Co-op Regular Saver Not Appearing in Online Banking

gt94sss2 · 27 February 2024 at 10:16AM

flaneurs_lobster said:

gt94sss2 said:

flaneurs_lobster said:

Tom_Hendo said:

flaneurs_lobster said:

friolento said:

My RS is now showing online and in app (4th working day since applying) and I have funded it.

Me too. Couldn't find transfer function (from current to RS) in the app, done online.

This should be fairly easy in the app:
-go to 'Pay & Transfer' at the bottom of your app,
-select 'current account',
-select 'Transfer to one of your accounts'
-Select your regular saver.

Looks like this functionality is iOS app only (you are Apple, right?), certainly not in my up-to-date Android.

I have an android phone and have this functionality showing.

Using v3.2.1 of the coop app

Odd, so am I. I'd screenshot the 'Pay & transfer' screen but app disallows it. Here's a poor picture, does your screen look similar?

I have another option above scheduled payments for transfering between my accounts

flaneurs_lobster · 27 February 2024 at 10:24AM

gt94sss2 said:

flaneurs_lobster said:

gt94sss2 said:

flaneurs_lobster said:

Tom_Hendo said:

flaneurs_lobster said:

friolento said:

My RS is now showing online and in app (4th working day since applying) and I have funded it.

Me too. Couldn't find transfer function (from current to RS) in the app, done online.

This should be fairly easy in the app:
-go to 'Pay & Transfer' at the bottom of your app,
-select 'current account',
-select 'Transfer to one of your accounts'
-Select your regular saver.

Looks like this functionality is iOS app only (you are Apple, right?), certainly not in my up-to-date Android.

I have an android phone and have this functionality showing.

Using v3.2.1 of the coop app

Odd, so am I. I'd screenshot the 'Pay & transfer' screen but app disallows it. Here's a poor picture, does your screen look similar?

I have another option above scheduled payments for transfering between my accounts

Most odd, there's definitely a RS showing on the accounts screen (funded w/ £250) and yet the functionality doesn't show. Oh well, just another inconvenience come month-start funding.

I'd happily raise a bug report/observation but can't find a suitable channel in the app..........

surreysaver · 27 February 2024 at 10:37AM

flaneurs_lobster said:

gt94sss2 said:

flaneurs_lobster said:

gt94sss2 said:

flaneurs_lobster said:

Tom_Hendo said:

flaneurs_lobster said:

friolento said:

My RS is now showing online and in app (4th working day since applying) and I have funded it.

Me too. Couldn't find transfer function (from current to RS) in the app, done online.

This should be fairly easy in the app:
-go to 'Pay & Transfer' at the bottom of your app,
-select 'current account',
-select 'Transfer to one of your accounts'
-Select your regular saver.

Looks like this functionality is iOS app only (you are Apple, right?), certainly not in my up-to-date Android.

I have an android phone and have this functionality showing.

Using v3.2.1 of the coop app

Odd, so am I. I'd screenshot the 'Pay & transfer' screen but app disallows it. Here's a poor picture, does your screen look similar?

I have another option above scheduled payments for transfering between my accounts

Most odd, there's definitely a RS showing on the accounts screen (funded w/ £250) and yet the functionality doesn't show. Oh well, just another inconvenience come month-start funding.

I'd happily raise a bug report/observation but can't find a suitable channel in the app..........

Mine doesn't have the option to move money between accounts either. Definitely the most up to date version of the app. Odd

subjecttocontract · 27 February 2024 at 10:53AM

Aidanmc said:

subjecttocontract said:

If I pay the first payment into the regular saver today (27th Feb) should I set up the S/O payments from 27th March ?

Can we not fund again on 1st March......per calender month?
You can pay into the account as often as you want, as long as you don’t pay in more than £250 in a single calendar month – if you exceed the maximum monthly limit, any amount over £250 will be returned to you

Yes, you are right, it's per calender month. Thanks for reminding me.

subjecttocontract · 27 February 2024 at 11:15AM

For those of us with joint Co-Op current accounts.......can we both open a sole regular saver ?

pafpcg · 27 February 2024 at 11:17AM

subjecttocontract said:

For those of us with joint Co-Op current accounts.......can we both open a sole regular saver ?

Yes, that's possible.

PS: The Regular Savings accounts for both myself and partner, appeared in our online accounts this morning.

35har1old · 27 February 2024 at 12:11PM

flaneurs_lobster said:

gt94sss2 said:

flaneurs_lobster said:

gt94sss2 said:

flaneurs_lobster said:

Tom_Hendo said:

flaneurs_lobster said:

friolento said:

My RS is now showing online and in app (4th working day since applying) and I have funded it.

Me too. Couldn't find transfer function (from current to RS) in the app, done online.

This should be fairly easy in the app:
-go to 'Pay & Transfer' at the bottom of your app,
-select 'current account',
-select 'Transfer to one of your accounts'
-Select your regular saver.

Looks like this functionality is iOS app only (you are Apple, right?), certainly not in my up-to-date Android.

I have an android phone and have this functionality showing.

Using v3.2.1 of the coop app

Odd, so am I. I'd screenshot the 'Pay & transfer' screen but app disallows it. Here's a poor picture, does your screen look similar?

I have another option above scheduled payments for transfering between my accounts

Most odd, there's definitely a RS showing on the accounts screen (funded w/ £250) and yet the functionality doesn't show. Oh well, just another inconvenience come month-start funding.

I'd happily raise a bug report/observation but can't find a suitable channel in the app..........

No problem when using online banking transferred money from current account this morning.
Was able to setup future payment for 1st March
Just checked the app I would have no problem making a transfer between current and regular saver

charlie12525 · 27 February 2024 at 1:37PM

There has been a lot of criticism here for Co-op Bank.

I opened their current account, switched in, opened a Regular Saver. Added 250 to it this morning and set up a standing order to fund it monthly.

All very easy, trouble free and within expected timeframes.

No need for me to phone/ complain to CS.

For me, it was a vastly better experience than dealing with Nat West/ Ulster Bank.

subjecttocontract · 27 February 2024 at 1:46PM

charlie12525 said:

There has been a lot of criticism here for Co-op Bank.
I opened their current account, switched in, opened a Regular Saver. Added 250 to it this morning and set up a standing order to fund it monthly.
All very easy, trouble free and within expected timeframes.
No need for me to phone/ complain to CS.
For me, it was a vastly better experience than dealing with Nat West/ Ulster Bank.

The problem for others is that the new reg saver account was launched last Thursday 22nd and they haven't been able to operate the account until today.

GreenScepter · 27 February 2024 at 3:27PM

Regular Saver showing for me too, but STILL no sign of the 2 online saver accounts I applied for more than a week before the regular saver. 3rd time lucky I suppose, but pretty poor that I had to apply for a savings account 3 times just to get 1. Even though they're not one of the big banks I feel they should be getting this right.