Virgin Money 10.38% regular monthly saver

Bobblehat

CricketLady said:

Virgin sent me a survey today, asking about my recent experience on their online services.  I gave my feedback about how I filled the online form in to close my account on Friday, it is now Wednesday and the account is still showing etc. etc., and also pointed out that my Progressive Building Society regular saver account matured this morning, I requested closure of the account at 8.06am and received the funds in my linked account just over three hours later.

Being a nice person I did tell them that I was grateful for the 10% though, but with the feedback (when asked what they could do better in future) that maybe they could give Progressive Building Society a quick ring to share notes.

You could have reminded them of their "bosses" infamous "Stiff Competition" stunt for the launch of Virgin Atlantic 

I suggest only the open minded google "Branson stiff competition" least it offends those with a weak constitution 

(Spoiler: no nudity .... thank God!)

Eco_Miser

Speculator said:

My wife and I requested closure Friday and still waiting.

Also, daughter turned 18 recently and helped her open Virgin and 1st Direct current a/cs for their regular savers. She just tried to make her 1st transfer from Virgin to 1st Direct and her payment has been put on hold. She now has to phone their fraud dept.

Told her to never use her Virgin current a/c again for any transactions.

Why? Once the destination account has been verified, all future payments probably will go through no problem. At least, mine always do.

badger09

ColdIron said:

I did it online Friday, no confirmation email. Chased it yesterday and no sign of request so CSR did it again. 3 - 5 days. No real rush I guess for 20 squid but with a year to plan for it, it feels like an unforced error

Me too. Also no confirmation email but I haven’t seen any mention of anyone having received confirmation. 

Did anyone who used the online form to request closure, receive any acknowledgement other than the onscreen message?

BIB is a bit concerning. 

I do have a screenshot of VM message Friday 16.46 acknowledging closure request & saying account would be closed within next 2 working days if all info matches. 

like @ Coldiron, no real rush for the money but I’m trying to reduce the number of accounts. 

Rheumatoid

My RS has just closed and money appeared in current.

OrangeBlueGreen

Mine has now also been closed. Requested it last Friday early AM.

(and no I didn't get a confirmation either when filling in the form).

OrangeBlueGreen

CricketLady said:

 maybe they could give Progressive Building Society a quick ring to share notes.

"I'm afraid we can't do this over the phone but if Progressive would like to fill in the online form then it will done at some point a week later or more."

mebu60

Bobblehat said:

You could have reminded them of their "bosses" infamous "Stiff Competition" stunt for the launch of Virgin Atlantic 

Ex-boss. Sold in 2018 for £1.7bn to CYBG who then rebranded themselves as Virgin Money. And now in the process of being acquired by Nationwide. 

ColdIron

badger09 said:

ColdIron said:

I did it online Friday, no confirmation email. Chased it yesterday and no sign of request so CSR did it again. 3 - 5 days. No real rush I guess for 20 squid but with a year to plan for it, it feels like an unforced error

Me too. Also no confirmation email but I haven’t seen any mention of anyone having received confirmation. 

Did anyone who used the online form to request closure, receive any acknowledgement other than the onscreen message?

BIB is a bit concerning. 

I do have a screenshot of VM message Friday 16.46 acknowledging closure request & saying account would be closed within next 2 working days if all info matches. 

like @ Coldiron, no real rush for the money but I’m trying to reduce the number of accounts. 

The only one I've seen is this one but I get the impression that not many people got one

https://forums.moneysavingexpert.com/discussion/comment/81578683/#Comment_81578683

poolboy

I got my vm reg saver money in about 2 mins. Really impressed with service so I left a quid in there as I may go back.  Transfer instantly cleared too double win.  Some take ages.

Bobblehat

Rheumatoid said:

My RS has just closed and money appeared in current.

Yep! Mine too!