Virgin Money 10.38% regular monthly saver

Eco_Miser

SJMALBA said:

poshrule_uk said:

I just called them to sort this out. Not ideal but the lady was very nice and helpful.

Just a shame they make it so difficult 

As well as creating completely unnecessary work for themselves that could have been easily avoided if they had a proper maturity process in place.

Or even a proper automated account closure procedure - a 'Close This' button on each account.

masonic

Eco_Miser said:

SJMALBA said:

poshrule_uk said:

I just called them to sort this out. Not ideal but the lady was very nice and helpful.

Just a shame they make it so difficult 

As well as creating completely unnecessary work for themselves that could have been easily avoided if they had a proper maturity process in place.

Or even a proper automated account closure procedure - a 'Close This' button on each account.

As long as it's not like the button I've seen in some apps that just pops up a window saying please call us to close this account 

allegro120

wmb194 said:

badger09 said:

ColdIron said:

badger09 said:

ColdIron said:

I did it online Friday, no confirmation email. Chased it yesterday and no sign of request so CSR did it again. 3 - 5 days. No real rush I guess for 20 squid but with a year to plan for it, it feels like an unforced error

Me too. Also no confirmation email but I haven’t seen any mention of anyone having received confirmation. 

Did anyone who used the online form to request closure, receive any acknowledgement other than the onscreen message?

BIB is a bit concerning. 

I do have a screenshot of VM message Friday 16.46 acknowledging closure request & saying account would be closed within next 2 working days if all info matches. 

like @ Coldiron, no real rush for the money but I’m trying to reduce the number of accounts. 

The only one I've seen is this one but I get the impression that not many people got one

https://forums.moneysavingexpert.com/discussion/comment/81578683/#Comment_81578683

That’s the onscreen message which appeared after submitting the closure request form. 

Recent posts suggest that those who requested closure early on 1 Aug have been sorted. Hopefully they’re being dealt with in order. It was your comment that CS could find no record of your closure request that concerns me. 

I submitted the closure form at about 7am on 01/08 and I'm still waiting.

Same here. I’ve submitted 3, 2 of mine and 1 of my OH, on 1st Aug early morning. None of them have been closed yet. Not a big deal because 10.38% mitigates a minor loss of compounded interest, but it’s a bit annoying that I need to check the accounts every day. 

Digital_Payback

Digital_Payback said:

Virgin Everyday Saver Closure

As I wrote in an earlier post, I filled out the form via the VM website on Friday 1st August to close the old regular saver that morphed into a Virgin Everyday Saver with zero balance, and I requested remaining interest to be transferred to my current account. 

The account is still open, 7th August, so I called customer service, gave the details as requested and was told it would be actioned in 3 or 4 days. 

Looking forward to Tuesday next!!!

I’m not sure whether my completion of the online closure form on the 1st August, or my call to customer service yesterday, 7th, worked but my Virgin Regular Saver (V. Everyday Saver) is closed this morning (8th) and interest paid as requested to my current account.
 

Nasqueron

They did mine this morning, kudos to the team, just need to remember to use the phone next time!

£26.66 with a smidge of trailing interest I guess, £3188.66 total back from the saver (I opened it on 3rd July)

dali21

allegro120 said:

wmb194 said:

badger09 said:

ColdIron said:

badger09 said:

ColdIron said:

I did it online Friday, no confirmation email. Chased it yesterday and no sign of request so CSR did it again. 3 - 5 days. No real rush I guess for 20 squid but with a year to plan for it, it feels like an unforced error

Me too. Also no confirmation email but I haven’t seen any mention of anyone having received confirmation. 

Did anyone who used the online form to request closure, receive any acknowledgement other than the onscreen message?

BIB is a bit concerning. 

I do have a screenshot of VM message Friday 16.46 acknowledging closure request & saying account would be closed within next 2 working days if all info matches. 

like @ Coldiron, no real rush for the money but I’m trying to reduce the number of accounts. 

The only one I've seen is this one but I get the impression that not many people got one

https://forums.moneysavingexpert.com/discussion/comment/81578683/#Comment_81578683

That’s the onscreen message which appeared after submitting the closure request form. 

Recent posts suggest that those who requested closure early on 1 Aug have been sorted. Hopefully they’re being dealt with in order. It was your comment that CS could find no record of your closure request that concerns me. 

I submitted the closure form at about 7am on 01/08 and I'm still waiting.

Same here. I’ve submitted 3, 2 of mine and 1 of my OH, on 1st Aug early morning. None of them have been closed yet. Not a big deal because 10.38% mitigates a minor loss of compounded interest, but it’s a bit annoying that I need to check the accounts every day. 

Same here.  I submitted mine at 9.40am 1 August and still no sign of closure.  Grrr!!

Scrounger

Trials and tribulations.

Earlier in the week I was advised by Gary on Virgin live chat that the everyday saver could ONLY be closed by visiting a branch (nearest is about 40 miles away) or by written request.  Later, on the phone, Uzma advised that I could complete the closure form on the app:

My Profile (top right), Account profile & settings, Close an account: 'Close your current account'

I have just been informed by the complaints team that neither of these methods is correct and it should closed by telephone using a 4-digit PIN.

Anyway, I've now bagged an extra £75 for their lousy and inconsistent advice and my everyday saver is (hopefully) now getting closed down with some residual interest!

My advice - raise a complaint if you want some extra free cash.  


Scrounger

ctdctd

My £26.66 has turned up this morning. Online form closure requested 1st August, no other contact needed.

schiff

Savings account disappeared from the app! Nothing yet in the destination account (Santander). Just when I was almost resigned to waiting till September. Still waiting for the email saying I can open the RS.

ThePirates

Just got my interest paid and account closed. 

All from the online close account route, no phone calls, I guess they just have too many to process.