Marks and Spencer sale

biglugs

These days every large company (and small companies in my experience) will delivery your order without fault.

So says RedRabbit.
But I think you'll find Marks & Spencer is the exception to that rule. They will take your order, but that is no guarantee that they will fulfil it.

redrabbit29

biglugs wrote: »

So says RedRabbit.
But I think you'll find Marks & Spencer is the exception to that rule. They will take your order, but that is no guarantee that they will fulfil it.

That's what makes the M&S disgraceful online service even more appalling

fabsaver

millie wrote: »

The free delivery code was showing on the sale pages on xmas day so how can they say it is not valid?

Exactly and when I looked today it was still showing M&S really know how to upset their customers:rolleyes:

redrabbit29

fabsaver wrote: »

Exactly and when I looked today it was still showing M&S really know how to upset their customers:rolleyes:

I hate to say it but I think you're all being taken for a ride. M&S seem to be doing something underhand here. I mean how many people have ordered and how many people have actually received 100% of their order?

wdycai

I was just looking around in the sale site again, and the items that i ordered on Christmas day, for which i had received an email to say they were out of stock....well they are back on the website again!!!!
So i have just ordered them again... and am keeping fingers crossed.
I assume they couldn't have put them back on the site by mistake?
I am noticing that things that have been out of stock the last few days seem to be coming back on the site?

louby-lou-lou

My order was showing as all in stock but knew it was too good to be true had the email saying some items out of stock of course it then fell below £30 plus it was the thing i really wanted but it's bound to be:rolleyes: also delivery has now been put back untill the end of jan when i'm sure more items will be out of stock. Orders at 10.30 xmas day so have sent them an email asking for the postage back. What do you think are my chances?

sazzywoo

i've never ordered from M&S before and after reading this thread, i never will. can't believe how badly organised it seems to be. i'm no big spender but they've defintiely lost a cutomer here!

chocolate.orange_2

I made my first order from m & s online and i can honestly say i will NEVER EVER order from them again !!
The first part of my order was sent today, another 2 items will be sent separately. That i am ok with as i am in no huge rush for them.

What has really stressed me is how they have asked for payment for the 1 item they sent today 7 times !!! So value they sent me was £10.16 but then they have aplied for that again 7 times Which is stopping me from buying anything else from anyone.
I called my bank today and they told me what was going on.
I think i am going to have to call M & S customer services and complain about this. ! Has anyone else had anything similar ?

MyUserNamesTaken

redrabbit29 wrote: »

I hate to say it but I think you're all being taken for a ride. M&S seem to be doing something underhand here. I mean how many people have ordered and how many people have actually received 100% of their order?

I have had 100% of my orders fulfilled this time around. I placed 3 orders, each totally a little over £30.

HLK

Had 2 items off one order ( Xmas day) delivered already. The rst of it has now had the delivery dates moved to Delivery estimate: 15 Jan 2008 - 17 Jan 2008 .. I mean that is ridiculous.. either they have the stock or not.