Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Shedman

Anybody else notice the new MyWatts app doesn't always show the same half-hour data as the web version (this is iPad version of app).  For example on 14 April the daily consumption per web and Bright is 5.328 kWh but on the app it's 5.9 kWh with 22.30 to 23.00 slot showing 0.21 kWh on web/Bright and 0.7 kWh on app?  Very odd.

MWT

knight123 said:

Is there really any good reason not to cancel my switch to TE after I get my money?

Quite a few reasons why you should cancel once you have the money as if they do fail you don't want to accidentally get caught in a transfer to the SoLR, and if they don't fail you can just start the switch again if you still want to move to them...

Newbie_John

All direct debits taken here as per usual .

tlcgrantham

Direct debits continue to be  taken on time and MyWatts working well and up to date as well as agreeing with my IHD and Bright app. Not tried the app for MyWatts yet. Could the difference reported by Shedman be the difference between BST and GMT?

Shedman

tlcgrantham said:

.....Not tried the app for MyWatts yet. Could the difference reported by Shedman be the difference between BST and GMT?

No I wondered that but as there was no similar spike in usage an hour either side of that slot and other half hour usages were the same in the same slots on both I ruled that out.  

nikkijayne28

JKS$( said:

My (second) March TE bill arrived on April 4, with d/d to be taken April 11. So far, that d/d has not left my bank account, although d/d remains active. Anyone else not had their April d/d claimed?

My first bill d/d was claimed on the date shown on that bill.

Yesterday I had my 'how's it all going?' phone call from TE - switched Jan 27. I couldn't pass security as I was on a crowded bus, so I never got to ask why it had n't been claimed.

Same here with the same date for dd. Contacted them and they said it will now be taken on the 24th. I’ve started my switch away because I can’t be bothered to put up with this. 

Ildhund

Shedman said:

Anybody else notice the new MyWatts app doesn't always show the same half-hour data as the web version (this is iPad version of app).  For example on 14 April the daily consumption per web and Bright is 5.328 kWh but on the app it's 5.9 kWh with 22.30 to 23.00 slot showing 0.21 kWh on web/Bright and 0.7 kWh on app?  Very odd.

There is only one source of the data, the half-hour usage buckets stored in the meter. Different applications use different sets of buckets for a day (e.g. starting from 00:00 GMT or BST) and label them differently, which is where the 'discrepancies' you noticed arise. I took a selection of figures retrieved by different applications from my own meter and laid them out for comparison. I aligned the table columns such that an individual bucket is always in the same row to highlight the differences in presentation:


These are the various results of a request like 'please send me the half-hourly usage data for 4 April'. The two of them that are displayed on a webpage (OVO Web and Bright Ionic) are arranged for dummies, i.e. using local time rather than meter time. The n3rgy CSV set is the most authentic, using the time stamp that the meter itself applies to the bucket when it's full. The Bright CSV set is the only one that includes a time-zone indicator ('Z' time is UTC). 

Of course, the totals of the day's 48 buckets will vary depending on what time the day starts. Some applications will display this total as the 'day's consumption', while the supplier may take the meter advance from one midnight (UTC) to the next. This shouldn't give rise to differences of more than ± 1.5 Wh.  

It's not likely that the MyWatts app is showing different data, but it's quite possible that there's a shift of 30 minutes or an hour one way or the other. Can you check this?

Shedman

Having just gone back into the App, following @Ildhund post above, I see the data for the 14th April now agrees between app and web i.e. the 22.30 to 23.00 slot no longer has the anomalous spike.  Totals for week, month and year also now match so clearly something has been corrected today so all good now.

grandadgolfer

I had a phone call from them this morning apparently a customer service call to check everything was ok which I politely said I’m very busy and don’t have time right now, the number was legit then later in had this text which has the wrong year in date

Hi, we have been trying to contact you to discuss your existing tariff to ensure the accuracy of bills. This will require you taking action to either stay on your existing tariff or move to a new tariff prior to 15/12/2024.  Please contact us asap on 01256630596 to discuss your options.  Telephone lines are open Monday - Friday, 9am - 5:30pm.

tlcgrantham

grandadgolfer said:

I had a phone call from them this morning apparently a customer service call to check everything was ok which I politely said I’m very busy and don’t have time right now, the number was legit then later in had this text which has the wrong year in date

Hi, we have been trying to contact you to discuss your existing tariff to ensure the accuracy of bills. This will require you taking action to either stay on your existing tariff or move to a new tariff prior to 15/12/2024.  Please contact us asap on 01256630596 to discuss your options.  Telephone lines are open Monday - Friday, 9am - 5:30pm.

grandadgolfer said:

I had a phone call from them this morning apparently a customer service call to check everything was ok which I politely said I’m very busy and don’t have time right now, the number was legit then later in had this text which has the wrong year in date

Hi, we have been trying to contact you to discuss your existing tariff to ensure the accuracy of bills. This will require you taking action to either stay on your existing tariff or move to a new tariff prior to 15/12/2024.  Please contact us asap on 01256630596 to discuss your options.  Telephone lines are open Monday - Friday, 9am - 5:30pm.

Very interesting please keep us posted as to what “action to stay on your existing tariff” is required.