Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

masonic

chuckie851 said:

calleyw said:

Thought it was just me.  last full day 21st and I joined on the 15th Feb and still no bill either!!!

My last full day was the 21st too, and they haven't managed any back fill.  My Watts was updating at 6am for the first weeks.  That's changed to some time in the evening since the 22nd.  I can't tell the exact time because of missing data.

It seems like they have changed the way they are pulling data. For me 22nd is complete, after that I have gaps galore. Some of these are being filled in a few days later, but not all of them. It is as if they are requesting specific half hours, but leaving others. It will be interesting to see how this affects billing in a few days time. Last month a had a few gaps on the last day and these just went uncharged and were never filled.

niktheguru

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

masonic

niktheguru said:

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

As discussed a couple of pages back, one reason for switches not completing is that at least one distributor has banned them from taking on new customers in their network due to non-payment of fees.

tlcgrantham

niktheguru said:

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

Thanks for keeping us updated. It’s obvious they’re still not onto top of failed switches yet. You should eventually get £80 for your trouble plus a good tariff. 🤗

TroubledTarts

tlcgrantham said:

niktheguru said:

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

Thanks for keeping us updated. It’s obvious they’re still not onto top of failed switches yet. You should eventually get £80 for your trouble plus a good tariff. 🤗

As exciting as that is..... those combined £80 could ruin the Tomato crop forever.

If you look at how little profit companies make per customer it could be quite detrimental to their business.

HillStreetBlues

TroubledTarts said:

those combined £80 could ruin the Tomato crop forever.

Certainly has the capability to blight Tomato's progress. 

niktheguru

masonic said:

niktheguru said:

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

As discussed a couple of pages back, one reason for switches not completing is that at least one distributor has banned them from taking on new customers in their network due to non-payment of fees.

Yes i saw that. Doesn't impress that their customer services are pretty useless. If they only said they will inform us it would be different. Its a case of ring back later to see if we can be bothered to tell you anything.

masonic

TroubledTarts said:

tlcgrantham said:

niktheguru said:

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

Thanks for keeping us updated. It’s obvious they’re still not onto top of failed switches yet. You should eventually get £80 for your trouble plus a good tariff. 🤗

As exciting as that is..... those combined £80 could ruin the Tomato crop forever.

If you look at how little profit companies make per customer it could be quite detrimental to their business.

These combined £80 will be annoying for the shareholders, as they are unnecessary expenditure of their capital, but even if the £80 is paid out to a couple of thousand customers (£160k), the cost will pale into insignificance compared to the cost of growing an energy company into a profitable entity. As a case in point, Octopus Energy required £253m in investor capital to cover its losses between 2014-2022.

Newbie_John

masonic said:

TroubledTarts said:

tlcgrantham said:

niktheguru said:

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

Thanks for keeping us updated. It’s obvious they’re still not onto top of failed switches yet. You should eventually get £80 for your trouble plus a good tariff. 🤗

As exciting as that is..... those combined £80 could ruin the Tomato crop forever.

If you look at how little profit companies make per customer it could be quite detrimental to their business.

These combined £80 will be annoying for the shareholders, as they are unnecessary expenditure of their capital, but even if the £80 is paid out to a couple of thousand customers (£160k), the cost will pale into insignificance compared to the cost of growing an energy company into a profitable entity. As a case in point, Octopus Energy required £253m in investor capital to cover its losses between 2014-2022.

I have exactly the same situation, 22nd is fine now but all the days after have random gaps, less and less with time. It was similar a month ago then eventually they were all ready for the 1st of March bill.

And regarding the £80, not sure how they pay it - I got £30 from Octopus for missing October bill (which yesterday finally arrived and they billed me 0 kWh for the last day btw) which was given to me in December.. and stayed in account for 4 months, which could be offset from monthly income - so it wasn't £30 to many customers all at once but £7.50 less income each month.. not sure what Tomato does, but nothing stops them from putting imaginary number into system for several months.

masonic

Newbie_John said:

masonic said:

TroubledTarts said:

tlcgrantham said:

niktheguru said:

I'm still waiting a month and a half later to get switched. Customer services have no idea and just say the "technical team" are dealing with it and we just have to wait. I suspect the technical team consists of one guy at a computer.

Thanks for keeping us updated. It’s obvious they’re still not onto top of failed switches yet. You should eventually get £80 for your trouble plus a good tariff. 🤗

As exciting as that is..... those combined £80 could ruin the Tomato crop forever.

If you look at how little profit companies make per customer it could be quite detrimental to their business.

These combined £80 will be annoying for the shareholders, as they are unnecessary expenditure of their capital, but even if the £80 is paid out to a couple of thousand customers (£160k), the cost will pale into insignificance compared to the cost of growing an energy company into a profitable entity. As a case in point, Octopus Energy required £253m in investor capital to cover its losses between 2014-2022.

I have exactly the same situation, 22nd is fine now but all the days after have random gaps, less and less with time. It was similar a month ago then eventually they were all ready for the 1st of March bill.

And regarding the £80, not sure how they pay it - I got £30 from Octopus for missing October bill (which yesterday finally arrived and they billed me 0 kWh for the last day btw) which was given to me in December.. and stayed in account for 4 months, which could be offset from monthly income - so it wasn't £30 to many customers all at once but £7.50 less income each month.. not sure what Tomato does, but nothing stops them from putting imaginary number into system for several months.

I don't know what they are doing in practice either. Ofgem guidance is that it can either be paid to the customer's bank account or credited to their energy account. However, if the switch was not successful, would there be an energy account? The legislation has a provision for the customer to request that it is paid to their bank account, and also states that the energy provider cannot unreasonably refuse to do so.