Private carpark fine

eeehhh123

Coupon-mad said:

It is simple (and as you'd expect): you have to complain to the PPC before you can escalate it to the BPA.

OK thank you. I'll email carparkers.
And it may be simple if you know what you're doing, but for someone who doesn't, it isn't that simple. Advice on here said to complain to BPA. 
But I'll email Carparkers 1st and tell them they haven't responded to my appeal.
If they had have responded, would it have been through the post?
Thank you.

KeithP

eeehhh123 said:
I'll email Carparkers 1st and tell them they haven't responded to my appeal.

If they had have responded, would it have been through the post?

They could of course use email if the have your email address.
On the other hand they might have a policy of always using Royal Mail for that sort of thing.
Who knows.

eeehhh123

KeithP said:

eeehhh123 said:
I'll email Carparkers 1st and tell them they haven't responded to my appeal.

If they had have responded, would it have been through the post?

They could of course use email if the have your email address.
On the other hand they might have a policy of always using Royal Mail for that sort of thing.
Who knows.

They haven't sent an email, nor have i had anything through the post, so I'm guessing they haven't responded to me then. I'll send them an email.

Would you mind giving advice on what to write in my email?
I'm guessing it should sound better than 'Good afternoon, you have sent me a reminder notice but have not sent me an acknowledgement of receiving my appeal. Please could you send me a POPLA code'.....

Thanks for any advice 

Coupon-mad

Far too polite and I wouldn't start formal complaint emails with 'Good Afternoon'.

Surely the message you want to get across is that this is a breach of the Code of Practice and you will report them to the BPA?

eeehhh123

Coupon-mad said:

Far too polite and I wouldn't start formal complaint emails with 'Good Afternoon'.

Surely the message you want to get across is that this is a breach of the Code of Practice and you will report them to the BPA?

As you may have figured, I'm not really sure how to deal with this.
How would you start it?
Am I more saying 'you have sent me a reminder notice, but have not acknowledged my appeal nor subsequently sent me a POPLA code. This is a breach of the Code of Practice and I will report you to the BPA'.

Coupon-mad

Start it with the usual salutation for formal letters.  And not 'kind regards' at the end.

eeehhh123

Coupon-mad said:

Start it with the usual salutation for formal letters.  And not 'kind regards' at the end.

OK, so I'll start it with 'Dear Sir/Madam' and end it with 'sincerely, my name'.
And then what i wrote in my previous post, is that enough?
Thanks again.

nopcns

eeehhh123 said:

As you may have figured, I'm not really sure how to deal with this.

How would you start it?
Am I more saying 'you have sent me a reminder notice, but have not acknowledged my appeal nor subsequently sent me a POPLA code. This is a breach of the Code of Practice and I will report you to the BPA'.

It's not rocket science but you can just Google "what salutation to use for complaint letter", for example.

It is best if you can address your letter to a particular person. However, if you don't have a name, Dear Sir/Madam is acceptable in the salutation line. End your complaint letter with a closing salutation such as "Yours sincerely". 

eeehhh123

nopcns said:

eeehhh123 said:

As you may have figured, I'm not really sure how to deal with this.

How would you start it?
Am I more saying 'you have sent me a reminder notice, but have not acknowledged my appeal nor subsequently sent me a POPLA code. This is a breach of the Code of Practice and I will report you to the BPA'.

It's not rocket science but you can just Google "what salutation to use for complaint letter", for example.

It is best if you can address your letter to a particular person. However, if you don't have a name, Dear Sir/Madam is acceptable in the salutation line. End your complaint letter with a closing salutation such as "Yours sincerely". 

Thank you nopcns.
I'm sending:
'Dear Sir/Madam,
On 11th April 2024 I received a reminder notice for a parking charge notice dated 13th February 2024. However, on 26th February I submitted an appeal using the website you provided. 
You have not responded to this appeal, and therefore this is a breach of the Code of Practice. I will be reporting you to the BPA. Yours sincerely, my name'.

Does this sound OK? Do I need to add more technical jargon in there?
Thanks 

Coupon-mad

No that's reading fine, except you could change that last sentence:


If you fail to cancel this PCN within 14 days, I will be reporting you to the BPA.

Yours faithfully,

my name


...and obviously the end bit & your name doesn't go on the same line (as you showed it).  Everyone - new posters included - has received letters so we all know what the signature on a letter looks like.  They end as shown above, with line gaps.

Yours faithfully is the correct salutation tallying with Dear Sir/Madam (we used to be taught this in school in my day).