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They are probably using AI, tend to launch new issues suspicioulsy often😀
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I applied as an existing customer at about 6pm and everything worked, including closing my old account, with closing interest added; and transferring the proceeds of my Issue 27 to my new account. I also made a small payment from my current account to the new account and the COP identification worked too.
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Thanks. I tried again 19:20 and everything worked fine including close and transfer. I will save making a payment / CoP until tomorrow morning.
Interestingly, this time round my application reference was an eight digit number beginning with 7 whereas on the failure process I was given a nine digit number beginning with 8.
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