The New Top Easy Access Savings Discussion Area

proudgecko

Does anyone know how long deposits take to show in Skipton accounts
i transferred a large chunk of money from HSBC to Skipton yesterday morning and it’s still not showing
is that to be expected as today is Saturday and it’ll appear Monday, or should I be a bit concerned ?

proudgecko

Regarding my last question - it’s not a new account, and I have paid in to it before without problem s

Bridlington1

proudgecko said:

Regarding my last question - it’s not a new account, and I have paid in to it before without problem s

I seem to recall a few people had this with their regular saver at the turn of last month and the payment showed on the Monday, it was hit and miss though with regards to who was affected.

What time of the morning did you try paying in?

proudgecko

It was about 9am
I’ve found the money , it was re-credited to my hsbc account 
I can’t call to find out why as I’m away from home and I don’t know my telephone banking details 

1spiral

proudgecko said:

It was about 9am
I’ve found the money , it was re-credited to my hsbc account 
I can’t call to find out why as I’m away from home and I don’t know my telephone banking details 

I had exactly this problem a couple of years ago with Skipton. The issue was the account had a lower than I expected max balance. Their Bonus saver for example has a 50K limit so if your transfer was going to exceed this, they return the funds to the source account.

flaneurs_lobster

proudgecko said:

It was about 9am
I’ve found the money , it was re-credited to my hsbc account 
I can’t call to find out why as I’m away from home and I don’t know my telephone banking details 

Could try Skipton's Help & Support number 0345 850 1722, open 'till noon on Saturday. Don't know what identity checks they do but having the account number is probably a given.

proudgecko

Thanks - I’ve just moved it to chase instead, successfully - not the best interest rate but better than the 0% in HSBC 
I’ll phone to get explanations when I’m home and sort it then, with a complaint if necessary as I’d have expected HSBC to contact me if it was held for security checks

UKX69

SKIPTON

Been having a few hiccups with Skipton recently. Not related to deposits, but in general function. One of my nominated accounts disappeared and yesterday the app on my iPad refused to work and asked me to re-enter my details, then told me I had reached my limit on apps being used! Strange.