Faulty Oven - Currys

grumbler

danrv said:

MouldyOldDough said:

Mutton_Geoff said:

Have you tried the tips to isolate the duff circuit in the video I posted?

The oven is plugged into a normal socket behind the oven housing 

It shouldn't be.
Have it connected as per the manual ..... 

And what exactly does the manual say?

It says (for various countries):

Plug the product into a grounded outlet protected by a  fuse that matches the current ratings indicated on the type label. Have the grounding installation made by a qualified electrician. Do not use the product without grounding in accordance with local/national regulations.

The plug or the electrical connection of the product should be in an easily accessible place (where it will not be affected by the flame of the stove). If this is not possible, there should be a mechanism (fuse, switch, switch, etc.) on the electrical installation to which the product is connected, in compliance with the electrical regulations and separating all poles from the network.

The product must not be plugged into the outlet during installation, repair, and transportation.

Do not plug the product into an outlet that is loose, has come out of its socket, is broken, dirty, oily, with risk of water contact (for example, water that may leak from the counter).

Never touch the plug with wet hands! To unplug, do not hold the cord, always holdansma the plug.

Make sure that the product plug is securely plugged into the outlet to avoid arcing.

Plug the product into an outlet that meets the voltage and frequency values specified on the type label.

Currys say: "This product requires professional installation to a 13 Amp fused spur by a qualified installer, such as one of our Currys experts.". Is there really any difference between a 13A fused spur and 13A plug? And, most likely, if it's a plug, it was "one of ...Currys experts" who fitted it because a special socket for an oven was available. However, I don't think that a "qualified installer or expert" is needed for fitting a plug in UK where all sockets have earth and there is no need to " Have the grounding installation made by a qualified electrician".

danrv

Page 14 of the manual says 'a suitable double-pole control unit with a minimum contact clearance of 3mm in all poles'.

chris_n

grumbler said:

Currys say: "This product requires professional installation to a 13 Amp fused spur by a qualified installer, such as one of our Currys experts.". Is there really any difference between a 13A fused spur and 13A plug? 

Yes a huge difference, many 13A plug / socket combinations will start to get warm / hot with anything above 10A for an extended period of time.

grumbler

chris_n said:

grumbler said:

Currys say: "This product requires professional installation to a 13 Amp fused spur by a qualified installer, such as one of our Currys experts.". Is there really any difference between a 13A fused spur and 13A plug? 

Yes a huge difference, many 13A plug / socket combinations will start to get warm / hot with anything above 10A for an extended period of time.

So will a fused switch, won't it? And it's not clear, where heat dissipation is better - in a plug or in a flash-mounted fused switch.
BTW, I don’t think that modern ovens work at max power for extended periods of time. And for this oven it's 2.4kW, i.e. not above 10A.

danrv said:

Page 14 of the manual says 'a suitable double-pole control unit with a minimum contact clearance of 3mm in all poles'.

Well, this refers to a switch, not to a junction box. Normally, sockets for appliances have easily accessible isolating switches. 

FreeBear

grumbler said:

chris_n said:

grumbler said:

Currys say: "This product requires professional installation to a 13 Amp fused spur by a qualified installer, such as one of our Currys experts.". Is there really any difference between a 13A fused spur and 13A plug? 

Yes a huge difference, many 13A plug / socket combinations will start to get warm / hot with anything above 10A for an extended period of time.

BTW, I don’t think that modern ovens work at max power for extended periods of time. And for this oven it's 2.4kW, i.e. not above 10A.

Used my oven this evening - 4 minutes at 2KW to get up to 180°C, and then cycled on/off (at 50% duty cycle) at 30 second intervals for the next 20 minutes.

MouldyOldDough

I have at last heard from the CEO department

They want the oven serial number - which I do not have

Its not on the Currys receipt (which I have sent them a copy of)

I guess that it will be on a label on the oven itself - probably on the back

Eldi_Dos

MouldyOldDough said:

I have at last heard from the CEO department

They want the oven serial number - which I do not have

Its not on the Currys receipt (which I have sent them a copy of)

I guess that it will be on a label on the oven itself - probably on the back

Will the serial number not be on your warranty documents.

MouldyOldDough

Eldi_Dos said:

MouldyOldDough said:

I have at last heard from the CEO department

They want the oven serial number - which I do not have

Its not on the Currys receipt (which I have sent them a copy of)

I guess that it will be on a label on the oven itself - probably on the back

Will the serial number not be on your warranty documents.

I don't have any warranty docs
Just the original receipt 

danrv

MouldyOldDough said:

They want the oven serial number - which I do not have

I guess that it will be on a label on the oven itself - probably on the back

I wouldn't have thought it would be on the back.
Beko info:
'For built-in ovens, the serial number is located on the right-hand side of the edge of the main door, when viewed from the front.'

MouldyOldDough

danrv said:

MouldyOldDough said:

They want the oven serial number - which I do not have

I guess that it will be on a label on the oven itself - probably on the back

I wouldn't have thought it would be on the back.
Beko info:
'For built-in ovens, the serial number is located on the right-hand side of the edge of the main door, when viewed from the front.'

I've sent them a copy of the Currys receipt so that will have to suffice