Virgin Money 10.38% regular monthly saver

wiseonesomeofthetime

Rang up as no activity since forms submitted last Saturday. Was informed no forms showing on system. CS closing all my surplus savings accounts for me. Call was no more than a few minutes.

Just need to wait now.

jameseonline

What kinda bothers me is Virgin Money sent an email about the options available, so the linked saver &/or the current account paying more interest than the new Everyday Saver, so that in mind surely they would have expected a lot of people wanting to close it?, so that and no clear/easy way to close and get money out makes no sense to me.

schiff

Has anyone who has been paid the final interest to a nominated account had the sender named as 
'Yb Customer Servic' ?

mebu60

schiff said:

Has anyone who has been paid the final interest to a nominated account had the sender named as 
'Yb Customer Servic' ?

Given that Clydesdale & Yorkshire Bank bought VM in 2018 then rebranded themselves to Virgin Money I expect it's just a hangover from those times. 

wmb194

schiff said:

Has anyone who has been paid the final interest to a nominated account had the sender named as 
'Yb Customer Servic' ?

Mine reads, "CB Customer Servic". My VM accounts all have Clydesdale as was sort codes so I'm guessing yours/some of yours are Yorkshire Bank sort codes.

schiff

Yb Customer Servic
TY everybody, I'm satisfied now.

ircE

I called on Monday to have my account closed and interest accredited to my VM current account, which was done by Wednesday morning.

I received a feedback form via email today asking me about my experience calling them. I responded positively about the call itself but in the comments I stressed that I really shouldn't have had to call for something as simple as closing a savings account. Perhaps if enough of us do this they'll change it for future accounts, if they aren't planning to do so anyway.

subjecttocontract

ircE said:

I called on Monday to have my account closed and interest accredited to my VM current account, which was done by Wednesday morning.

I received a feedback form via email today asking me about my experience calling them. I responded positively about the call itself but in the comments I stressed that I really shouldn't have had to call for something as simple as closing a savings account. Perhaps if enough of this do this they'll change it for future accounts, if they aren't planning to do so anyway.

Lets not pussyfoot around the issue here.......don't you think that they've been in the business long enough to know the score already ? Give them an inch and they'll take a mile, and that's exactly what they are doing here. It's ridiculous, awful, annoying, time consuming and they should know better AND if I didn't know better id say they have designed this process to create maximum annoyance among their customers on purpose. Surely no bank the size of Virgin could have done this by accident ? But I still have 4 accounts with Virgin and believe they can do better.......eventually.

masonic

subjecttocontract said:

ircE said:

I called on Monday to have my account closed and interest accredited to my VM current account, which was done by Wednesday morning.

I received a feedback form via email today asking me about my experience calling them. I responded positively about the call itself but in the comments I stressed that I really shouldn't have had to call for something as simple as closing a savings account. Perhaps if enough of this do this they'll change it for future accounts, if they aren't planning to do so anyway.

Lets not pussyfoot around the issue here.......don't you think that they've been in the business long enough to know the score already ? Give them an inch and they'll take a mile, and that's exactly what they are doing here. It's ridiculous, awful, annoying, time consuming and they should know better AND if I didn't know better id say they have designed this process to create maximum annoyance among their customers on purpose. Surely no bank the size of Virgin could have done this by accident ? But I still have 4 accounts with Virgin and believe they can do better.......eventually.

But how does that benefit them? I'm not attributing it to malice when it can be adequately explained by incompetence. Even aligning the quarterly interest with the account year would have prevented them being swamped with closure requests.

bioboybill

I withdrew my balance and filled in the form for closure last Friday (a week ago), and they just converted it to an Everyday Saver the next day. That account is still sitting there with a zero balance and I've received none of the final interest owed.