Trying to cancel Setanta?!

deal_hunter_4

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How to cancel setanta

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Hi,

I am trying to cancel my setanta sports package but am struggling to get through on their 0871 number. I've sent a couple emails requesting the cancellation and have given the 30 day notice period but haven't had it confirmed from Setanta. I also have cancelled my DD with my bank.

Is anyone else struggling to cancel or is it just me and do you think I have done enough to cancel without being charged any extra money??

Thanks

hspurs

Yep having same problem

scottishfreebiehunter

As long as you are up to date with your payments then cancelling your DD is best way to go I think.

queensway_boy

It must be setanta clause:rolleyes: ........... i'll get mi coat

flutsy

queensway_boy wrote: »

It must be setanta clause:rolleyes: ........... i'll get mi coat

bad - very bad!

deez99

Join the many I'm afraid
http://forums.moneysavingexpert.com/showthread.html?p=6926559&posted=1#post6926559

deez99

I've been through the whole rigmarole with these chancers.

They are a complete waste of space.

My advice to cut out the frustration is you need to send a recorded or special delivery letter ( something they have to sign for) giving 30days notice.

I personally then cancelled my DD and enclosed a cheque for the balance since they had taken two amounts in a previous month and I didn't trust them which was just as well as........

..they rung up two weeks later and said they have only just opened my letter so the 30 days notice goes from now......... I told them where the door was and was so pleased I cancelled the DD.

PS: incidently send it to the fife scotland address as in their T&C's

skintas_2

mee too. they phoned me asked why i cancelled dd, i said its because they mugged me off with the joe calgazhe fight. when i had over 10 people around and then the picture went, and due to high number of calls couldnt get thru to the help line........ they told me to ring a number to cancel........cane be bother with that cos i know they are gonna have high volume of calls and no one will answer...............

deez99

As a follow up setanta finally got the idea and have cancelled my account.

However, they have cut me off one week early which I guess is no surprise considering their track record.

What they don't know yet is I will pursue them to either reinstate or refund.

If neither I will pursue them in the county court.

This is one flybynight outfit which isn't going to get away.

Its obviously not for the cost but the principle and the satisfaction :rotfl:

katskorner

Setanta owe us money and we are struggling to get it back. They are useless. I am sick of ringing them to put up with the rudeness and no refund. Will probably go to a local consumer media programme in the new year and get them to help. It is only £9.99 but it is money they should not have taken.

lindseykim13

I have never subscribed to satanta or had the large enough package (virgin) to get it but for some strange reason i have had the channel for the last 2 days (live footy and all) i only noticed it whilst flicking, are they running a promotional freebie or something? very confused as they havn't been taking the extra £10 and i have not even rang them for months.