Co-op Regular Saver Not Appearing in Online Banking

subjecttocontract

I think I'd prefer them to be efficient rather than ethical.
At the moment they are just exasperating & disappointing......and we thought Metro was bad ?

GibbonUK

Disappointing isnt the word!  Received an email this morning to saying they need more information to set up my standing order! 

Not quite sure what further information they need....they have my Current account already set up and this is what I entered when applying for the Regular Saver!

Queue a lengthy wait on the phone....

GibbonUK

GibbonUK said:

Disappointing isnt the word!  Received an email this morning to saying they need more information to set up my standing order! 

Not quite sure what further information they need....they have my Current account already set up and this is what I entered when applying for the Regular Saver!

Queue a lengthy wait on the phone....

Update. 

Apparently because its taking 'a few days' to make the RS go 'live', the Standing Order has failed because the RS account is not yet live!   

Chicken and egg springs to mind!

subjecttocontract

Of course, they would never have seen that, would they ! 😕😕
This performance is typical of a bank that has little to no experience of dealing with a popular market leading account that's attracting excessive numbers of applicants. Whatever happened to forward planning ? Oh, sorry, I guess they are to busy being ethical to find time to plan.

FishInGlass

Long wait (20 mins) on the phone for me as well. Customer advisor had no idea why I had been sent the email. Apparently my request for the RS had been approved on Saturday. I was told I should see the new account by tomorrow. I have moved £250 into my current account ready just in case I can make a payment as well this month.

FishInGlass

Additionally I have looked as the first email I received this morning and I have just spotted that the sort code and account number is different (assume it is the RS one although there is no mention of regular saver in this email). It says that I can use it to register for online banking.

A badly thought out rushed process as others have noted.

TSween

Same nonsense! 20 minute wait and CA had no idea about the email or any knowledge of the RS, he then set up a SO to my easy access account, which I then cancelled. Phoned again and this CA had to contact applications deepartment, leaving me for several minutes on hold. The information they needed was date and amount of payment - I had provided this whilst applying. Keeping fingers crossed that the promised SO set up to the "yet to go live" account does eventually happen.

HHUK

For what it may be worth I'll repeat the post I put on the Best Currently Available thread before realising this one had been created.

Co-operative Bank Regular Saver

I previously expressed my confidence that the various issues around the setting up of this account would resolve themselves within a couple of days. They haven't.

Received a 'Welcome to The Co-operative Bank' email at 08:36 today confirming that my new account is open and that they are 'just finalising everything'. The sort code and account number in that email correspond to those given in their letter of 22 February.  The Regular Saver is still not accessible in the app or online.

At 09:19 today I received a further email advising that following my request to set up a standing order to make monthly payments into my Regular Saver (which I made at the time I applied for it), they need more information from me before they can complete my request. They ask me to contact them by secure message, visiting a branch (with ID) or telephone, and the email ends with the warning:

Please note your standing order has not been set up and won’t be set up until you contact us. Please make alternative arrangements to ensure your payments are received into your Regular Saver.

I have sent a secure message and await further developments. In fairness I have found they normally respond promptly.

dcs34

HHUK said:

For what it may be worth I'll repeat the post I put on the Best Currently Available thread before realising this one had been created.

Co-operative Bank Regular Saver

I previously expressed my confidence that the various issues around the setting up of this account would resolve themselves within a couple of days. They haven't.

Received a 'Welcome to The Co-operative Bank' email at 08:36 today confirming that my new account is open and that they are 'just finalising everything'. The sort code and account number in that email correspond to those given in their letter of 22 February.  The Regular Saver is still not accessible in the app or online.

At 09:19 today I received a further email advising that following my request to set up a standing order to make monthly payments into my Regular Saver (which I made at the time I applied for it), they need more information from me before they can complete my request. They ask me to contact them by secure message, visiting a branch (with ID) or telephone, and the email ends with the warning:

Please note your standing order has not been set up and won’t be set up until you contact us. Please make alternative arrangements to ensure your payments are received into your Regular Saver.

I have sent a secure message and await further developments. In fairness I have found they normally respond promptly.

Same experience albeit I opted out of setting up a standing order. Had the email saying I can make payments except I cant as the account does not yet pass COP checks.  And part of that email "thanking me for joining" and telling me how to register for online access...I already had an account and was logged in when I applied! Hopefully by tomorrow it will show online and accept payments. The message about IT outage tonight suggests something has gone wrong with the product on the back end and they're having to go in an manually intervene overnight.

Section62

(Copied over from the main RS thread to avoid adding to the traffic there)

subjecttocontract said:

I opened the Coop reg saver on Thursday and completed the Coop S/O at the same time. The first S/O payment is to be made on 25th (which will be 26th cos the 25th is a Sunday).  That's it. I don't need to do anything else. Just collect the proceeds in 12 months time. 

@subjecttocontract

Have they taken your SO today as expected?