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New Santander App

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Comments

  • friolento
    friolento Posts: 1,878 Forumite
    1,000 Posts First Anniversary Name Dropper Photogenic
    I am sure I read somewhere that the Pilot app was no longer recommended by Santander. Well, I have just installed an upgrade, released 4 days ago. This is on iOS. Version 1.23.0. Although not all of the supposedly new functions, such as cheque deposit, seem to actually be in this version. Still no sign of the actual new app for me.


  • Is there a way to create a standing order in the new app? I can only see options for viewing and deleting. 

    Thanks.
  • Lightning360
    Lightning360 Posts: 354 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    Is there a way to create a standing order in the new app? I can only see options for viewing and deleting. 

    Thanks.
    When paying someone, click the option to make it a regular payment.
  • Frogletina
    Frogletina Posts: 3,914 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Under manage payments, then standing orders, it used to say 'create, change and delete' - however, I was never able to create a standing order.

    Since then it has changed to and now says 'see, change and delete'.

    I really don't like this new app
    Not Rachmaninov
    But Nyman
    The heart asks for pleasure first
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  • saintscouple
    saintscouple Posts: 4,341 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Anyone else experiencing this with refunds in the app? 

    Santander is telling me this is completely normal - the pending credits are also showing on my statement as cleared, but they are saying they will also show as pending. 
    This is because the refund hasn´t been received by the retailer, but they have cleared it themselves - thus it shows on the statement and in pending.... only when the money has been received from the retailer will it drop off the pending (which they say can take up to 6 months!)

    For example the £12.66 credit pending on 11th May is also showing as cleared on the statement on 13th May - see screenshots.

    This has never happened before - refunds have never appeared in pending until this month. 

    Makes it all look untidy and makes the balance including pending total, and the pending total inaccurate. 

    Would appreciate thoughts, as Santander is saying this is all normal.

    (it doesn´t show in online banking, only the app)


  • gt94sss2
    gt94sss2 Posts: 5,949 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 29 May 2024 at 7:28PM
    So, I've finally had my "forced" upgrade to the new Santander. The good news is that it's not as bad as their Pilot app.

    However, there are a few things it desperately needs including:

    - a dark mode (the background is less eye friendly than the old app);
    - the ability to reorder accounts on the home page (I want to see my savings accounts before the cards I have); and
    - an option to make each box on the home page and transaction feed smaller (as Nationwide has recently done).Way too much scrolling otherwise
  • saintscouple
    saintscouple Posts: 4,341 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    In regards to my post - i had it confirmed that credits are normally hidden from pending - but in the new app they are not - which may be an oversight. The agent i spoke to is submitting a recommendation that this goes back to being hidden as admits it makes it somewhat confusing. 
  • Stargunner
    Stargunner Posts: 882 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    The new App is now available for IOS  Just updated mine.
  • steven141
    steven141 Posts: 331 Forumite
    100 Posts Name Dropper First Anniversary
    Same here. Not sure if I like it or not. It’s a bit cluttered compared to the old one but I’m sure I’ll get used to it. 
  • friolento
    friolento Posts: 1,878 Forumite
    1,000 Posts First Anniversary Name Dropper Photogenic
    edited 13 June 2024 at 10:37AM
    The new App is now available for IOS  Just updated mine.

    Not for everybody. I still can't see it (and long may that last!)
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