The New Top Easy Access Savings Discussion Area

Section62 · 20 July at 11:21AM

Saga

Has anyone found where Saga hide your account number on their online platform? I know mine, but only because I took a screenshot and can check the details on my nominated current account.

I could be really thick here, but I can't see the account number shown anywhere on Saga's online platform - it is a novel experience for me using online banking where you can see the account description, but not the account number.

If this is how it is meant to be, then something to be aware of if you don't have a separate record and your nominated bank has the habit of deleting saved payees it doesn't think you need.

friolento · 20 July at 11:33AM

Go to "Add money", you can see it there under Step 2.

poolboy · 20 July at 12:34PM

Thanks saga up and running for me, took 5 mins but I bank with NatWest. No app tho, I ll miss chase thanks for tip

dosh37 · 20 July at 4:19PM

https://forums.moneysavingexpert.com/discussion/comment/82075012#Comment_82075012

I had the same problem (See my post 17th July 2026)

"My only complaint is that after opening the account, the account number
and sort code was not immediately indicated. The only way I could find
it was via the 'make a deposit' process."

You would have thought this important vital piece of information would be displayed when you login and visit your account page.

What happens if you have more than one account?

Saga is not the only organisation that does this. I found the same problem with The Marsden BS. They display a 10 digit number on the web page but it doesn't tell you if it is the account number. After digging around I discovered that the actual account number (to be used for paying in) is the last 8 digits. The 2 digits prefix is some undocumented Marsden account ID.

Years ago companies use to employ focus groups to test that processes are fit for purpose before they are rolled out. These days they don't seem to bother. Instead they cobble something together and wait for customers to complain.

friolento · 20 July at 4:24PM

https://forums.moneysavingexpert.com/discussion/comment/82075397#Comment_82075397

It's not the smartest user interface design - but mountain, mole hill.

dosh37 · 20 July at 4:36PM

https://forums.moneysavingexpert.com/discussion/comment/82075012#Comment_82075012

https://forums.moneysavingexpert.com/discussion/comment/82075406#Comment_82075406

Well I for one get annoyed and fed up with it. It's a similar story when it comes to websites that don't work with browsers that block tracking cookies or ads from external domains. Many companies don't bother to test their websites. If it works with Google Chrome then they assume it's ok.