who failed to switch ??? I also read with interest the 5 star Trustpilot reviews that still happen daily saying so and so from TE customer support rang to make sure all is well. Obviously not ringing them to encourage a review, hmmmmm.

Most posting on TE  customer led Facebook group are happy as well, poll amongst themselves most said sticking with T.E

Switches that are in limbo C.E said in statement going to ask Ofgem if they could proceed irrespective of ban on new customers.

TE customer services have been calling customers for months.

Bendo

grandadgolfer said:

I had a phone call from them this morning apparently a customer service call to check everything was ok which I politely said I’m very busy and don’t have time right now, the number was legit then later in had this text which has the wrong year in date

Hi, we have been trying to contact you to discuss your existing tariff to ensure the accuracy of bills. This will require you taking action to either stay on your existing tariff or move to a new tariff prior to 15/12/2024.  Please contact us asap on 01256630596 to discuss your options.  Telephone lines are open Monday - Friday, 9am - 5:30pm.

I expect they are managing to somehow send the text message they were sending to those on Lifestyle whose meters they can't read to you,  by mistake.

SpanishBlue

born_again said:

grandadgolfer said:

I had a phone call from them this morning apparently a customer service call to check everything was ok which I politely said I’m very busy and don’t have time right now, the number was legit then later in had this text which has the wrong year in date

Hi, we have been trying to contact you to discuss your existing tariff to ensure the accuracy of bills. This will require you taking action to either stay on your existing tariff or move to a new tariff prior to 15/12/2024.  Please contact us asap on 01256630596 to discuss your options.  Telephone lines are open Monday - Friday, 9am - 5:30pm.

That is crazy opening times....

They are better than Octopus who are 9 to 5 Mon to Thurs and 9 to 4 on a Friday.

superkoopauk

MWT said:

Newbie_John said:

The Sun says they had 12k customers in late 2024.
I wonder if April bill will arrive at the end of April to make it before OFGEM deadline 

In 2023 they reported £64m turnover, that would suggest a lot more than 12,000 customers...

Their CSS statement suggests they had 86,000 domestic customers at the end of 2023.  0.0 TWh volume for those customers though seems a bit strange. Assuming normal rounding this would suggest an average of less than 580 kWh used a year per customer.

https://www.tomato.energy/assets/documents/Tomato%20Energy_CSS_2023.pdf