Faulty Oven - Currys

grumbler

ThisIsWeird said:

If it is an element, you can bet it won't be covered under warranty...

I can bet it will.

What is not included
• Any accidental damage.
• Theft or loss of the Product (or any part of it).
• The replacement of regularly replaced items/consumable items, including:
• Built-in batteries, except for Electric Scooters where the built-in-battery is included.
• Bulbs and lamps.
• Vacuum cleaner belts.

I wouldn't call heating elements "regularly replaced items/consumable items".

That was from Currys' website. Beko - https://www.beko.co.uk/guarantee-terms

BTW, I see online chat option at Currys - https://www.currys.co.uk/services/webchat.html

ThisIsWeird

Fair do's, gents - it probably is indeed

FreeBear

MouldyOldDough said:

Contacted Currys and was told to phone "white goods support"

So tried Facebook and was told - after informing them that I was disabled and unable to speak on the phone ...

I purchased the oven 4 months ago - online and expect support to be available online

Presumably you paid with a credit card - If Currys still play the silly burgers game, contact the credit card company as they will be jointly liable.

MouldyOldDough

Currys have passed the buck on to Beko - telling me

"I am sorry to hear about the problems that you are experiencing. Unfortunately, we can only help with computing and television technical related queries at this email address.

As your item is still covered by the manufacturer warranty, our approved repair company carries out all repairs. The company that we use for this item is the manufacturer."

But try to contact Beko is impossible - I have had to resort to facebook messanger

grumbler

MouldyOldDough said:

Currys have passed the buck on to Beko - telling me

"I am sorry to hear about the problems that you are experiencing. Unfortunately, we can only help with computing and television technical related queries at this email address.

As your item is still covered by the manufacturer warranty, our approved repair company carries out all repairs. The company that we use for this item is the manufacturer."

But try to contact Beko is impossible - I have had to resort to facebook messanger

MSE:  Consumer rights

your agreement's with the shop you bought it from, NOT the manufacturer. So the retailer MUST deal with it – don't let it palm you off.

FreeBear

MouldyOldDough said: Currys have passed the buck on to Beko

Currys are wrong - In the first 12 months (maybe longer), they have to repair/replace the appliance. They do not get a choice as to what products that they can do this with. You need to beat Currys around the head with the Consumer Rights Act, and if necessary, involve your credit card company (they are jointly liable).

Albermarle

As your item is still covered by the manufacturer warranty, our approved repair company carries out all repairs. The company that we use for this item is the manufacturer."

I read this as Curry's have the responsibility, but they will use the manufacturer repair team to hopefully solve the issue.

This happened to me with a newish Bosch oven going wrong. The retailer referred me to Bosch, who sent someone round to fix it ( which they did ).

Better to get the manufacturer to fit a new element than let Curry's 'experts' loose on it.

MouldyOldDough

FreeBear said:

MouldyOldDough said: Currys have passed the buck on to Beko

Currys are wrong - In the first 12 months (maybe longer), they have to repair/replace the appliance. They do not get a choice as to what products that they can do this with. You need to beat Currys around the head with the Consumer Rights Act, and if necessary, involve your credit card company (they are jointly liable).

I emailed them 
"The consumer rights act tells me that YOU are responsible for either fixing or replacing my faulty oven and should not expect myself as a disabled customer to contact the manufacturers myself!! 

So please pull your fingers out and resolve this today.." 

FreeBear

MouldyOldDough said:

FreeBear said:

MouldyOldDough said: Currys have passed the buck on to Beko

Currys are wrong - In the first 12 months (maybe longer), they have to repair/replace the appliance. They do not get a choice as to what products that they can do this with. You need to beat Currys around the head with the Consumer Rights Act, and if necessary, involve your credit card company (they are jointly liable).

I emailed them 
"The consumer rights act tells me that YOU are responsible for either fixing or replacing my faulty oven and should not expect myself as a disabled customer to contact the manufacturers myself!! 

So please pull your fingers out and resolve this today.." 

No need to mention the disabled bit, that is irrelevant as far as consumer protections go. Perhaps use it later if they expect you to return the appliance to a store...

MouldyOldDough

FreeBear said:

MouldyOldDough said:

FreeBear said:

MouldyOldDough said: Currys have passed the buck on to Beko

Currys are wrong - In the first 12 months (maybe longer), they have to repair/replace the appliance. They do not get a choice as to what products that they can do this with. You need to beat Currys around the head with the Consumer Rights Act, and if necessary, involve your credit card company (they are jointly liable).

I emailed them 
"The consumer rights act tells me that YOU are responsible for either fixing or replacing my faulty oven and should not expect myself as a disabled customer to contact the manufacturers myself!! 

So please pull your fingers out and resolve this today.." 

No need to mention the disabled bit, that is irrelevant as far as consumer protections go. Perhaps use it later if they expect you to return the appliance to a store...

I have already mentioned that I am disabled and unable to speak on the phone - but they still insist on repeating the same thing again and again "Sorry to hear that your product has developed a fault. Unfortunately, we can only help with technical related queries for computers and electronics at this email address. Please call our First Service line on the number below, where you will be directed to the approved repairer.

0344 561 1234 and when prompted choose option 2, then option 1"