Trying to cancel Setanta?!

pen1

Setanta Sports, Dept 8544, Sunderland, SR9 9XZ

Good luck - I'm in week 9 with no response to any of the correspondence I've sent to Setanta.

therivierakid

I phoned up yesterday (phone call no.1). I got transferred to the customer loyalty department (read: Highly Trained Defensive Operatives Unit). I swore at the operative on the other end because he would NOT stop trying to sell me some other package. He got stroppy because I swore (one F word! Jeez, grow up!) and I ended up hanging up. It was either that or REALLY swear at him.

Anyway... thanks for the address. I will be queueing up at the post office ready for when it opens on Monday morning so I can go registered postal on their as.

I'm ashamed that I didn't get the operative's name though. Sorry.

The quest continues...

Buttered_Scone

I've just rang the 0191 501 3601 number to cancel my Setanta subscription and got through straight away, the reason I want to cancel is because the season is over and no doubt I'll want to renew come August, they gave me a £5 a month for 3 month deal and come August I won't attract reconnection fee etc etc

Thanks for the 0191 501 3601 number

PS they have just signed up to screen Man Utd friendlies!

shirlthegirlx

Hi folks this is my first time on here so be gentle please lol.
We cancelled Setant in January this year yet they continued to take money from our bank. They have ignored phone calls, emails and recorded letters from us so now Tradning Standards are dealing with it on our behalf................and guess what? they're ignoring them too!!!!!
Who else can we go to in order for this so called company to listen and pay back what they owe??
Its totally a non customer friendly company

thanxxxxxxx

Sandblast

Hi shirlthegirlx & welcome...

by the sounds of it you haven't, but have you cancelled your dd payment method yet..? if not do it now

are you still receiving pictures from setanta..? if you are then it looks like they've not yet received your letter of cancellation & you might have to send another...(sorry)...be sure that you know the correct address for cancelling as they keep changing it as you've probably guessed, the Sunderland address (if that still applies) is a couple of posts above this one...

i'm free of Setanta now- no pictures, no phone calls & no texts from them anymore- & it's a great feeling, hope you experience that feeling very soon...

thought for the day..." Setanta...never again !"

shirlthegirlx

Yes we cancelled direct debit and our viewing of setanta was deleted only a day or two after we made the phone call, quick at doing some things eh!!!! We did receive an email from them comfirmaing cancellation, but the fact remains that they still took money without permission. They told Trading Standards that the only way to deal with it is to contact them through their Luxumborg office, but they still ignoring him!
Just think of how many more £9.99's theyre taking from people

Sandblast wrote: »

Hi shirlthegirlx & welcome...

by the sounds of it you haven't, but have you cancelled your dd payment method yet..? if not do it now

are you still receiving pictures from setanta..? if you are then it looks like they've not yet received your letter of cancellation & you might have to send another...(sorry)...be sure that you know the correct address for cancelling as they keep changing it as you've probably guessed, the Sunderland address (if that still applies) is a couple of posts above this one...

i'm free of Setanta now- no pictures, no phone calls & no texts from them anymore- & it's a great feeling, hope you experience that feeling very soon...

thought for the day..." Setanta...never again !"

[Deleted User]

called again thisn morning to "update my address" as a letter to my old address had been returned.

I informed them that my account was cancelled I have no reason to be on their database, so remove me, and left it at that.

She confirmed I have no outstanding payments, and then I said thank you goodbye.

Why contact me if they have on their system that I have paid up and not recieving their services, just to update my address on their system.

jokers

javaman_2

After lack of interest from a couple of local journalists to write about Setanta, their stealth T&C changes and general disregard for customer service and continually moving the goalposts to cancel, I've decided to write an article myself publish it online and offer it to a few of the national newspapers.

I know a lot of you, like myself have had several bad experiences with them, many mentioned here, but if you'd like to formally contribute to my article, feel free to PM me with specifics, and I'll consider them for inclusion.

Once I have enough from the customer POV, I'll give Katie Isworth at Setanta a call and see what the company she works for has to say, although I dare say I'll probably not get much joy there.

When it's done, I'll link you up to it, and we'll see if it snowballs.

Regards,

Javaman.

daash

I rang them 5 times on the following number after they refused to accept my emails or letters. I also contacted Radio 5 Live who were interested in doing a piece on it. When I told Setanta they cancelled my subscription. Tel: 0191 501 3482 Setanta Cancelleation Service

daash

Proof that Setanta can cancel by phone.
====================
Dear Mr S

Thank you for your email.

I can confirm as per your telephone call on 09/01/08 we took 30 days
notice to close your account and you are scheduled to be cancelled on
08/02/08.

With regard to your email on 28/12/07 I can confirm you were advised on
this and subsequent occasions that we do not accept cancellation
requests via email.

If further information or assistance is required, please call our
Customer Services Team on the number below. Our lines are open from
8.00 am to midnight, seven days a week.

Yours sincerely

Fiona Norrie

23/01/2008 15:01

Hi

I've just been contacted by BBC's Watchdog programme regarding a
potential issue with my cancelling my contract. Would you please
confirm that this contract was cancelled as per my original
correspondence with your company dated 28th December 2007 in order
that
I can give accurate feedback to the BBC.

---

Original Message

---

From: Setanta Customer Services [mailto:[EMAIL="customerservices@setanta.com"]customerservices@setanta.com[/EMAIL]]
Sent: 19 January 2008 14:04
To: Mr S

Dear Mr S

Thank you for your e-mail request to cancel your account.

I can again confirm that I am unable to cancel your account via
e-mail.
In order to ensure you incur no further charges, please follow one of
the cancellation methods previously advised.

If further information or assistance is required, please call our
Customer Services Team on the number below. Our lines are open from
8am
to 12 midnight, seven days a week.

Yours sincerely

Hazel Smith


Setanta Sports Customer Services


To subscribe call:
UK 08712 00 33 22
ROI 0818 20 30 40
or
online at www.setanta.com
Customer Service 08712 00 33 22