Trying to cancel Setanta?!

sMARTie

I got through straight away - i said I was leaving and they gave me a deal jan free and then £5 a month there after till ma. End of the footie season and it works out at £4 a month then.

Ask them if you want to stay and they will deinately offer you something.

Well it worked for me!

deal_hunter_4

Following my initial post I rang up Setanta today to confirm my cancellation... and no surprises to find out they never received my letter asking for cancellation and stated they couldn't accept cancellation through email!! They said all letters have to be sent via recorded delivery and were adamant on this so beware when sending letters.

They said they would have to take my 30 day notice from today over the phone and I would be charged for this period... charming!! but strangely enough when I mentioned I intially signed via the £1 for 2 mnths offer they said no charges will be made and they will put my notice in from today!!

They then made me an offer for £5 a month for next 3 months so I accepted... happy days!!

melissa75_2

They did the same for me, I rang up yesterday to cancel my subscription, I finally got through after a few failed attempts. I explained that I wanted to cancel that I thought £10 a month was too much on top of my normal sky bill, and that I was peeved that the day after I signed up for £10 I saw an offer for £5 a month.
He offered me £5 a month for the next three months, but I will make sure that I ring up to cancel after two months, and see if they offer me it again at £5.

coookieman

Whats the number you guys phoning?

melissa75_2

I rang an 08 number that I got off the website, but I was just reading on the shop but don't drop forum where there is a similar thread and one guy said he rang 01915013601 (I noted it down for future reference) and he managed to get through straight away!! It took me about 5 mins on hold on the 08 number!

Ms_Chocaholic

Signed up for Setanta offer, £1 for two months, rang to cancel my subscription and no problems, thought it was sorted.

Cancelled by DD at the bank to ensure they could take no more payments.

Last week, got two letters on the same day from Setanta. The one dated 3 Jan said "we are sorry to hear you want to cancel your subscription" and offering me "the next three months of Setanta Sports half price". At the end of the letter is states "we lok forward to welcoming you back to Setanta Sports".

The letter dated 4 Jan said "we approached your bank for your subscription payment but your bank has returned the request as unpaid" and asked me to contact Customer Services Team within 7 days to clear the outstanding balance.

Yesterday I got another letter from Setanta again asking me to contact Customer Services re outstanding payment.

What do you think I should do?

Browntoa

if they have already taken the £1 then nothing

Ms_Chocaholic

They have taken the £1 so glad I don't have to contact them.

Thanks Browntoa, you're helping me a lot this week.

Discodee

THis firm stink!

My hubby wanted to take up theie £5 a mth for 3 mths offer, so we set up the direct debit.

Then we see they took £15 the first month. WE thought oh well, they must take it all at once.
Then when i got the december statement on Jan4th i saw they'd taken another £%. I logged onto my bank acc online to cancel the DD to find they'd already taken another £5!! So £25 in total. I emailed thenm and they said that they had taken a One off £10. Well I knew nowt about that!

Hubby has bene trying to ring them and was left 20 mins on 0871 lastw eek. (At work luckily; not giving them any more money!!])

Thanks for the other no: Will give him that one.
maybe we should all contact the news of the world or something and tell them how bad this compnay is.

blaenau2000

Setanta Sports are RIP OFF merchants.

It is not 1 month minimum contract it is actually 2 months aswell as 20 pound signing on fee.

Try cancelling the contract then the BIG problems start, I paid 14 pounds to cancel after 6 phone calls.

The following month i have no picture but still being charged, so i then have to fork out another 13 pounds in phone calls and 5 phone calls later i am told i will be refunded but it has already cost me more.

By the way the last Setanta worker i spoke told me this is common and that she would never ever sign up for setanta sports due to all the problems cancelling.

WHAT A DISGRACE, I SAY BOYCOTT SETANTA THEY ARE CRIMINALS.