Virgin Money 10.38% regular monthly saver

dali21

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

dingling68

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

Stargunner

dingling68 said:

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

I have found it easy to close  and apply for Virgin Regular Saver accounts from online banking. Had no need to chat to customer services.

Rheumatoid

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

CS on chat closed mine - well I hope they have!

dali21

Stargunner said:

dingling68 said:

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

I have found it easy to close  and apply for Virgin Regular Saver accounts from online banking. Had no need to chat to customer services.

How did you manage to close the account through online banking?  Did you use the close account form?  Thx.

Nasqueron

Stargunner said:

dingling68 said:

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

I have found it easy to close  and apply for Virgin Regular Saver accounts from online banking. Had no need to chat to customer services.

Still no change on mine unfortunately! Will have to ring them tomorrow if it's not closed by tomorrow morning as it'll be getting on for 3 working days or so, with no acknowledgement  

Stargunner

dali21 said:

Stargunner said:

dingling68 said:

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

I have found it easy to close  and apply for Virgin Regular Saver accounts from online banking. Had no need to chat to customer services.

How did you manage to close the account through online banking?  Did you use the close account form?  Thx.

Yes, as has been reported numerous times on here and the regular saver chat.

ischris85

Nasqueron said:

Stargunner said:

dingling68 said:

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

I have found it easy to close  and apply for Virgin Regular Saver accounts from online banking. Had no need to chat to customer services.

Still no change on mine unfortunately! Will have to ring them tomorrow if it's not closed by tomorrow morning as it'll be getting on for 3 working days or so, with no acknowledgement  

When requesting the RS account closure, I was given a timeframe of 3 to 5 working days.

Reckless_Saving

I've filled in the form, not a great customer experience to be linked to a closure form that's been design with just 'current accounts' in mind.  I can see a customer inadvertently entering their current account number instead of savings account number and getting a shock when their current account is closed.

masonic

It probably isn't intended for savings accounts, but it's a workaround to phoning them.