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Sainsburys Bank ATM Faulty or Cash Trapping Scam

djh
Posts: 85 Forumite


I went to an ATM at a Sainsbury Large Supermarket to withdraw cash.
The ATM was Sainsburys Bank .I used my Nationwide Flexplus Card to withdraw £70 with a receipt .The cash appeared in the slot I removed the receipt and card went to remove the cash and it shot back into the ATM faster than "Ronny Barkers Till in Open ALL Hours"
Believing I might be the victim of some scam I went on to make 2 successful withdrawals of £10.
I have made complaints to Nationwide and Sainsburys Bank who on checking the ATM did not find a problem or the £70 .They did a check and found the ATM to be only "£10 Over".
This is the first time this has happened to me in over 40 years of ATM use.
The only options left as I see it is complain to the Banking Ombudsman or make an insurance claim.
I would be interested to know if this has happened to others?
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Comments
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Does the £70 show on your account as a processed transaction (not pending)?I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.0 -
As @sausage_time says, it's only an issue if the £70 you failed to withdraw is debited from your account.
Is there such a debit showing on your account? Are the two £10 debits showing correctly?0 -
There is CCTV above every ATM, this would help in the investigation.
The best way forward is to avoid withdrawing cashIf you believe you can, you will. If you believe you can't, you won't.
Secured/Unsecured loans x 1
Credit Cards x 8 (total limit £51,300)
Creation FS Retail Account x 1
0% Overdraft x 1 (£0 / £250)
Mortgage Outstanding - £138,087.38 (Payment 11/360)
Total Debt = £1,125.00 (0%APR) @ £112.50pm0 -
What's showing in your app?
My friend walked off without taking the cash once, it was credited back to his account eventually but it took a few weeks.1 -
sausage_time said:Does the £70 show on your account as a processed transaction (not pending)?0
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MrFrugalFever said:There is CCTV above every ATM, this would help in the investigation.
The best way forward is to avoid withdrawing cash0 -
djh said:sausage_time said:Does the £70 show on your account as a processed transaction (not pending)?0
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Regarding the cctv issue I would like to see the video of the incident (if there is one ) just to confirm I am not going out of my mind.When you pursue a matter like this self doubt begins to take hold,well it has in my case.
All is not lost though as I was £200 up (£130 now) as I have just transferred an account to Nationwide.0 -
MeteredOut said:djh said:sausage_time said:Does the £70 show on your account as a processed transaction (not pending)?
Difficult to know how often this happens,never happened to me before and I have no proof I did not get the cash0 -
djh said:MeteredOut said:djh said:sausage_time said:Does the £70 show on your account as a processed transaction (not pending)?
Difficult to know how often this happens,never happened to me before and I have no proof I did not get the cash
As you have been with them for 40 years I am surprised that they did not just refund you and close the matter.1
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