Sainsburys Bank ATM Faulty or Cash Trapping Scam

djh

I went to an ATM at a Sainsbury Large Supermarket to withdraw cash.

The ATM was Sainsburys Bank .I used my Nationwide Flexplus Card to withdraw £70 with a receipt .The cash appeared in the slot I removed the receipt and card went to remove the cash and it shot back into the ATM faster than "Ronny Barkers Till in Open ALL Hours"

Believing I might be the victim of some scam I went on to make 2 successful withdrawals of £10.

I have made complaints to Nationwide and Sainsburys Bank who on checking the ATM did not find a problem or the £70 .They did a check and found the ATM to be only "£10 Over".

This is the first time this has happened to me in over 40 years of ATM use.

The only options left as I see it is complain to the Banking Ombudsman or make an insurance claim.

I would be interested to know if this has happened to others? 

sausage_time

Does the £70 show on your account as a processed transaction (not pending)?

flaneurs_lobster

As @sausage_time says, it's only an issue if the £70 you failed to withdraw is debited from your account. 

Is there such a debit showing on your account? Are the two £10 debits showing correctly? 

MrFrugalFever

There is CCTV above every ATM, this would help in the investigation.

The best way forward is to avoid withdrawing cash

Rob5342

What's showing in your app?

My friend walked off without taking the cash once, it was credited back to his account eventually but it took a few weeks.

djh

sausage_time said:

Does the £70 show on your account as a processed transaction (not pending)?

When I raised the complaint to Nationwide they refunded the £70 with the proviso that when they raised it with the ATM owner if they found no discrepancy they would redebit which they have.  

djh

MrFrugalFever said:

There is CCTV above every ATM, this would help in the investigation.

The best way forward is to avoid withdrawing cash

I asked about cctv they said they did not always have them or could be a dummy. I do not often use a cash machine these days .I will probably be using them less now.

MeteredOut

djh said:

sausage_time said:

Does the £70 show on your account as a processed transaction (not pending)?

When I raised the complaint to Nationwide they refunded the £70 with the proviso that when they raised it with the ATM owner if they found no discrepancy they would redebit which they have.  

You still haven't said what is showing on your account. A receipt does not mean it was debited from your account if the machine took it back in, though it could potentially appear as a debit then a re-credit.

djh

Regarding the cctv issue I would like to see the video of the incident (if there is one ) just to confirm I am not going out of my mind.When you pursue a matter like this self doubt begins to take hold,well it has in my case.

All is not lost though as I was £200 up (£130 now) as I have just transferred an account to Nationwide.

djh

MeteredOut said:

djh said:

sausage_time said:

Does the £70 show on your account as a processed transaction (not pending)?

When I raised the complaint to Nationwide they refunded the £70 with the proviso that when they raised it with the ATM owner if they found no discrepancy they would redebit which they have.  

You still haven't said what is showing on your account. A receipt does not mean it was debited from your account if the machine took it back in, though it could potentially appear as a debit then a re-credit.

Yes it has been debited.
Difficult to know how often this happens,never happened to me before and I have no proof I did not get the cash

retiredbanker1

djh said:

MeteredOut said:

djh said:

sausage_time said:

Does the £70 show on your account as a processed transaction (not pending)?

When I raised the complaint to Nationwide they refunded the £70 with the proviso that when they raised it with the ATM owner if they found no discrepancy they would redebit which they have.  

You still haven't said what is showing on your account. A receipt does not mean it was debited from your account if the machine took it back in, though it could potentially appear as a debit then a re-credit.

Yes it has been debited.
Difficult to know how often this happens,never happened to me before and I have no proof I did not get the cash

Raise a complaint with your bank - it will be cheaper for them to pay you the £70 than investigate properly.
As you have been with them for 40 years I am surprised that they did not just refund you and close the matter.