Virgin Money 10.38% regular monthly saver

Nasqueron

ischris85 said:

Nasqueron said:

Stargunner said:

dingling68 said:

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

I have found it easy to close  and apply for Virgin Regular Saver accounts from online banking. Had no need to chat to customer services.

Still no change on mine unfortunately! Will have to ring them tomorrow if it's not closed by tomorrow morning as it'll be getting on for 3 working days or so, with no acknowledgement  

When requesting the RS account closure, I was given a timeframe of 3 to 5 working days.

That's fair - just some people seem to have had it in a day or 2 working days so I'll leave it for a bit. My budget spreadsheet was based on it being the 11th but we'll see!

dingling68

Stargunner said:

dingling68 said:

dali21 said:

ischris85 said:

@dali21 - I contacted Virgin via the lets chat function on their app, prompt was close account.  When the chatbot ask are you happy with the response select no and it will put you through to customer services.

I did try the chat function and the CS agent just directed me to the telephone number.  I will try again.  Obviously different CS agents do things differently - grrr!!!

I was also given the phone number by CS to call to open the new issue 3 account. I have been asked to provide ID even thought I have been a customer for years. This happened with the 10.38% regular saver as well and I ended up having to make a complaint so looks like it could be the same process this time.

I have found it easy to close  and apply for Virgin Regular Saver accounts from online banking. Had no need to chat to customer services.

I have tried to apply online, and been asked to supply ID, which I have supplied. I click on "continue application" and am asked for ID again, hence the call to customer services.

Archerychick

I requested closure on Saturday or Sunday, and I’ve just received the last bit of interest into my external account today 

ThePirates

Archerychick said:

I requested closure on Saturday or Sunday, and I’ve just received the last bit of interest into my external account today 

Same here but still waiting on our two accounts...

Growingold

Archerychick said:

I requested closure on Saturday or Sunday, and I’ve just received the last bit of interest into my external account today 

I'm still waiting requested closure on Friday.

Digital_Payback

Growingold said:

Archerychick said:

I requested closure on Saturday or Sunday, and I’ve just received the last bit of interest into my external account today 

I'm still waiting requested closure on Friday.

Me too. Still waiting, but hopefully will be done soon. 

dealyboy

... still waiting ... completed online form midday Friday.

SnowMan

I sent them a secure message asking them to close my zero balance everyday saver having moved the maturing regular saver proceeds (bar the final accrued interest) out first.

Got a message back saying they couldn't close the account via that route and telling me to ring in. Rang up and they have now closed the account. Call took about 9 minutes, not due to waiting times but because of time to get through automated system and then the closing process was a bit laborious.

poshrule_uk

I requested mine and my wife's Friday and still waiting.

Rheumatoid

Still waiting. Requested Friday. Pretty archaic system.