Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

WibbleBaaaaaa

youravinalarrrf said:

Hate to state the obvious but the sooner this shower and it's totally incompetent management are removed from the market the better it will be for everyone.

The world really has turned upside down when people want the cheapest supplier across the whole of the UK to go under, meaning customers lose and jobs lost..............what a world we live in.

Newbie_John

WibbleBaaaaaa said:

youravinalarrrf said:

Hate to state the obvious but the sooner this shower and it's totally incompetent management are removed from the market the better it will be for everyone.

The world really has turned upside down when people want the cheapest supplier across the whole of the UK to go under, meaning customers lose and jobs lost..............what a world we live in.

Yeah, I don't get that it's like Waitrose customers complaining there is Aldi, O2 customers complaining there's Lebara.. oh wait they don't, they either use their shop and don't care or switch and enjoy cheaper prices.. but with electricity provider people just keep complaining, since I joined in October it's the same - and that's not the TE customers, competition.

One thing for sure is we need stronger competition - and that's slowly appearing:
EON Next drive - 6.7p between 0-7 and 27p for the rest of the day etc.

Newbie_John

And yeah, energy supplier just went down.. it's... Rebel Energy 😅

colin79666

WBCPB said:

Today 1st April i have Tomato data right up to 15.00 hours but loads of gaps from 22nd March onwards and Bright stopped reporting at 22.00 hours yesterday. Anyone else experiencing the same?

Bright stopped reporting at 0100 on Monday for me. My Watts still nothing at all, I switched in January. 

QrizB

WibbleBaaaaaa said:

youravinalarrrf said:

Hate to state the obvious but the sooner this shower and it's totally incompetent management are removed from the market the better it will be for everyone.

The world really has turned upside down when people want the cheapest supplier across the whole of the UK to go under, meaning customers lose and jobs lost..............what a world we live in.

I guess there's a perception that Tomato are only cheap because they're running up losses. Losses that will eventually have to be paid by everyone else, one way or another.
We've seen it with a bunch of the energy cos that went bust back in 2022 (directors became millionaires, customers were bailed out by Ofgem via higher standing charges) and we don't want to do that again.

Newbie_John said:

it's like Waitrose customers complaining there is Aldi ...

It's more like Waitrose and Aldi customers complaining about the guy selling shoplifted goods from the boot of his car.

Newbie_John said:

One thing for sure is we need stronger competition - and that's slowly appearing:
EON Next drive - 6.7p between 0-7 and 27p for the rest of the day etc.

That tariff has been around for two years. @Reed_Richards joined it in September 2023.

calleyw

WBCPB said:

Today 1st April i have Tomato data right up to 15.00 hours but loads of gaps from 22nd March onwards and Bright stopped reporting at 22.00 hours yesterday. Anyone else experiencing the same?

Well mine is up to date for the 30th of March now.  But yesterday is spotty.  And what I have for today up todate until 6pm is upto date and 10.08pm.

Newbie_John

QrizB said:

WibbleBaaaaaa said:

youravinalarrrf said:

Hate to state the obvious but the sooner this shower and it's totally incompetent management are removed from the market the better it will be for everyone.

The world really has turned upside down when people want the cheapest supplier across the whole of the UK to go under, meaning customers lose and jobs lost..............what a world we live in.

I guess there's a perception that Tomato are only cheap because they're running up losses. Losses that will eventually have to be paid by everyone else, one way or another.
We've seen it with a bunch of the energy cos that went bust back in 2022 (directors became millionaires, customers were bailed out by Ofgem via higher standing charges) and we don't want to do that again.

Newbie_John said:

it's like Waitrose customers complaining there is Aldi ...

It's more like Waitrose and Aldi customers complaining about the guy selling shoplifted goods from the boot of his car.

Newbie_John said:

One thing for sure is we need stronger competition - and that's slowly appearing:
EON Next drive - 6.7p between 0-7 and 27p for the rest of the day etc.

