Co Op Switch offer (seen 15th January 2024)

Mforums

Hi steveksullivan,

I read your comment on page 15 of this forum and I am confused if I should request to fully switch for the incentives as I receive co-op debt card out of the blue that I applied during the offer period but didn't fill the switch part.

hilsea

im having difficulty registering for online banking.. on the webpage it says download the app and put your details in, however when i do that it asks for a username which i dont recall setting when i applied. ive then tried to register using my email address which failed, i then went to recover username from website, put in all my bank account details and then it says account not recognised... Anyone had trouble with this... Not a good start and im now thinking do i want to be part of this organisation with such clunky systems 

friolento

hilsea said:

im having difficulty registering for online banking.. on the webpage it says download the app and put your details in, however when i do that it asks for a username which i dont recall setting when i applied. ive then tried to register using my email address which failed, i then went to recover username from website, put in all my bank account details and then it says account not recognised... Anyone had trouble with this... Not a good start and im now thinking do i want to be part of this organisation with such clunky systems 

It sounds as if you tried to log in to the app, as opposed to register. The username is something you set up as part of the registration.

There is a video for registering for online banking, is this of help to you?

Bazzalona13295

Am I right in thinking its best to wait to do the saver until the switch is complete? 

trickydicky14

Apologies if this has been covered, when it refers to ‘depositing 1k into the account’ I’m assuming this is the actual current account and not the savings account?

If so, am I correct in thinking you only have to deposit £25 into the savings account and leave for 45 days to get the extra £50.

Thanks for any help.

Sallyforth

Just a heads up as two newbies to Coop the instant bank transfer is NOT! Moved small amounts from each other’s accounts which say they’ll be immediate. The weekend one went through today but still waiting for a transfer back made this morning. No issue but it’s been a good test.

anna42hmr

They are quick at something i have found, used the online secure messaging system Saturday PM and despite saying 5 working days for a reply they have come back to me today confirming what the switch date was set at (due to start on 2nd and complete on 12th) and confirming the online saver should be visible in online banking tomorrow (following the application made on Tuesday).  

anna42hmr

trickydicky14 said:

Apologies if this has been covered, when it refers to ‘depositing 1k into the account’ I’m assuming this is the actual current account and not the savings account?

If so, am I correct in thinking you only have to deposit £25 into the savings account and leave for 45 days to get the extra £50.

Thanks for any help.

yes thats right £1k to current account and £25 to the savings account

anna42hmr

Bazzalona13295 said:

Am I right in thinking its best to wait to do the saver until the switch is complete? 

don't think it matters as there is two criteria,  on that bit as it states to:

• Open one of our accounts which are exclusive to our current account customers: Base Rate Tracker or Online Saver
• Or have an existing Base Rate Tracker, Online Saver, Privilege Savings, Privilege Premier Savings or Savings Plus account.

as such as long as the £25 is in place and you've met the rest of the criteria should be fine,  indeed it also seems like its not an immediate process either, unlike other banks, as I applied for mine last week (tuesday) and as above still don't have the account details for it, and neither is it visible on online banking.   the message i have had via secure messaging is the account opening process has been completed today so will be visible by tomorrow, so would suggest that people may think about starting the process sooner rather than later.  

DiamondLil

Can anyone advise how to make online debit card payments please ? I've tried to register the card on Amazon and one other site with no luck. All I get is a message to call the bank in order to verify my card.

This is despite having used the card successfully in a bricks and mortar shop.