Co-op Regular Saver Not Appearing in Online Banking

subjecttocontract

No. I've had all the same emails/letters.

The only difference with me is I can't be bothered to phone them, certainly won't be visiting their branch and can find no way of sending a secure message......so I'll just ignore everything.

I'll just set up a new S/O from another bank account when all the panic dies down in a few weeks, i've got 30 days to pay something in so there really is no urgency.

35har1old

flaneurs_lobster said:

I notice a message in the Co-op app saying that they are taking down mobile/online services from 8pm tonight (26/2) "to enhance your experience". 

On a Monday rather than over a weekend? From 8pm rather than a more usual midnight-ish?

Rather odd system update behaviour. If I needed a chunk of cash out of the Co-op tomorrow think I'd bring the transaction forward a day.

I found that Barclays site doesn't same to operate 24/7
Santander online site isn't working to well at the moment 

General_Grant

subjecttocontract said:

No. I've had all the same emails/letters.

The only difference with me is I can't be bothered to phone them, certainly won't be visiting their branch and can find no way of sending a secure message......so I'll just ignore everything.

I'll just set up a new S/O from another bank account when all the panic dies down in a few weeks, i've got 30 days to pay something in so there really is no urgency.

I think that's 30 days from when you applied.  Fingers crossed they do sort it out in time.

Stargunner

General_Grant said:

subjecttocontract said:

No. I've had all the same emails/letters.

The only difference with me is I can't be bothered to phone them, certainly won't be visiting their branch and can find no way of sending a secure message......so I'll just ignore everything.

I'll just set up a new S/O from another bank account when all the panic dies down in a few weeks, i've got 30 days to pay something in so there really is no urgency.

I think that's 30 days from when you applied.  Fingers crossed they do sort it out in time.

From their account overview.

• To keep the account open, you must pay in at least £1 within 30 days of it being opened

General_Grant

Stargunner said:

General_Grant said:

subjecttocontract said:

No. I've had all the same emails/letters.

The only difference with me is I can't be bothered to phone them, certainly won't be visiting their branch and can find no way of sending a secure message......so I'll just ignore everything.

I'll just set up a new S/O from another bank account when all the panic dies down in a few weeks, i've got 30 days to pay something in so there really is no urgency.

I think that's 30 days from when you applied.  Fingers crossed they do sort it out in time.

From their account overview.

• To keep the account open, you must pay in at least £1 within 30 days of it being opened

You are, of course, correct.  

General_Grant

So the outage this evening isn't "Planned" because they say on the website

Planned maintenance

To give you the best customer experience possible, we sometimes need to carry out work on our systems to make improvements. As well as keeping all of our services safe and secure. During these periods we try to minimise the impact on our customers by:

• Carrying out maintenance at times that will cause the least disruption, like weekends or the early hours of the morning
• Letting you know in advance so that you can make any payments or transfers beforehand
• Letting you know when we aim to have work completed, so you can access the improved service as soon as possible.

subjecttocontract

General_Grant said:

Stargunner said:

General_Grant said:

subjecttocontract said:

No. I've had all the same emails/letters.

The only difference with me is I can't be bothered to phone them, certainly won't be visiting their branch and can find no way of sending a secure message......so I'll just ignore everything.

I'll just set up a new S/O from another bank account when all the panic dies down in a few weeks, i've got 30 days to pay something in so there really is no urgency.

I think that's 30 days from when you applied.  Fingers crossed they do sort it out in time.

From their account overview.

• To keep the account open, you must pay in at least £1 within 30 days of it being opened

You are, of course, correct.  

So,
* Is it open on the day i apply for the account or
* Is it open when they tell me it's open i.e. today (although I can't pay anything into the account) or
* Is it open from when I can actually pay something into the account ?

Tom_Hendo

I would be patient and let their systems catch up. I think most of us will start to see the account tomorrow *fingers crossed*

35har1old

subjecttocontract said:

No. I've had all the same emails/letters.

The only difference with me is I can't be bothered to phone them, certainly won't be visiting their branch and can find no way of sending a secure message......so I'll just ignore everything.

I'll just set up a new S/O from another bank account when all the panic dies down in a few weeks, i've got 30 days to pay something in so there really is no urgency.

It's buried near the bottom of the help and support page
Sending a secure message won't be stored in the message history until they reply

friolento

My RS is now showing online and in app (4th working day since applying) and I have funded it.