Co Op Switch offer (seen 15th January 2024)

Middle_of_the_Road

jimjames said:

Just looking at the T&Cs on p1 here which seem somewhat confusing/misleading but from previous comments that seems to be par for the course with Co-op.

The criteria listed all say they have to be done in the 30 days AFTER switch completes which is fine but one of the items is to register for online/mobile banking. Key word here is register rather than use.

Has anyone done this before the switch completes? I suspect it's just sloppy wording but worried that I've got everything setup so I could apply for the savings account and might have screwed my payment.

I doubt they would exclude anyone for doing any of this before the switch, as long as you do pay in £1k and make  five payments after the switch.

Re- the DDs or SOs... it says "have 2 direct debits or standing orders set up" rather than set up..

sheffieldeagle

Hi

Can anyone explain to me why any of the criteria for the switch incentive would need to be done after the switch? Surely it's just a badly worded bit of text. Unfortunately like everyone else I will be waiting until after the switch has gone through.

Cheers

mrmajika

myth123 said:

Having to ring up to register for online shopping and to register it for Apple Pay is a bit much. Already looking forward to switching this account away.

I was able to add the card to my Google wallet as a contactless payment card without the need to phone. I verified myself by text message. 

I would assume that 5 Google Pay (or Apple Pay) transactions would be enough to satisfy the debit transactions requirement post switch. 

jimjames

Middle_of_the_Road said:

jimjames said:

Just looking at the T&Cs on p1 here which seem somewhat confusing/misleading but from previous comments that seems to be par for the course with Co-op.

The criteria listed all say they have to be done in the 30 days AFTER switch completes which is fine but one of the items is to register for online/mobile banking. Key word here is register rather than use.

Has anyone done this before the switch completes? I suspect it's just sloppy wording but worried that I've got everything setup so I could apply for the savings account and might have screwed my payment.

I doubt they would exclude anyone for doing any of this before the switch, as long as you do pay in £1k and make  five payments after the switch.

That's my assumption too but their wording seems very poor

Nasqueron

I will certainly be having a moan if registering before switching is done excludes you from the offer, especially as the welcome emails all push you towards getting started online - the rest of it (£1000 etc) can wait until after switch is done as I will be moving 2 DD with it, just in case.

Bazzalona13295

Nasqueron said:

I will certainly be having a moan if registering before switching is done excludes you from the offer, especially as the welcome emails all push you towards getting started online - the rest of it (£1000 etc) can wait until after switch is done as I will be moving 2 DD with it, just in case.

I've thought this. Co op, the machiavellian bank.

myth123

mrmajika said:

myth123 said:

Having to ring up to register for online shopping and to register it for Apple Pay is a bit much. Already looking forward to switching this account away.

I was able to add the card to my Google wallet as a contactless payment card without the need to phone. I verified myself by text message. 

I would assume that 5 Google Pay (or Apple Pay) transactions would be enough to satisfy the debit transactions requirement post switch. 

Unfortunately I had to ring to verify the Apple Pay. Was fine once I got through after about an hour on hold, CS were friendly and helpful, and also sorted the Visa secure while i was on the phone. I confirmed the switch date while I was on the call too. Just a bit out of step with all other banks with their processes being much more manual. 

FishInGlass

jimjames said:

Middle_of_the_Road said:

jimjames said:

Just looking at the T&Cs on p1 here which seem somewhat confusing/misleading but from previous comments that seems to be par for the course with Co-op.

The criteria listed all say they have to be done in the 30 days AFTER switch completes which is fine but one of the items is to register for online/mobile banking. Key word here is register rather than use.

Has anyone done this before the switch completes? I suspect it's just sloppy wording but worried that I've got everything setup so I could apply for the savings account and might have screwed my payment.

I doubt they would exclude anyone for doing any of this before the switch, as long as you do pay in £1k and make  five payments after the switch.

That's my assumption too but their wording seems very poor

I agree that they could have worded it better. The actual statement is

And in the 30 calendar days following the switch completing, you must do the following with the account:

Register for our online banking services or mobile app.

I have received my account details by email as well as my card but no pin yet and unless it changed by switch is not due until the 12th February

I have registered for online access now I have the account details, but I will wait to install the app until after the switch is complete. I'm sure it won't make a bit of difference and happy to be called a pedant but this should meet their wooly T&Cs.

E_zroda

Bazzalona13295 said:

Nasqueron said:

I will certainly be having a moan if registering before switching is done excludes you from the offer, especially as the welcome emails all push you towards getting started online - the rest of it (£1000 etc) can wait until after switch is done as I will be moving 2 DD with it, just in case.

I've thought this. Co op, the machiavellian bank.

You give them too much credit here

MasterplanC

So I had applied for the account in time for the offer, but didn't initiate the switch immediately. I signed their electronic switch form a week ago on Jan 19 and still haven't gotten more than the Adobe sign confirmation. Starting to get worried. Anyone else in the same position?