Faulty Oven - Currys

MouldyOldDough

ThisIsWeird said:

Have you tried the Beko live chat again?
I'd keep trying - you'll get a normal sympathetic and competent human at some point. Probably.

No I gave up and emailed the CEO

Mutton_Geoff

https://www.youtube.com/watch?v=Y2zij772wsY

MouldyOldDough

Yet another email received from currys

"Thank you for your email regarding your product. It has been assigned the reference number **********; please quote this number in any future correspondence.

Unfortunately we are not able to assist you via this email service, this is a service to diagnose computers and electronics. We have no facility to assist you, other than advising you who to contact.

As you are not able to call us or visit us, the only other option is to contact Beko directly as advised before. I am sorry you did not get through to them the first time, but as this is the only option for you to contact them I would advise you to keep trying until you do make contact with them.

www.beko.co.uk/support/customer-support#contact-us

Should you have any further queries please don't hesitate to contact us either via email or by telephone on 0344 561 1234 (UK) / 0818 440 001 (ROI). Lines are open 24 hours a day, 7 days a week"

I did get through to Beko via live chat - but the operator was clearly having a dozen chats at the same time and cut me off !

Mutton_Geoff

Have you tried the tips to isolate the duff circuit in the video I posted?

MouldyOldDough

Mutton_Geoff said:

Have you tried the tips to isolate the duff circuit in the video I posted?

The oven is plugged into a normal socket behind the oven housing - so the circuit will be the kitchen wall socket circuit - its not the circuit that is duff - its the appliance !

It only trips occasionally and takes out the whole house

Mutton_Geoff

MouldyOldDough said:

Mutton_Geoff said:

Have you tried the tips to isolate the duff circuit in the video I posted?

The oven is plugged into a normal socket behind the oven housing - so the circuit will be the kitchen wall socket circuit - its not the circuit that is duff - its the appliance !

It only trips occasionally and takes out the whole house

Have you unplugged and switched off the fused spurs (if any) to the other appliances? Anything with an element (kettle, dishwasher, washing machine, oven etc) can leak to earth. Putting several small leaks in parallel may then exceed the trip current of your ELCB and display the symptoms you are experiencing. The oven may not be at fault, only a contributing factor.

Does the house still trip if the kitchen ring is left switched off at it's breaker?

It's vital you eliminate other loads before spending any more time trying to sort out just the oven.

MouldyOldDough

Mutton_Geoff said:

MouldyOldDough said:

Mutton_Geoff said:

Have you tried the tips to isolate the duff circuit in the video I posted?

The oven is plugged into a normal socket behind the oven housing - so the circuit will be the kitchen wall socket circuit - its not the circuit that is duff - its the appliance !

It only trips occasionally and takes out the whole house

Have you unplugged and switched off the fused spurs (if any) to the other appliances? Anything with an element (kettle, dishwasher, washing machine, oven etc) can leak to earth. Putting several small leaks in parallel may then exceed the trip current of your ELCB and display the symptoms you are experiencing. The oven may not be at fault, only a contributing factor.

Does the house still trip if the kitchen ring is left switched off at it's breaker?

It's vital you eliminate other loads before spending any more time trying to sort out just the oven.

We have unplugged the kettle and washing machine

Does the house still trip if the kitchen ring is left switched off at it's breaker?

No - because the oven would then not be receiving any power and how can you recreate the circumstances with the oven turned off ?

It has just done it again, when my wife turned off the oven, it tripped the main power supply to the whole house.

Mutton_Geoff

So the trip only happens when you turn the oven off? That suggests a collapsing electrical field or discharge of a capacitor down to earth which is causing the ELCB/RCD to trip.

The MCB could be sensitive through age or already having a small amount of leakage current from other devices around the house. You seem set on blaming the oven (I accept that is what causes the trip) but there could be other issues as I've already mentioned.

All of which will take a sparky 10 minutes with their tester to work out. The risk of pursuing Currys/Beko is a design issue with the oven (voltage being dumped to earth on switch off) could mean you get a brand new replacement and the same issue occurs.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

Corrected for breaker type.

grumbler

Mutton_Geoff said:

So the trip only happens when you turn the oven off? That suggests a collapsing electrical field or discharge of a capacitor down to earth which is causing the MCB to trip.

The MCB could be sensitive through age or already having a small amount of leakage current from other devices around the house. You seem set on blaming the oven (I accept that is what causes the trip) but there could be other issues as I've already mentioned.

Do you mean RCD, not MCB?

danrv

MouldyOldDough said:

Mutton_Geoff said:

Have you tried the tips to isolate the duff circuit in the video I posted?

The oven is plugged into a normal socket behind the oven housing 

It shouldn't be.
Have it connected as per the manual even if it means getting an independent electrician to do it.