That tariff has been around for two years. @Reed_Richards joined it in September 2023.

How many years has it taken Octopus to bring first profit?
- started in 2016
- first profit April 2023!

7 years of burning money, but you complain about TE after couple of months?

Spoonie_Turtle

Newbie_John said:

QrizB said:

WibbleBaaaaaa said:

youravinalarrrf said:

Hate to state the obvious but the sooner this shower and it's totally incompetent management are removed from the market the better it will be for everyone.

The world really has turned upside down when people want the cheapest supplier across the whole of the UK to go under, meaning customers lose and jobs lost..............what a world we live in.

I guess there's a perception that Tomato are only cheap because they're running up losses. Losses that will eventually have to be paid by everyone else, one way or another.
We've seen it with a bunch of the energy cos that went bust back in 2022 (directors became millionaires, customers were bailed out by Ofgem via higher standing charges) and we don't want to do that again.

Newbie_John said:

it's like Waitrose customers complaining there is Aldi ...

It's more like Waitrose and Aldi customers complaining about the guy selling shoplifted goods from the boot of his car.

Newbie_John said:

One thing for sure is we need stronger competition - and that's slowly appearing:
EON Next drive - 6.7p between 0-7 and 27p for the rest of the day etc.

That tariff has been around for two years. @Reed_Richards joined it in September 2023.

How many years has it taken Octopus to bring first profit?
- started in 2016
- first profit April 2023!

7 years of burning money, but you complain about TE after couple of months?

One big difference is Octopus billed everyone.  To my knowledge - always happy to be corrected - they took a month's DD upfront for everyone, and billed people for the energy they used.  They were making a loss but they still had a flow of customers' money coming in.  (I don't know the ins and outs about how much energy they sold at a loss and how much of the overall loss was just due to income not covering operating expenses.)

TE aren't getting customer payment for a fair proportion of the energy they're supplying, and they don't even have usage information to keep track of what's been used to be able to bill for it.

[FWIW I do want them to succeed, partly because more competition is good, mostly because I don't want customers and staff to be having to deal with the consequences of it all imploding, and partly because I don't want the population to have to pay more for yet another supplier going bust.  But I can certainly understand the scepticism and predictions that TE might not survive.]

Bendo

QrizB said:

Bendo said:

Probably go bump just before a people hit 12 months of no bills and then all the fun starts with people expecting not to pay anything because of Martins whishy washy back billing articles where he doesn't point out things like that only applies to energy suppliers, not administrators.

Going to be a whole mess at some stage for those who have never been billed on Lifestyle.  Why they ever took on customers onto a  TOU tariff before ensuring they could access their meters is sheer incompetence and stupidity.

I'm sure the CEO will be along shortly to assure us this is all fake news, that everything is going great and there are no American soldiers in Baghdad.

https://en.wikipedia.org/wiki/Muhammad_Saeed_al-Sahhaf

Here is the spin...

Bella Parsons That is the most malicious thing I have ever seen a competitor do. Basically one competitor(name in the picture) who we briefly used as a Meter Operator back in 2023 found out they had not billed us because the contract was cancelled and it was only a handful of meters... but having taken so many of their customers they felt the best way to deal with this was to file a Winding up petition straightaway without even contacting us about the debt... You can imagine how supremely !!!!!! we were to find out what they have done... but its ok. Its just bullying but we will be fine. our legal team are on it. A number of suppliers just don't like us...

Chrysalis

Ref: the winding up petition, here is quote from CEO on facebook.

That is the most malicious thing I have ever seen a competitor do. Basically one competitor(name in the picture) who we briefly used as a Meter Operator back in 2023 found out they had not billed us because the contract was cancelled and it was only a handful of meters... but having taken so many of their customers they felt the best way to deal with this was to file a Winding up petition straightaway without even contacting us about the debt... You can imagine how supremely !!!!!! we were to find out what they have done... but its ok. Its just bullying but we will be fine. our legal team are on it. A number of suppliers just don't like us...