Kybotech Ltd

SpammyTheSpammer

The Nightmare continues

(extract from the blog here: -
http://glider51.spaces.live.com/blog/cns!29AD4A6BBB84BCF!310.entry)

I've been asked what that pile on wood on our drive was meant to be, well a BillyOh Village Hall Log cabin of course. You can see Kybotech's version at their website (prodID=9010)

We have currently got all the underfelt on the roof and barge boards for the main roof (there will be roofing tiles to go on the felt, we have put some on the back to practice)

I'm now on the case of the "georgian window" effect (the crosses inside the window that divides the window into six). I stood them inside the windows today to see how they look. But these peices are so badly cut they don't actually fit into the window properly and I really can't be bother to recut the ends of each piece (36 cuts in total) so I'm hoping that we don't like them.
Oh and did I say that two of the doubled glazed sealed window units have to go back as they have been badly made. Kybotech have promised them in three week, watch this space...


So, another member for the "2 or 3% of unhappy customers" club.

SpammyTheSpammer

http://www.digeratistudio.com/blog/2007/05/29/customer-experience-lesson-1-answer-the-phone/


Has anyone, like me, had problems with Kybotech (Simply Garden ...

joel10873

aaaahhh help i am panicking now!!!!! i ordered a shed from garden buildings and got an e-mail today to say delivery would be 21 - 26 days not the 7 to ten quoted. phoned to cancel and was told would have to e-mail cancellations, (which i have done this morning)

having read posts on here am now terrified i may end up with no shed and no refund

please help as buying this shed used all my savings (not much to most people but a lot to me)

has anyone had any experience of just getting a refund?? is there anything i can do to speed this up as i desperately need my money back to purchase a shed from elsewhere

Thanks!!!

joel10873

as an update to my last post i called garden buildings to check on the cancellation. they confirmed the order had been cancelled and refund was in progress

i then recieved an e-mail confirming this and saying money would be returned within 2 -3 working days, fingers crossed will keep you posted!!!!

grayme-m

joel10873 wrote: »

as an update to my last post i called garden buildings to check on the cancellation. they confirmed the order had been cancelled and refund was in progress

i then recieved an e-mail confirming this and saying money would be returned within 2 -3 working days, fingers crossed will keep you posted!!!!

Did you pay by credit card? If so and they don't pay up you can just go to your CC company and do a chargeback, giving your email as evidence.

joel10873

no i dont have a credit card so i paid on a debit card. to be honest if i hadnt read these posts then so far i wouldnt be overly worried as they havnt done anything wrong they have done what they said they would do

i am suspicious this may just be the calm befiore the storm though:rolleyes:

joel10873

hurrah money gone back in today!!! maybe they are getting better or maybe i am just the lucky one :j

SpammyTheSpammer

That's the whole point of this thread - an unbiased statement of how things happened....

Anyone else had a good experience with them yet?

roseval

Having just bought a greenhouse and had problems with the 1st one the glazing could not be fitted to the frame, poor quality control and management. Reaonably quickly exchanged. The second one had to be disassembled and reassembled to allow glazing to fit obvious lips preventing assembly, poorquality control and management. The wooden base was the same dimensions as the greenhouse no allowance for the thickness of the wood, poor management. I emailed them, and because of no response, wrote to them saying the concept was a good one but the workmanship was rubbish and that their management and quality control was rubbish. No acknowledgment of letter never mind a response.

SpammyTheSpammer

... another member of the 2 or 3 percent club.

I had hoped that Kyboshtek were improving.

Surely SOMEONE out there has had a good experience with them?