Hyperjar Cashback offer in MSE email Dec 2023

Ghostcrawler

Worked for me, now going to use this card until 31 Mar

21 Dec - Made £10 transaction

14 Feb - Got £0.15

itm2

Ghostcrawler said:

itm2 said:

Does anyone know if there's any way to download a statement or list of transactions from Hyperjar, to make it easier to keep track of spending?

Go to profile > account statement

Ah - got it. Thanks!

itm2

So I spent £440 in December, and received 95p on Feb 14th. The bulk of the spending was on Hyperjar Amazon  cashback vouchers, which I spent immediately on Amazon. Is this type of spend excluded from the normal 1% cashback offer?

drspa44

I spent a few thousand on this card in December, paying large bills in advance, and verified with live chat beforehand that the transactions were eligible. So not at all happy with my £0.29 payout.

Despite being told the full amount would be credited today, nothing has come in, so I will be submitting a complaint tomorrow. Warning others in this thread, there's a high chance you'll be disappointed if you're making any large purchases. I reckon HyperJar didn't expect they'd have to pay out more than a few pence to cardholders.

Will post updates as I get them.

Rawrzy

itm2 said:

So I spent £440 in December, and received 95p on Feb 14th. The bulk of the spending was on Hyperjar Amazon  cashback vouchers, which I spent immediately on Amazon. Is this type of spend excluded from the normal 1% cashback offer?

The T&C mentioned that buying vouchers was excluded from what I remember of them yeah. So ironically it was better to use the card to buy Amazon vouchers on jam doughnut or something, lol.

blitzkrieg333

Rawrzy said:

itm2 said:

So I spent £440 in December, and received 95p on Feb 14th. The bulk of the spending was on Hyperjar Amazon  cashback vouchers, which I spent immediately on Amazon. Is this type of spend excluded from the normal 1% cashback offer?

The T&C mentioned that buying vouchers was excluded from what I remember of them yeah. So ironically it was better to use the card to buy Amazon vouchers on jam doughnut or something, lol.

This is ironically true. Buying vouchers from HyperJar itself was excluded from the cashback spend.

blitzkrieg333

drspa44 said:

I spent a few thousand on this card in December, paying large bills in advance, and verified with live chat beforehand that the transactions were eligible. So not at all happy with my £0.29 payout.

Despite being told the full amount would be credited today, nothing has come in, so I will be submitting a complaint tomorrow. Warning others in this thread, there's a high chance you'll be disappointed if you're making any large purchases. I reckon HyperJar didn't expect they'd have to pay out more than a few pence to cardholders.

Will post updates as I get them.

Thanks for reporting. Please do let us know how the conversation with HyperJar CS goes.

I am yet to see a report of a big payout from HyperJar here on MSE. These are not positive signs! 

itm2

blitzkrieg333 said:

Rawrzy said:

itm2 said:

So I spent £440 in December, and received 95p on Feb 14th. The bulk of the spending was on Hyperjar Amazon  cashback vouchers, which I spent immediately on Amazon. Is this type of spend excluded from the normal 1% cashback offer?

The T&C mentioned that buying vouchers was excluded from what I remember of them yeah. So ironically it was better to use the card to buy Amazon vouchers on jam doughnut or something, lol.

This is ironically true. Buying vouchers from HyperJar itself was excluded from the cashback spend.

Thanks for confirming. I'm still trying to work out how/when I will see the cashback from the Hyperjar cashback vouchers. For example, I've bought a few "instant cashback" Asda vouchers this year, and used them immediately to pay for online groceries at Asda. This voucher entitles me to "3% to spend at Asda", which is "spent automatically" when I spend at Asda using Hyperjar.
So I am looking at my Asda cashback (in the "Shops" section of the app). It shows £4.06 in the "Collected Rewards" section, but when I tap on the icon I see "£4.06 Asda cashback" very briefly (for less than a second) before the figure changes to "£1.25 cashback". 
Has anyone else seen this behaviour, or know what it means?

drspa44

HyperJar sent me an email stating that Bills/Utilities/Insurance are not eligible for cashback so I won't be getting any. In December, I sought clarification from their customer support before spending this money. The CS rep told me in no uncertain terms in December that they would be eligible for cashback. I made them aware of this fact but they did not acknowledge it. They said they would "raise this with our marketing team".

blitzkrieg333

drspa44 said:

HyperJar sent me an email stating that Bills/Utilities/Insurance are not eligible for cashback so I won't be getting any. In December, I sought clarification from their customer support before spending this money. The CS rep told me in no uncertain terms in December that they would be eligible for cashback. I made them aware of this fact but they did not acknowledge it. They said they would "raise this with our marketing team".

Well, that's the case with their current offer which runs until 28/08/2024. They have specifically excluded Council Tax & utilities bill payments as part of that offer, but no such exclusion was in place for the MSE offer under which we all enrolled with HyperJar.

Here's a screenshot of the T&Cs of the current HyperJar offer. I have already uploaded screenshot of the exclusions for the MSE offer in a previous post.


Therefore, I would use this information to go back and challenge them. We all placed a lot of faith in HyperJar when they rolled out the MSE offer. They can't go back on their promised cashback now.