Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

tlcgrantham

The key is knowing which is being used GMT or BST. It’s no problem to adjust use to whichever is chosen. When they had the previous problems with the half hour error last year they backdated the correction which meant if you adjusted your use to allow for the error you then got penalised.

knight123

Phoned customer service  again about my switch not having happened yet even though it was scheduled for the end of February just on the off chance they told me something new.

And they kind of did... 

"The switch should happen in the second week of April but of course if it doesn't you'll be eligible for our compensation".

Couldn't be bothered to point out I should already have £80, but I am concerned that there are potentially hundreds of people in a similar situation who don't know their rights and TE are being deliberately misleading to people about what they're entitled to.

busybee100

Anybody check their prices for yesterday on mywatts? I used 0.74kWh at 0500 at a cost of 16p. My original cheap rate was or 1am-6am so I was checking if the times had switched to BST and noticed full price has been charged.

masonic

busybee100 said:

Anybody check their prices for yesterday on mywatts? I used 0.74kWh at 0500 at a cost of 16p. My original cheap rate was or 1am-6am so I was checking if the times had switched to BST and noticed full price has been charged.

My timings are all GMT on the graph, but as you say, the cost figure seems to marry up with BST, so I have been charged 3p for 0.123 kWh at 0500 GMT/0600 BST, but 5p for 1.122 kWh at 0430 GMT/0530 BST. Those figures are for today - I have too many gaps in yesterday's data to be able to compare prices at the relevant times.

busybee100

masonic said:

busybee100 said:

Anybody check their prices for yesterday on mywatts? I used 0.74kWh at 0500 at a cost of 16p. My original cheap rate was or 1am-6am so I was checking if the times had switched to BST and noticed full price has been charged.

My timings are all GMT on the graph, but as you say, the cost figure seems to marry up with BST, so I have been charged 3p for 0.123 kWh at 0500 GMT/0600 BST, but 5p for 1.122 kWh at 0430 GMT/0530 BST. Those figures are for today - I have too many gaps in yesterday's data to be able to compare prices at the relevant times.

Yes mine are listed at GMT on the download so I think I will stick to those times, bearing in mind my safest time is between 2-4am, just in case they switch.

On my tariff 0.74 @ 0500 GMT or BST should be 5p kWh but has been allocated 16p so is completely wrong.

And mywatts says I've only used 0.03kWh today 🤔 hopefully it will sort itself out in the next couple of days.

masonic

busybee100 said:

masonic said:

busybee100 said:

Anybody check their prices for yesterday on mywatts? I used 0.74kWh at 0500 at a cost of 16p. My original cheap rate was or 1am-6am so I was checking if the times had switched to BST and noticed full price has been charged.

My timings are all GMT on the graph, but as you say, the cost figure seems to marry up with BST, so I have been charged 3p for 0.123 kWh at 0500 GMT/0600 BST, but 5p for 1.122 kWh at 0430 GMT/0530 BST. Those figures are for today - I have too many gaps in yesterday's data to be able to compare prices at the relevant times.

Yes mine are listed at GMT on the download so I think I will stick to those times, bearing in mind my safest time is between 2-4am, just in case they switch.

On my tariff 0.74 @ 0500 GMT or BST should be 5p kWh but has been allocated 16p so is completely wrong.

And mywatts says I've only used 0.03kWh today 🤔 hopefully it will sort itself out in the next couple of days.

0500 GMT is 0600 BST, so it is correctly charged at 23p while we are on daylight savings. As discussed upthread, others have had confirmation that the pricing is with respect to local clock time, so it would be unwise to stick to the GMT times now that the clocks have changed. The cheapest rate will end at 6am local time (5am GMT). Energy you use at 6am will be shown as 5am in MyWatts, but priced at the 6am rate. They will need to bring MyWatts onto summer time at some point because this will cause endless confusion.

busybee100

This is my original tariff. I was working on 0200-0700 as my cheap rate on BST. Have I got that wrong?

busybee100

These are yesterday's figures.

My 14p GMT times are 0930-1130 and 2030-2230

Looking at the figures I read it as 14p at 0930 but 22p at 1030 and 2030 is 14p but 2130 is 22p.

masonic

busybee100 said:

This is my original tariff. I was working on 0200-0700 as my cheap rate on BST. Have I got that wrong?

Your cheap rate on BST is 01:00-06:00. This translates to 00:00-05:00 GMT. The chart above shows pricing for local UK time, not GMT all year round.

Regarding your figures from yesterday, you had high consumption just after the cheap period ended, and again for the second hour of your morning middle rate, which extended into the next peak period by at least half an hour (next slot is missing).

In other words, it looks like your timings are an hour later than they should be due to the clocks going forward. If you are controlling things via timer switch, then you'd need to set that clock forward by an hour (and back by an hour when BST ends).

busybee100

masonic said:

busybee100 said:

This is my original tariff. I was working on 0200-0700 as my cheap rate on BST. Have I got that wrong?

Your cheap rate on BST is 01:00-06:00. This translates to 00:00-05:00 GMT. The chart above shows pricing for local UK time, not GMT all year round.

Regarding your figures from yesterday, you had high consumption just after the cheap period ended, and again for the second hour of your morning middle rate, which extended into the next peak period by at least half an hour (next slot is missing).

In other words, it looks like your timings are an hour later than they should be due to the clocks going forward. If you are controlling things via timer switch, then you'd need to set that clock forward by an hour (and back by an hour when BST ends).

The chart above was provided for me when I signed up in February so I presumed it was GMT. I did hear others had 0000-0500 but again presumed it was a regional variation. 

I'll go check the prices for 0500-0600 before the clocks changed.

Thank you for taking the time to reply masonic. I'm not arguing with you but would like to understand where I'm going wrong.