Virgin Money 10.38% regular monthly saver

Bobblehat

mebu60 said:

Bobblehat said:

You could have reminded them of their "bosses" infamous "Stiff Competition" stunt for the launch of Virgin Atlantic 

Ex-boss. Sold in 2018 for £1.7bn to CYBG who then rebranded themselves as Virgin Money. And now in the process of being acquired by Nationwide. 

Yes, I know. I used to work for the rascals way before they had planes and trains to play with! That's why I put "bosses" in quotes!

badger09

ColdIron said:

badger09 said:

ColdIron said:

I did it online Friday, no confirmation email. Chased it yesterday and no sign of request so CSR did it again. 3 - 5 days. No real rush I guess for 20 squid but with a year to plan for it, it feels like an unforced error

Me too. Also no confirmation email but I haven’t seen any mention of anyone having received confirmation. 

Did anyone who used the online form to request closure, receive any acknowledgement other than the onscreen message?

BIB is a bit concerning. 

I do have a screenshot of VM message Friday 16.46 acknowledging closure request & saying account would be closed within next 2 working days if all info matches. 

like @ Coldiron, no real rush for the money but I’m trying to reduce the number of accounts. 

The only one I've seen is this one but I get the impression that not many people got one

https://forums.moneysavingexpert.com/discussion/comment/81578683/#Comment_81578683

That’s the onscreen message which appeared after submitting the closure request form. 

Recent posts suggest that those who requested closure early on 1 Aug have been sorted. Hopefully they’re being dealt with in order. It was your comment that CS could find no record of your closure request that concerns me. 

dealyboy

badger09 said:

ColdIron said:

badger09 said:

ColdIron said:

I did it online Friday, no confirmation email. Chased it yesterday and no sign of request so CSR did it again. 3 - 5 days. No real rush I guess for 20 squid but with a year to plan for it, it feels like an unforced error

Me too. Also no confirmation email but I haven’t seen any mention of anyone having received confirmation. 

Did anyone who used the online form to request closure, receive any acknowledgement other than the onscreen message?

BIB is a bit concerning. 

I do have a screenshot of VM message Friday 16.46 acknowledging closure request & saying account would be closed within next 2 working days if all info matches. 

like @ Coldiron, no real rush for the money but I’m trying to reduce the number of accounts. 

The only one I've seen is this one but I get the impression that not many people got one

https://forums.moneysavingexpert.com/discussion/comment/81578683/#Comment_81578683

That’s the onscreen message which appeared after submitting the closure request form. 

Recent posts suggest that those who requested closure early on 1 Aug have been sorted. Hopefully they’re being dealt with in order. It was your comment that CS could find no record of your closure request that concerns me. 

When I phoned yesterday for status, the advisor contacted the Back Office team and advised that the closure form was not appropriate for this type of account. I pressed her to clarify for the benefit of all those waiting, but couldn't/wouldn't, but did raise a closure request to be actioned 3-5 days from the following day (today Thursday). I phoned again, this time I was advised that the online form was indeed acceptable and was one of the three methods ... phone, branch, online form.

btw ... I did express we were understanding.

wmb194

badger09 said:

ColdIron said:

badger09 said:

ColdIron said:

I did it online Friday, no confirmation email. Chased it yesterday and no sign of request so CSR did it again. 3 - 5 days. No real rush I guess for 20 squid but with a year to plan for it, it feels like an unforced error

Me too. Also no confirmation email but I haven’t seen any mention of anyone having received confirmation. 

Did anyone who used the online form to request closure, receive any acknowledgement other than the onscreen message?

BIB is a bit concerning. 

I do have a screenshot of VM message Friday 16.46 acknowledging closure request & saying account would be closed within next 2 working days if all info matches. 

like @ Coldiron, no real rush for the money but I’m trying to reduce the number of accounts. 

The only one I've seen is this one but I get the impression that not many people got one

https://forums.moneysavingexpert.com/discussion/comment/81578683/#Comment_81578683

That’s the onscreen message which appeared after submitting the closure request form. 

Recent posts suggest that those who requested closure early on 1 Aug have been sorted. Hopefully they’re being dealt with in order. It was your comment that CS could find no record of your closure request that concerns me. 

I submitted the closure form at about 7am on 01/08 and I'm still waiting.

Digital_Payback

Virgin Everyday Saver Closure

As I wrote in an earlier post, I filled out the form via the VM website on Friday 1st August to close the old regular saver that morphed into a Virgin Everyday Saver with zero balance, and I requested remaining interest to be transferred to my current account. 

The account is still open, 7th August, so I called customer service, gave the details as requested and was told it would be actioned in 3 or 4 days. 

Looking forward to Tuesday next!!!

clairec666

Another minor gripe about Virgin - had an email from them saying that my new statement is ready to view. No indication as to which account this is for. I have a current account, regular saver and ISA with them, two different sort codes and two different sets of login details. So I have to log in to both accounts to find out which account they are referring too.

Mind you, probably would have taken less time than it did to type this message

Rant over

SJMALBA

Made the closure request online 1.8.25, but account still open and no final interest - phoned today, the CSA made no mention of what had happened to my online request, but went through a manual closure, so another 3-5 working days! Not very impressive.

As I have a security token, at least there wasn't any problem withdrawing the full balance after maturity, so there's that, I guess... 

Rawrzy

Also used that form at the weekend to close the everday saver account and have heard nothing. What a silly system. 

Nasqueron

SJMALBA said:

Made the closure request online 1.8.25, but account still open and no final interest - phoned today, the CSA made no mention of what had happened to my online request, but went through a manual closure, so another 3-5 working days! Not very impressive.

As I have a security token, at least there wasn't any problem withdrawing the full balance after maturity, so there's that, I guess... 

I rang today, funnily enough, CSA said the form online doesn't work for savers so did it on the phone with me, very easy if you know your banking PIN and said maybe tomorrow if not Monday as the account closure team don't work at the weekend!

badger09

Warning: rant ahead

The T&Cs for the Everyday Saver say ‘Just let us know if you want to close your Everyday Saver account’ no mention of any specific communication method. 

Various posters have managed to close the account by using the online Closure Request form, while some have been told this can’t be used for savings accounts. 

I started online chat earlier today & after a few exchanges was put through to a human. Human said they couldn’t see my Closure Request form, sent 1 August, in online chat, which is fair enough. No suggestion that that firm was not appropriate.  Also said closure can take up to 5 working days, rather than the 2 mentioned in onscreen message. They offered to message Account Closure team who will apparently contact me if there is any problem. Was that ok? As I was typing my reply, OLB logged me out ‘For Security Reasons’ and the whole chat was lost!

I’m often one who defends VM as for the most part, I’ve had decent service and competitive interest. However, this closure process is unacceptable.