Fuse Energy, anybody with them?

molerat

They were at 15m v7 yesterday afternoon, now it is v10 !

Patr100

Less than a month into joining so it rather annoys me they already nag for a time limited referral scheme before I've hardly any reasonable experience of them.

If they had confidence in their service etc that should be available any time.

tlcgrantham

A new 18month tariff now available quite a bit cheaper than their 13 month tariff.

Booked a new gas meter yesterday. Jeff S came and fitted it this morning and it soon connected to my IHD and showing current usage and cost. Barely 24 hours from deciding to have a smart gas meter,as my old one went dumb, to all sorted.

Top Marks to Fuse again !

gpman

https://forums.moneysavingexpert.com/discussion/comment/82099574#Comment_82099574

To clarify, Fuse Energy do have a customer referral programme running all the time. (based on historical performance, which of course is no guarantee of what may happen in future)

But they do change the scheme from time to time, and I guess that is what time limited.

e.g. they used to run a 'spin the wheel' type promotion where the amount awarded varied.
The current scheme rewards a set amount, so no uncertainty over how much it is.

gpman

https://forums.moneysavingexpert.com/discussion/comment/82099423#Comment_82099423

NLA - LOL

brewerdave

Well I switched away at the weekend, but directly Fuse knew (several days before switch date) my data stopped being updated on Bright app and the Fuse app became less "useful".

I followed up the Bright app issue with Hildebrand- after a few emails they confirmed that the WAN was up and connecting to the DCC but my meter(s) had stopped sending readings! They have now managed to get the readings restarted and the gaps from last week and a half ,have all been filled.

No proof - but feels like something caused by Fuse. Could have stayed with them as fix offered for 15 months (?) was very slightly cheaper than Ecotricity 24 month fix ,but only by a few £s p.a

ArianSandra

My switch to Fuse from Octopus has just completed and I see the direct debit set up is variable although I can change that to fixed. Snag is they want to collect a 28% uplift on my normal annual usage. That strikes me as excessive so I will continue with the variable and squirrel away a cushion for those winter months.

I just wondered if anyone had had any success negotiating a more reasonable fixed monthly payment?

Swipe

I just wondered if anyone had had any success negotiating a more reasonable fixed monthly payment?

Just stay on variable DD and manage your own monthly payment into a savings account. Why would anyone pay them extra to hold on to your money in advance?

gpman

https://forums.moneysavingexpert.com/discussion/comment/82104978#Comment_82104978

I must say, that is what I do now.

@ArianSandra

When I joined Fuse about a year ago, they only offered MVDD, so I had no choice. The fixed monthly payment has been a recent introduction, driven by market demand so obviously many people still want this method, but Fuse default is still MVDD.

I've not looked too much into it, as I'm now happy with MVDD (and a dedicated savings account that I pay into or withdraw from depending on the size of the specific monthly bill)

I'd also say that Fuse will happily cancel a DD collection if you contact them with a bill query. I did that once over a 2p bill correction on a bill of about £100.00. They immediately cancelled the DD collection whilst they investigated and responded. (It did mean I then got a double sized bill the following month to pay, but I had already stashed the initial £100 in the savings account to earn interest for a month. Ok, so I only earned about 40p interest, but that's an extra eight bob I wouldn't otherwise have had)

However, it could be your monthly DD is not simply 1/12th of the estimated annual cost in the first year. If so, Fuse would not be the only supplier to adopt this strategy. The problem is joining at this time of year on a fixed monthly payment, you have not had time to build up credit for the expensive winter period, so some suppliers charge more for the first year if you join at this time of year to avoid going into a large deficit during the upcoming winter.

Keep with MVDD, and place the credit you've accumulated with Octopus to kick-start your dedicated savings account.

Or if you really want to pay Fuse Energy a fixed amount monthly, deposit the Octopus credit into the Fuse Energy account and then see if they will reduce the monthly payments 😊

missile

They will reduce Fixed Monthly Payment if you ask them nicely