Faulty Oven - Currys

MouldyOldDough

We had a BEKO - AeroPerfect RecycledNet BBXIE22300S Electric Oven fitted by Currys in June

It has started to play up - it trips the main circuit breaker occasionally - when the oven is turned off - not every time.

What will Currys do when they come out ?

Will they replace it or will they argue that it is not faulty ?

I have emailed currys twice now and received "message read" each time - no more !!

grumbler

What does it trip actually - RCD or MCB? 
If it does this unpredictably, you need to collect some evidence that it's the oven to blame. What other devices are on the same circuit? 

MouldyOldDough

grumbler said:

What does it trip actually - RCD or MCB? 
If it does this unpredictably, you need to collect some evidence that it's the oven to blame. What other devices are on the same circuit? 

It takes out everything - so I assume MCB ?

The whole house is on the same circuit

danrv

The oven is probably hard wired to a 13a fused spur. Switch it off or remove the fuse to isolate the oven.
Just be sure that the ring main is off. 

ThisIsWeird

If everything trips, it sounds like the main RCD. So, 'leakage'.
Could well be the oven - elements are prone to doing this - but could also be pretty much any other device or socket. We had a kitchen 'trip' a few months back, and I traced the culprit to the air fryer - which was backed on to the power socket, wet with air-fried condensation...

Alderbank

danrv said:

The oven is probably hard wired to a 13a fused spur. Switch it off or remove the fuse to isolate the oven.
Just be sure that the ring main is off. 

Absolutely.  I agree. 

Currys website for that model says,

ELECTRICAL INSTALLATION: This product requires professional installation to a 13 Amp fused spur by a qualified installer, such as one of our Currys experts.

The only thing I might disagree with is the word 'experts'. 'Currys experts' is an oxymoron.

macman

MouldyOldDough said:

grumbler said:

What does it trip actually - RCD or MCB? 
If it does this unpredictably, you need to collect some evidence that it's the oven to blame. What other devices are on the same circuit? 

It takes out everything - so I assume MCB ?

The whole house is on the same circuit

No it's not. The kitchen or whole downstairs will be on a 13A ring main. There may be only 1 RCD, but there should be MCB's on each circuit. At least two power and two lighting circuits. unless a small flat. Post a pic of the CU with the cover down to show the circuits.
Almost certainly a faulty element, easily changed.

MouldyOldDough

macman said:

MouldyOldDough said:

grumbler said:

What does it trip actually - RCD or MCB? 
If it does this unpredictably, you need to collect some evidence that it's the oven to blame. What other devices are on the same circuit? 

It takes out everything - so I assume MCB ?

The whole house is on the same circuit

No it's not. The kitchen or whole downstairs will be on a 13A ring main. There may be only 1 RCD, but there should be MCB's on each circuit. At least two power and two lighting circuits. unless a small flat. Post a pic of the CU with the cover down to show the circuits.
Almost certainly a faulty element, easily changed.

But when it trips we lose everything!! 

MouldyOldDough

Contacted Currys and was told to phone "white goods support"

So tried Facebook and was told - after informing them that I was disabled and unable to speak on the phone ...

"I'm sorry, I wish I could help you with the same. However, we do not have the tools to book the repair/replacement from our end for security reasons. I would request you to walk in to any of the nearest currys store and the store team will help you with the repair/replacement."

Then they cut me off !!

I purchased the oven 4 months ago - online and expect support to be available online

Next step - email the CEO !! not that I expect that to work

alexander.baldock@dixonscarphone.com

and head of complaints

tim.morris14@dixonscarphone.com

ThisIsWeird

Hi Mouldy.

If everything goes off, then it'll likely be the main CU power switch which will have an RCD built in to it. Sometimes CUs are split, with one half having RCD protection and others not.

It is common for failed or failing oven elements to cause this - a wee current leakage between the blown element wire and the metal casing of the element. Very annoying. Sometimes it can be caused by damp, say in an oven that isn't used for many months.

If it is an element, you can bet it won't be covered under warranty... What would you normally do if an element blew? Who would you call?

MouldyOldDough

ThisIsWeird said:

Hi Mouldy.

If everything goes off, then it'll likely be the main CU power switch which will have an RCD built in to it. Sometimes CUs are split, with one half having RCD protection and others not.

It is common for failed or failing oven elements to cause this - a wee current leakage between the blown element wire and the metal casing of the element. Very annoying. Sometimes it can be caused by damp, say in an oven that isn't used for many months.

If it is an element, you can bet it won't be covered under warranty... What would you normally do if an element blew? Who would you call?

Of course an element would be covered under a oven warranty !!